Senior Video Engineer

Mar 16, 2021
Apr 20, 2021
Full Time
The Sr. Video Engineer for Conference Services (CS) will lead and manage the development, implementation, and administration of all technical operations, systems, and infrastructure for Conference Services and enterprise conference rooms/collaboration spaces/videoconferencing networks. The Sr. Video Engineer will research, design, implement, maintain and improve video/collaborative networks and web-based tools in support of clinical, education, and administrative initiatives. He/she will develop and enforce operating protocol and standards to ensure an effective, expandable network that links Children's National campus with remote regional, national and international locations.


Specific Requirements and Preferences
Bachelor's degree preferred; college level coursework and/or certification in computer science, videoconferencing, or video editing is required.

Minimum Work Experience
5 - 10 years

Required Skills/Knowledge

Incumbent should have a strong understanding of video / collaborative network operations, detail-level and strategic -level infrastructure plans and organizational culture. Possess the ability to think analytically and problem-solve. Experience with Web conference (Zoom/Skype Teams/Cisco), Crestron products and other related collaborative media tools. Exhibits diplomacy, self-motivation and strong interpersonal skills. Well-organized with demonstrated ability to multi-task and meet critical deadlines. Experience in writing technical documents, RFP documentation, User Guide/Admin guide, SLAs, GAP analysis, and management/analytical platforms (Crestron Fusion, Vyopta, etc.) highly preferred.

Functional Accountabilities

Network Development
1. Implement strategic plans through management of day-to-day operations of department/service area; troubleshoot operational issues and develop action plans to resolve.
2. Ensure quality of collaborative/video network operations throughout the institution.
3. Provide planning, direction, leadership and advanced technical expertise in the establishment and operation of complex computer and network services.
4. With CS Manager and team, serve as technical point of contact and liaison with external vendors, review vendor products and facilitate vendor interviews, presentations; evaluate, select and manage procurement of appropriate equipment, carriers and services.
5. Participate in the development of collaborative/video technical policies and procedures; develop and verify the technical plan for collaborative/video proposals in conjunction with the project sponsors.
6. Provide technical guidance and leadership to Children's National staff and other partners; clearly communicate with end-users.

7. Collaborate across teams (Networking, IT Security, Desktop Support, Telecom, etc.) to support coordination and handoff of technical/policy related issues with other departments to facilitate resolution as a Children's National Team.

Network Management
1. Develop project plans in conjunction with directors, CNMC staff, and project partners; manage project timelines to ensure quality and to maximize efficiency of technical operations.
2. Maintain trouble-tickets, preventive maintenance, and end-user training and support.
3. Manage multiple priorities while identifying and escalating risks.
4. Manage all vendor implementation timelines and ensure installation, testing and execution of stated deliverables.
5. Ensure compatibility, efficiency and integration of video network/telecommunication system hardware, software and network system requirements; review and oversee the creation of network designs, equipment specifications, systems requirements and/or service options.
6. Lead, facilitate and/or participate actively on assigned project teams; facilitate follow through on all action items.

7. Collaborate across teams (Networking, IT Security, Desktop Support, Telecom, etc.) to support coordination and handoff of technical/policy related issues with other departments to facilitate resolution as a Children's National Team.

Network Application & Evaluation
1. Assist in the development, evaluation and implementation of new technologies, services and partnerships.
2. Maintain knowledge of current technology developments and emerging trends in IP video conference components, including endpoints, Multipoint Control Units (MCUs), and store-and-forward technologies.
3. Provide leadership in Conference Services/video network security and encryption.
4. Demonstrate proficiency in networking, specializing and videoconferencing in a multi-campus environment and coordinate wired/wireless equipment, routing, testing, modification of complex systems with the hospital network infrastructure group.
5. Work with all areas of the hospital and appropriate supervisors to ensure that team provide excellent customer service.
6. Respond to system outages by performing troubleshooting and diagnostics of systems and collaborate with local technicians and third-party vendors.

7. Collaborate across teams (Networking, IT Security, Desktop Support, Telecom, etc.) to support coordination and handoff of technical/policy related issues with other departments to facilitate resolution as a Children's National Team.

Organizational Accountabilities
Organizational Accountabilities (Staff)
Organizational Commitment/Identification

Anticipate and responds to customer needs; follows up until needs are met

1. Demonstrate collaborative and respectful behavior
2. Partner with all team members to achieve goals
3. Receptive to others' ideas and opinions

Performance Improvement/Problem-solving

Contribute to a positive work environment
1. Demonstrate flexibility and willingness to change
2. Identify opportunities to improve clinical and administrative processes
3. Make appropriate decisions, using sound judgment

Cost Management/Financial Responsibility

1. Use resources efficiently
2. Search for less costly ways of doing things


1. Speak up when team members appear to exhibit unsafe behavior or performance
2. Continuously validate and verify information needed for decision making or documentation
3. Stop in the face of uncertainty and takes time to resolve the situation
4. Demonstrate accurate, clear and timely verbal and written communication
5. Actively promote safety for patients, families, visitors and co-workers
6. Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance

Childrens National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender, identity, or other characteristics protected by law.

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