Temporary COVID POD Appointment Assistance Supervisor

Location
Alexandria, VA
Salary
$22.48 - $36.95 Hourly
Posted
Apr 23, 2021
Closes
May 19, 2021
Ref
2021-00487
Function
Administrative
Hours
Part Time
Temporary COVID POD Appointment Assistance Supervisor

Overview

Are you a hardworking individual who is eager to join our efforts to augment and expedite vaccinations in the community? Does your passion drive you to commit to a cause that could have a positive impact on many? If this is you, we invite you to apply to one of our temporary City of Alexandria Vaccination site opportunities. One of which is the Appointment Assistan ce Supervisor .

The Opportunity - Examples of Duties

  • Train and supervise a team of scheduling assistants
  • Receive , triage , and track appointment assistance requests including through the call center, the AHD COVID email inbox, and 311


  • Coordinate case management of patients at risk of falling through the cracks (including patients with data entry errors, patients at risk of becoming overdue for their second dose, and patients who received their first dose elsewhere, but require their second dose from Alexandria Health Department)
  • Work with technical lead to send out pre- POD and post-POD communications
  • Clearly and effectively communicate appointment scheduling policies and procedures to a variety of stakeholders (including the public, health department leadership, the call center, the Communications Branch, and appointment assistants) on a continuous basis
  • Liaise with clinical unit to plan small scale POD scheduling


The Ideal Candidate

To be minimally qualified for this position all applicants must have an associate’s degree; and 3 years of supervisory experience in a customer service setting.

To be considered an ideal candidate, applicants must possess the above as well as: e xcellent customer service and communication skills ; m anagement e xperience ; e xperience working with electronic medical record and scheduling systems (will be trained on using PrepMod , Virginia Immunization Information System, and an internal appointment making system) ; p roficiency in working with databases including a moderate to high level of Excel proficiency (will work with Excel, RedCap , and a Virginia pre-registration database) ; e xperience managing complex workflows ; e xperience sending mass email blasts ; h ighly organized and detail-oriented ; e xperience with case management ; d e-escalation experience ; and a d esire to make a positive difference

About the Department

Alexandria Health Department (AHD) is one of 35 health districts in Virginia. As part of the Virginia Department of Health, AHD serves the residents, businesses, and visitors of Alexandria and works closely with the City of Alexandria and community partners to achieve its mission and vision. AHD's mission is "Protecting and Promoting Health and Well-Being in Our Communities" and our vision is "Healthy People, Healthier Communities." We view "health" in the broadest sense, and this drives our path towards continuous health improvement with a focus on equity of the social determinants of health.

Notes

*Please note that this is a 90 day temporary position with the possibility of an extension.

Hours: 8-5:00 M-F, possibility of option for weekend work. The ideal candidate is willing to work additional hours when needed to complete tasks.

Location: primarily on site, with occasional telework possible pending probationary period

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