Temporary COVID POD Appointment Assistant

Overview

Are you a hardworking individual who is eager to join our efforts to augment and expedite vaccinations in the community? Does your passion drive you to commit to a cause that could have a positive impact on many? If this is you, we invite you to apply to one of our temporary City of Alexandria Vaccination site opportunities. One of which is the Appointment Assistant.

The Opportunity - Examples of Duties

• Assist constituents with appointment scheduling via phone and email
  
• Respond to constituent questions about pre-registration status, scheduling assistance, and appointment rescheduling/cancellation requests via phone, email, and the City 311 system
  

• Process cases internally using various procedures and IT systems based on the nuances of those cases
  
• Investigate constituent cases to determine first or second dose eligibility
  
• Call patients to verify vaccine administration and log any unlogged doses
  

The Ideal Candidate

To be minimally qualified for this position all applicants must have an High School Diploma or GED ; and 2- 3 years of relevant experience.

To be considered an ideal candidate, applicants must possess the above as well as: excellent customer service and communication skills (verbal and written) ; case management experience; experience working with electronic medical record and scheduling systems (will be trained on using PrepMod , Virginia Immunization Information System, and an internal appointment making system); proficiency in working with databases including a moderate proficiency in Excel (will work with Excel, RedCap , and a Virginia pre-registration database); highly organized and detail-oriented; a bility to understand and carry out complex processes and tasks ; a bility to problem-solve independently ; and a d esire to make a positive difference.

About the Department

Alexandria Health Department (AHD) is one of 35 health districts in Virginia. As part of the Virginia Department of Health, AHD serves the residents, businesses, and visitors of Alexandria and works closely with the City of Alexandria and community partners to achieve its mission and vision. AHD's mission is "Protecting and Promoting Health and Well-Being in Our Communities" and our vision is "Healthy People, Healthier Communities." We view "health" in the broadest sense, and this drives our path towards continuous health improvement with a focus on equity of the social determinants of health.

Notes
*Please note this is a 90 day temporary position with the possibility of an extension.

Hours: Hours: 8-5:00 M-F, possibility of option for weekend work. The ideal candidate is willing to work additional hours when needed to complete tasks.

Location: primarily on site, with occasional telework possible pending probationary period