Volunteer Coordinator

7 days left

Fairfax, Virginia
$49,380.03 - $82,299.15 Annually
Apr 03, 2021
Apr 24, 2021
Program Manager
Full Time
Job Announcement

Performs planning, implementation, coordination, and reporting functions for the Animal Shelter's volunteer program as part of the Outreach Team. Determines the shelter's volunteer program needs by collaborating with Shelter staff, and partner organizations as appropriate. Regularly reviews written policies and procedures needed to administer the Shelter's volunteer program and recommend and develops changes that improve or enhance operations. Formulates, recommends, and implements plans for recruiting, screening, training, directing, and evaluating Shelter volunteers. Reviews current training and ensures delivery of a comprehensive training plan for all volunteers, with a focus on maintaining safety for volunteers and visitors. Periodically reviews position descriptions and designs or re-deigns position descriptions for volunteer positions as needed. Annually reviews volunteer handbook and training materials, updates as needed and develops other written materials for the volunteer program. Reviews and revises as needed continuing training for current volunteers and leadership training for shelter mentor and liaison volunteers. Coordinates and leads group days of service at the shelter with County groups, corporate, nonprofit, college, and other groups that inquire. Acts as representative of the Shelter for community events. Communicates effectively with volunteers with the ability to mediate, listen, address issues, and to provide corrective action, when needed. Maintains and executes regular communication with volunteers; in-person with Volunteer Roundtables, informal check-ins, and recognition events; written with newsletters, social media, email communication, and surveys; through the volunteer software program; and formal communication through corrective action procedures and reports. Learns all aspects of Shelter operations and effectively communicates Shelter programs and policies to volunteers and visitors. Assists with the production of Shelter printed and online materials. Monitors volunteer service hours. Maintains stock of volunteer t-shirts and supplies. Responsible for designing service reports and maintaining regular monthly reporting of the volunteer programming internally and to County agencies. Collaborates with Animal Care Staff and Customer Care Staff to ensure the volunteer program meets Shelter program needs. Acts as liaison between Shelter staff and volunteers. Participates in the weekly animal review, Shelter management team meetings, and other required meetings to discuss Shelter operations. As a member of the shelter management team, participates on a rotating basis as Manager on Duty. Performs other duties as assigned. This position requires flexible scheduling for program needs, including evenings and weekends and weekend rotations for management team responsibility. The position is under general direction of the Communications and Outreach Manager.

Illustrative Duties

(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position job description.)
  • Responds to requests for information from potential volunteers and from agencies interested in using volunteers.
  • Interfaces with volunteers and program staff to determine extent of program need for volunteers.
  • Formulates, recommends, and implements plans for recruitment; conducts assessment interviews to determine appropriate placement based on interests, skills and abilities of volunteers
  • Conducts campaigns, through speaking engagements or similar publicity efforts, to obtain volunteers or promote available volunteer services.
  • Oversees volunteer training, performance management, and recognition. Acts as agency representative to committees, task forces, community meetings;
  • Collects information and prepares materials for distribution related to volunteer services.
  • Monitors overall volunteer program effectiveness and promotes effective working relationships with program staff to maximize successful volunteer experiences.
  • Develops job opportunities for volunteers with unique capabilities or volunteers who are homebound or disabled.
  • Designs program brochures and flyers and writes articles to promote volunteerism.

Required Knowledge Skills and Abilities

(The knowledge, skills and abilities listed in this specification are representative of the class but are not an all-inclusive list.)
  • Effective oral and written communication skills, including effective presentation skills
  • Demonstrated interpersonal and organizational skills. Demonstrated ability to supervise volunteers effectively.

Employment Standards

Any combination of education, experience, and training equivalent to the following: (Click on the aforementioned link to learn how Fairfax County interprets equivalencies for “Any combination, experience, and training equivalent to”) Graduation from an accredited college or university with a bachelor's degree in social or behavioral sciences, liberal arts, education or personnel administration; plus one year of professional volunteer services coordination experience, including recruitment, selection, and/or placement of volunteers.

  • Three years of progressively responsible volunteer coordination/management;
  • Two years of supervisory experience;
  • Experience in an animal welfare-related organization;
  • Experience working with and handling animals, including orphaned, sick, injured, and behavioral-needs animals of various species;
  • Experience with volunteer database Volgistics, including updating volunteer records, scheduling opportunities, designing web volunteer applications, and auditing schedule, volunteer hours, and communication pieces in the database.
  • Must possess excellent verbal and written communication skills, and have the ability to communicate effectively with regard to animal care and treatment, and shelter policies and programs;
  • Must demonstrate the ability to exercise sound judgment and maintain professional composure;
  • Experience with interpersonal mediation and facilitating corrective action if needed.
  • Must be efficient and prompt, and must be able to work well under pressure;
  • Must be able to work both independently and as a member of a team;
  • Must be computer literate;
  • Must be comfortable in public speaking and training roles.

The appointee to the position must satisfactorily complete a criminal background check.

Ability to converse with volunteers, visitors, and staff in person, via e-mail, and on the phone. Ability to create materials and operate equipment necessary to complete work tasks. Ability to physically move equipment and supplies as needed, including but not limited to pet food, bags of kitty litter, pet carriers, etc. Must be able to maneuver safely in kennels, dog play yard, cat room, etc.. Sitting and standing for long periods. Work requires close contact with animals. All duties may be performed with or without reasonable accommodations.

Panel interview; may include exercise.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or status as a veteran in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. EEO/AA/TTY.