Rail Operations Control Center (ROCC) Fire Liaison

Washington D.C.
Mar 10, 2021
Apr 14, 2021
Management, Other
Full Time

Metropolitan Washington Council of Governments

Immediate Job Opportunity

Rail Operations Control Center (ROCC) Fire Liaison


The Rail Operations Control Center (ROCC) Fire Liaison serves as a critical member of the ROCC emergency response leadership team. The ROCC emergency response leadership team consists of this position (fire liaison), a senior member of the ROCC leadership team and Metro Transit Police Department (MTPD). The primary responsibilities of this position include delivering emergency response counsel to the ROCC Leadership team who are responsible for the safe and efficient movement of trains and customers throughout the Metrorail system, providing guidance to the ROCC Leadership on Metrorail emergencies to include both fire and EMS incidents, maintaining direct communication with area fire and EMS responders on Metrorail emergency incidents and severe weather events, providing training for area fire and rescue senior managers, and attending meetings with a variety of entities both internal and external. This position is designated as performing an essential service and is required to report to work during any suspension of COG or WMATA operations, unless specifically notified otherwise.  


  • Preparing agendas and written summaries of discipline committee (public health, fire and rescue, law enforcement, transportation, etc.) meetings.
  • Drafting reports, fact sheets, and other documents on topics related to public safety and health.
  • Reviewing and synthesizing information on technical and complex matters related to public safety and health in the form of oral and written reports, presentations, and responses to requests for information or data.
  • Serving as the primary point of contact for the ROCC for all communications with responding fire and EMS agencies during an emergency.  The ROCC does not talk directly to responding fire and EMS agencies and relies on this position to communicate effectively with all fire and EMS agencies.
  • Operating in conjunction with ROCC staff monitoring the Operations Area at the ROCC.
  • Maintaining a constructive working relationship with the ROCC Leadership.
  • Analyzing significant event emergency information and relays important information and suggested actions to the ROCC Leadership team, Leadership, the Fire Incident Commander, the WMATA Incident Commander, WMATA Office of Emergency Management (OEM) personnel, and WMATA Metro Transit Police.
  • Providing assistance to ROCC Leadership to determine the correct emergency services and WMATA response to an emergency event or reported hazardous situation that is reported to the ROCC.
  • Providing assistance to ROCC Leadership on medical emergencies.
  • Providing technical advice to jurisdictions 9-1-1 Centers, to include emergency equipment response recommendations and resource deployment if appropriate.
  • Monitoring the system for potential incidents, maintain situational awareness and make recommendations to ROCC Leadership.
  • Initiating notifications to appropriate WMATA personnel and jurisdictional fire and EMS responders, using current software and products (PROTECT System, CCTV) as dictated by established procedure.
  • Monitoring a variety of radio channels within the Metro system.
  • Developing, implementing, and maintaining operating procedures and ensures all procedures as followed.
  • Participating in regional Metrorail emergency training exercises.
  • Evaluating Fire Department’s service and establish emergency response benchmarks.
  • Preparing post-incident reports and participate in after-action meetings.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Professional Experience 

At least 15 years’ service, to include a minimum of 5 years of being a fire officer, with a National Capital Region Jurisdictional Fire Department; Not been separated/retired for more than 5 years.

Other Required Knowledge, Skills and Abilities

  • Considerable knowledge of the Metrorail System, fire and rescue emergency operations, Metrorail Emergency Response procedures, area fire and rescue emergency response procedures, and National Incident Management System (NIMS).
  • Knowledge on the use of specialized telephones, teleconference system, and other communications equipment.
  • Knowledge of COG emergency services current dispatch protocols, SOPS, and response capabilities.
  • Knowledge of WMATA fire protection equipment and systems.
  • Knowledge of PROTECT system and other monitoring systems.
  • Ability to multi-task, working multiple incidents and maintain composure during stressful events.
  • Ability to translate technical terminology into terms understandable to ROCC Leadership and other employees.
  • Ability to establish and maintain effective business relationships.
  • Ability to assist and train new ROCC fire liaison personnel.
  • Ability to work on assigned rotating shifts, consisting of three 8-hour periods: 0500 hours to 1300 hours, 1300 hours to 2100 hours, and 2100 hours to 0500 hours.

Communication Skills 

Demonstrated skills in verbal, written, and interpersonal communication.

Computer Knowledge and Skills 

In-depth understanding of the MS Office Suite of programs, including Word, PowerPoint, Outlook, and Excel.

*This is an hourly position, and it is not eligible for company benefits.  

To apply for this position, please submit your cover letter and resume to:

resumes@mwcog.org or visit our website at:  www.mwcog.org

MWCOG is an Equal Employment Opportunity (EEO) employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, disability, sexual orientation or any other class protected by state or federal laws in admission or access to our programs, services, activities, hiring, and employment practices.

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