Chief of Operations

Washington, D.C
Mar 08, 2021
Mar 15, 2021
Executive, Chief
Full Time


This assignment is a 1-year non-reimbursable assignment.

The Chief of Operations (GS-0301-15) is responsible for providing advice and guidance to the Chief of Staff and Deputy Ombudsman, continually working to ensure effective and efficient operations in support of the Office of the Citizenship and Immigration Services Ombudsman's (CISOMB) mission, goals, and priorities.
Learn more about this agency


  • The Chief of Operations will report to the Chief of Staff and is responsible for (but not limited to) the following duties:
  • Supervises and oversees a team of Federal and non-Federal employees whose responsibilities include personnel, performance management, budget, information technology.
  • Supervises and oversees a team of Federal and non-Federal employees whose responsibilities include facilities, continuity of operations, asset management, and other logistical matters.
  • Exercises supervisory personnel management authority over the Operations Team to include:
  • Providing input and evaluating each subordinate's performance, providing counseling and career development guidance, exchanging feedback on problems and improvements needed.
  • Recommending awards and other forms of recognition, recommending promotions, etc.
  • Manages and develops operating budgets and determines staffing, training, equipment, facilities, and support services requirements.
  • Ensures compliance with Federal regulations and Departmental policy in administrative, budget, personnel, and business-related areas.
  • Supports the Chief of Staff and Deputy Ombudsman in the implementation of the Ombudsman's decisions throughout the organization and acts as a liaison with other organizations to ensure that the CISOMB's goals are achieved.
  • Manages projects that require coordination with other Department components and offices, as well as with interagency and non-government partners.
  • Other duties as assigned.

Travel Required

Not required

Supervisory status

Promotion Potential


Conditions of Employment

  • Must be a current permanent Federal employee
  • Must have supervisory approval to apply to the Joint Duty Assignment. DHS 250-2 Application Form under "required documents" section.
  • Must NOT have any pending/outstanding disciplinary actions
  • Must have achieved a minimum of "meet expectations/proficiency" on latest performance appraisal/evaluation
  • Must be currently at or above the grade level of the detail. *No Temporary Promotion Opportunity*
  • The program does not apply to members of the Military service or contractors.


Qualifications required:

You qualify for the GS-15 grade level if you are currently a GS-15 and meet the qualifications below:
  • Demonstrated skill to plan and carry out difficult and complex assignments, and develop new methods, approaches, and procedures.
  • Expertise interacting with all levels of individuals in the government and private sector in various settings.
  • In-depth knowledge of the mission of DHS, and the principles, policies, and objectives needed to provide guidance and leadership in carrying out program strategies, and to ensure policies and plans include a long-term outlook consistent with customer needs.
  • Experience evaluating reports by analyzing facts and performing appropriate research to prepare detailed responses.
  • The incumbent must have the ability to define objectives; interpret legislation and agency policies; determine their effect on program needs; and independently plan, implement, manage, and evaluate the work to be done.
  • Exceptional writing and oral skills to justify, persuade, and negotiate for policy and resources with high-level officials elsewhere in the Department as well as from other Federal and non-Federal organizations.
  • Previous supervisory experience is highly preferred.

  • Please read the following important information to ensure we have everything we need to consider your application:
    It is your responsibility to ensure that you submit appropriate documentation prior to the closing date. Your resume serves as the basis for qualification determinations and must highlight your most relevant and significant experience as it relates to this Joint Duty assignment opportunity announcement.

    Be clear and specific when describing your work history since human resources cannot make assumptions regarding your experience. Your application will be rated based on your resume.

    Please ensure EACH work history includes ALL of the following information:
  • Job Title (Include series and grade of Federal Job)
  • Duties (Be specific in describing your duties)
  • Name of Federal agency
  • Supervisor name, email, and phone number
  • Start and end dates including month and year (e.g. June 2007 to April 2008)

  • Education

    EDUCATIONAL SUBSTITUTION: There is no educational substitution for this position.

    Additional information

    **DHS does not offer any additional benefits beyond that which the Federal employee is already receiving.

    If the position requires a security clearance, employees must have a SECRET or TOP SECRET clearance to placement AND must maintain that level of clearance while performing in the position.

    Selected applicants for a JDA are requested to fulfill the items below during the JDA:
  • Complete the DHS Training Course 15 days prior to the arrival to the JDA.
  • Complete the DHS Joint Duty Assignment Progress Plan to include:
    • Phase 1: Establish assignment objectives within the first 30 days of the JDA.
    • Phase 2: Complete a self-assessment of the duties performed at the mid-point of the JDA.
    • Phase 3: Complete a final review within the last 30 days of the JDA.
  • Complete 12 hours of professional development using Skillsoft courses, videos, and books in conjunction with the established assignment objectives for the JDA.
  • Attend each of the DHS Joint Duty Program Director's quarterly webinars (1 hour per quarter).

  • How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    We will review your resume and supporting documentation to ensure you meet the basic qualification requirements. If you meet the minimum qualifications, your experience, education, and training will be rated using a job questionnaire based on the competencies or knowledge, skills, and abilities needed to perform this Joint Duty Assignment.

    If you are among the best qualified, you may be referred to the hiring manager for consideration and may be called for an interview. After reviewing your resume and supporting documentation, a determination will be made. You must submit the supporting documents listed under the required documents section of this announcement.

    Note: DHS continues to take necessary steps to keep our workforce safe amid the COVID-19 pandemic. If you receive a final Joint Duty Assignment offer to onboard, please complete the onboarding requirements and/or forms and submit them electronically in an expeditious manner. Your start date may be delayed if the action above is not completed.

    Background checks and security clearance

    Security clearance
    Not Required

    Drug test required

    Required Documents

    1. Resume: Do not include any personally identifiable information (PII) i.e., home address, social security number, or date of birth. Your resume must clearly demonstrate you have experience which meets the requirements of this position as outlined in the "Qualifications" section.

    2. SF-50: Submit a copy of your official SF-50 (no text version) or other official "Notification of Personnel Action" document which shows the following information:
  • Your appointment in the Federal service
  • Tenure
  • Grade and Step
  • Full performance level
  • If your SF-50(s) does not provide the information needed to make a final determination for qualification, you will be found ineligible for the position.

    3. DHS Joint Duty Assignment Application Form signed by your supervisor. Please click on the following link to access the required form DHS Form 250-02 .

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