Support Services Specialist

Employer
USAJobs
Location
Baltimore, Maryland
Posted
Apr 02, 2021
Closes
Apr 10, 2021
Hours
Full Time
Duties

Summary

There is one vacancy in Baltimore, MD and one vacancy in New York, NY.

Learn more about this agency

Responsibilities

The following are the duties of this position at the GS-12. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position. As a Support Services Specialist, you will:
  • Plan or assist with coordinating a variety of office functions such as, but not limited to telecommunications, procurement of supplies and equipment, printing, facilities management, security, property management, records management, mail service, facilities, and equipment maintenance, safety and health services programs and transportation.
  • Provide advice and assistance to managers, supervisors, and employees on certain aspects of administrative and management matters; devise and implement new systems; perform studies; and review operations.
  • Make recommendations on administrative programs and procedures to Regional/Field office personnel along with researching and assisting in the implementation of administrative instructions and procedures for use across Regional/Field Office for resources and employee/administrative support.
  • May assist the Regional Support Manager (RSM)/Administrative Officer (AO) and the Project Management Division with coordinating physical moves and space reconfiguration projects to ensure all aspects of the project are implemented properly, which may include maintaining analytical and statistical records.


Travel Required

Occasional travel - Occasional travel may be required.

Supervisory status
No

Promotion Potential
12

Requirements

Conditions of Employment

  • Click "Print Preview" to review the entire announcement before applying.
  • Please refer to "Conditions of Employment."
  • U.S. Citizens and U.S. Nationals


The experience may have been gained in either the public, private sector or volunteer service . One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your resume.

This position is located in the Office of Administration, where you can ignite your career in public policy and information management with the only federal agency dedicated to ending homelessness and building strong, inclusive communities across America. The U.S. Department of Housing and Urban Development (HUD) gives the most vulnerable Americans the opportunity to thrive and succeed. HUD's Office of Administration (OA) propels that mission by giving HUD programs what they need to work faster, smarter, and better.

Imagine a government agency where fully digital work flows replace outdated forms and paper-based processes; or where critical information is accessible to those who need it, available for public scrutiny when appropriate, and fully protected from unauthorized access, in real-time. Envision what the government of the future should be: agile, responsive, efficient, accountable. HUD's Office of Administration is making that vision a reality every day, because the vulnerable and homeless deserve no less. Join us in inventing the future of government today.

Successful candidates to this one-of-a-kind team will be versatile leaders who:
  • Enjoy the challenge of a diverse portfolio
  • Thrive in a fast-paced and dynamic team environment
  • Are ready to learn and grow through innovation and risk-taking
  • Have a passion for getting it done
  • Welcome opportunities to hone and broaden their subject matter expertise and to advance and diversify their careers at every level

If you are passionate about good government, excited about innovating, craving technology solutions, and want to have fun while having an impact--HUD's Office of Administration is the place for you!

Candidates will be selected for a job assigned to one of the official duty stations listed in this announcement. Failure to report to duty at the location for which the candidate is selected may be grounds for a disciplinary action, including removal.

Qualifications

You must meet the following requirements within 30 days of the closing date of this announcement.

Specialized Experience: For the GS-12, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service. Specialized experience for this position includes:

-Providing authoritative advice and recommendations on records management programs and telecommute programs; AND
-Providing technical guidance to internal and external stakeholders on records management programs and telecommute programs; AND
-Interpreting and applying regulations and agency policies to resolve a variety of administrative related issues.

For the GS-11, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-091 grade level in the Federal service. Specialized experience for this position includes:

- working with vendors and/or contractors for procuring supplies and other office products; AND
- utilizing computer skills for creating and developing word documents, spreadsheets, etc.; AND
- establishing and maintaining working relationships with stakeholders, staff, and outside contractors.;
OR
Ph.D. or equivalent doctoral degree; or 3 full years of progressively higher level graduate education leading to such a degree;
or LL.M., if related.;
OR
Combination of education and experience -- an equivalent combination of the above-defined education and experience which has equipped me with the particular knowledge, skills, and abilities to successfully perform the duties of the position.

Time-in-Grade:
In addition to the above requirements, you must meet the following time-in-grade requirement, if applicable:
For the GS-12, you must have been at the GS-11 level for 52 weeks.

For the GS-11, you must have been at the GS-09 level for 52 weeks.

Time After Competitive Appointment:
Candidates who are current Federal employees serving on a non-temporary competitive appointment must have served at least three months in that appointment.

Education

Additional information

- We may select from this announcement or any other source to fill one or more vacancies.
- Relocation expenses will not be paid.
- This is a bargaining unit position.
- This position is Non-Exempt from the Fair Labor Standards Act (FLSA).
- HUD offers alternative and flexible work schedules.

CONDITIONS OF EMPLOYMENT:
- A one year probationary period may be required.
- Must successfully complete a background investigation.
- Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency
- If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
- Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
- Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.

HUD employees are subject to a number of government-wide and HUD specific ethics laws and regulations, including restrictions on working in a real estate related business, and having Section 8 tenants, along with other prohibited interests and activities. To review applicable ethics rules and HUD specific restrictions, please visit https://portal.hud.gov/hudportal/HUD?src=/program_offices/general_counsel/ethics .

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application includes your résumé, responses to the online questions, and required supporting documents. Please be sure that your résumé includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your résumé may result in a "not qualified" determination.

Rating:
Your application will be evaluated in the following areas: Communication skills, Systems and Technology skills, and Technical skills. Your application will be rated and ranked among others, based on your responses to the online questions, regarding your experience, education, training, performance appraisals and awards relevant to the duties of this position. Your rating may be lowered, if your responses to the online questions are not supported by the education and/or experience described in your application.

Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration.

If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP) ),you must receive a rating of at least 84 out of 100 to be rated as well qualified to receive special selection priority.

To preview questions please click here .

Background checks and security clearance

Security clearance
Other

Drug test required
No

Required Documents

A complete application includes 1. A résumé, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible).

All applicants are required to submit a résumé either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) To receive full credit for relevant experience, please list the month/date/year and number of hours worked for experience listed on your résumé. We suggest that you preview the online questions, as you may need to customize your résumé to ensure that it supports your responses to these questions. Please view résumé tips .

CURRENT AND FORMER EMPLOYEES -- Documentation Relating to Your Federal Employment:
- Submit a copy of your SF-50 (Notification of Personnel Action) showing competitive service as Tenure 1 or 2 (Block 24), Position Occupied as 1 - Competitive Service (Block 34), current Grade (Block 18) and Salary (Block 20). Typically Award SF-50s do not provide the required information. If the full performance level of your position is different from the grade indicated in Block 18, please provide proof of the full performance level.
- If your highest permanent grade is different from your current grade, submit a copy of an additional SF-50 showing that grade.
- If you are currently on a Veterans' Recruitment Appointment (VRA), submit a copy of an SF-50 indicating that type of appointment. Also, you must submit a copy of your DD214 or other documentation showing dates of service and type of discharge and any other applicable documents such as SF-15, VA letters, etc.

Performance Appraisal (ALL APPLICANTS):
Submit a copy of all pages of your most recent completed annual performance appraisal, dated within the last 12 months, that includes the final rating. In cases where the performance appraisal is more than 12 months old, incomplete or unavailable, you must attach a written explanation of the reasons.

If you are applying under a special hiring authority (e.g. Military Spouses, Interchange Agreement, VEOA, VRA, Schedule A Disability, etc.), please see applicant guide for required documentation . In order to be eligible under one of these authorities, you must submit all required documentation as outlined in the applicant guide.

CAREER TRANSITION ASSISTANCE PLAN (CTAP/ICTAP) DOCUMENTATION: If you are a displaced or surplus Federal employee, click CTAP/ICTAP for eligibility and a detailed list of required documents.

EDUCATION DOCUMENTATION: For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected.

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page .

If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions .

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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