Xerox MFD Service Technician

Ft Belvoir, Virginia
Mar 31, 2021
May 05, 2021
Full Time

The Xerox MFD Service Technician will provide repair and service support at the customer's location, the Defense Threat Reduction Agency (DTRA) Ft. Belvoir, VA and in Springfield, VA, working with low to mid-range office products in a break/fix mode for Xerox 7830, 7850, and like devices.

  • Perform the full range of maintenance on assigned products, including repair, on-site troubleshooting, installation, removal, retrofit, preventative maintenance activities, and customer call assistance on Xerox Multi-Function Devices.
  • Provide timely and courteous service with minimal support from other personnel. Observe all service call procedures including preliminary notification to the customer of call receipt with an estimated time of arrival (ETA) whenever possible.
  • Keep service management informed of potential customer issues if unable to resolve.
  • Perform mechanical adjustments and troubleshoot to the Field Replaceable Unit (FRU) level (electrical, electronic or mechanical).
  • Diagnose and repair using product documentation, Digital multi-meter, and fault codes.
  • Accurately report all activities and time using the prescribed methodology to ensure accurate customer and internal records.
  • Report all activities and time using the prescribed methodology to ensure accurate customer and internal records.
  • Provide customers the status of their current service call and address any other service concerns they may have with the product.
  • Use of a PC or wireless devices for data entry, troubleshooting, and web access.
  • Demonstrate IE Navigation, File saves and moves, and internet connectivity.
  • Other duties as assigned

  • A certificate or diploma from a recognized technical school or college in the field of electronics, electrical repair, reprographics, or a related field OR
  • 3+ years of related field experience as a technician may be substituted for the certificate/diploma
  • Experience to include:
  • Field experience as a technician working with business technology such as PCs, network connected printers, and networked equipment
  • Experience or formal training in AC-DC electrical or electronics required
  • Formal training on Xerox Multi-Function Devices
  • Must possess a valid driver's license
  • Secret clearance required

Knowledge, Skills and Abilities:
  • A+ or N+ certified is a plus.
  • Functional knowledge of light industrial electricity, digital electronics, and use of digital multi-meter.
  • Knowledge of Microsoft Operating Systems Windows and Microsoft Office Applications (Word, Excel).
  • Have excellent customer service skills with a high level of professionalism.
  • Ability to work during assigned work day(s) and work overtime occasionally.
  • Strong attention to detail, ability to manage multiple tasks, and work independently and/or on a team with minimal supervision.
  • Must have excellent writing and verbal skills with the ability to communicate effectively.
  • Ability to travel as required.

Physical Demands: (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
  • While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee may use repeated motions that include the arms, wrists, hands and/or fingers. The employee is occasionally required to walk, stand, climb, balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision.

Work Environment: (The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.)
  • The employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment.
  • During visits to areas of operations, may be exposed to extreme cold or hot weather conditions. Is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and loud noise.

Chenega Corporation and family of companies is an EOE.

Equal Opportunity Employer/Veterans/Disabled

Native preference under PL 93-638.

We participate in the E-Verify Employment Verification Program

#Chenega Logistics. LLC

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