Deputy Assistant Director, Consumer Credit, Payments, and Deposits

Washington, D.C
Mar 07, 2021
Mar 12, 2021
Executive, Director
Full Time


This position is located in the Consumer Financial Protection Bureau, in the Research, Markets & Regulations (RMR) Division, Office of Markets, Consumer Credit, Payments, and Deposits (CCPD) Section. RMR is responsible for bringing an empirical, data-driven approach to the regulation of consumer financial markets.

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As a Deputy Assistant Director, Consumer Credit, Payments, and Deposits, you will:
  • Assists the Assistant Director, CCPD in planning, establishing, directing, coordinating, and evaluating CCPD coverage plan that considers the priorities in each covered product market today and going forward to ensure we are where we need to be. Advises all market facing team members on how to balance the need to be out in the market (outbound) and bring market intelligence into the Bureau (inbound).
  • Becomes familiar with all projects in CCPD and supports their needs for market and Bureau interaction and support. Develops, recommends, and implements needed policies, procedures, and guidelines for carrying out mission of CCPD effectively and efficiently. Reaches out to relevant stakeholders to gather input on priority projects, determines opportunities, constraints and obstacles, develops options, and builds consensus towards a clear path forward.
  • Pro-actively builds relationships with the Bureau's Supervision, Enforcement, External Affairs, Consumer Response, Consumer Education & Engagement, Fair Lending, and other divisions as appropriate. Engages these stakeholders to jointly define priorities and identifies ways that the CCPD team can more effectively, efficiently, or systematically support these divisions needs related to CCPD issues.
  • Pro-actively develops relationships with key external stakeholders; attends industry conferences and holds meetings with industry and consumer advocate representatives; develops relationships with appropriate counterparts at sister regulatory agencies and coordinates activities related to CCPD operating priorities that may impact those agencies. Back up Assistant Director on external events.

Travel Required

Occasional travel - Occasional travel may be required.

Supervisory status

Promotion Potential


Conditions of Employment

  • Please refer to "Conditions of Employment."
  • Click "Print Preview" to review the entire announcement before applying.
  • Must be a U.S. Citizen or U.S National
  • Public Trust background investigation will be required

The experience may have been gained in either the public or private sector or volunteer service . One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week on your résumé.

This opportunity is also open to Status eligibles under Announcement #21-CFPB-128-MP. Please refer to that announcement for details on open period, eligibility, and how to apply.


You must meet the following requirements within 30 days of the closing date of this announcement.

Specialized experience: For the CN-71, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the CN-60 pay band level in the Federal service (for qualification purposes, the CN-60 is broadly equivalent to the GS-14). Specialized experience for this position includes:

• Conducting financial analyses, market assessments or executive-level briefings on the consumer credit market for products such as: consumer reporting, fintech, debt collections, deposits, payments; or any of the following types of consumer loans: auto, student, small dollar/payday, marketplace or the servicing of such loans; AND

• Developing and overseeing project plans with major milestones, deliverables and deadlines; and facilitating problem solving and decision making; AND

• Directing and providing primary interpretation for analyses of market impacts associated with policy or potential policy developments; AND

• Developing and presenting reports and recommendations to senior management to improve policies, program, products; AND

• Directing or managing professionals and other staff.


This job does not have an education qualification requirement.

Additional information

- We may select from this announcement or any other source to fill one or more vacancies.
- This announcement may be used to fill like positions in other organizations within the Consumer Financial Protection Bureau.
- This is a non-bargaining unit position.
- We offer opportunities for telework.
- We offer opportunities for flexible work schedules.

- Ethics: Bureau employees are subject to government-wide ethical standards of conduct, financial disclosure requirements, and post-employment prohibitions, which applicants may review at In addition, employees must comply with the Supplemental Standards of Ethical Conduct for Employees of the Consumer Financial Protection Bureau (5 CFR 9401), which, among other things, prohibit an employee or the employee's spouse or minor child from owning or controlling a debt or equity interest in an entity supervised by the Bureau. Regulations also impose restrictions on the outside activities of certain Bureau employees, including examiners and attorneys. Applicants may review the Bureau ethics regulations and a summary of the regulations at Questions regarding these requirements and prohibitions should be directed to the Bureau Ethics Office at .

- A one year probationary period may be required.
- A one year supervisory or managerial probationary period may be required.
- Must successfully complete a background investigation.
- Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency
- If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
- Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9 . Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
- Obtain and use a Government-issued charge card for business-related travel.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application includes your résumé, responses to the online questions, and required supporting documents. Please be sure that your résumé includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a "not qualified" determination.

Rating: Your application will be evaluated in the following areas: Decision Making and Problem Solving, Developing Team and Organizational Capability & Written Communication.

Category rating will be used to rank and select eligible candidates. If qualified, you will be assigned to one of three quality level categories, A, B or C depending on your responses to the online questions, regarding your experience, education, and training related to this position. Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.

If you meet the minimum qualification requirements, you will then be required to participate in a written exercise. Upon receiving an email notification from a CFPB representative (via email) to participate in this exercise, applicants must acknowledge with a response within three business days or he/she will be removed from consideration for this position. It is advised to occasionally check your "junk mail"/SPAM folders within your email to ensure you do not miss a message. The CFPB representative will then schedule a time for the applicant to receive instructions and complete and/or submit the exercise. The entire process must be completed by the applicant within two weeks from the initial contact from a CFPB representative or he/she will be removed from consideration. Your application will be evaluated in the following areas: Decision Making and Problem Solving, Developing Team and Organizational Capability & Written Communication.

Veterans' preference is applied after applicants are assessed. Preference-eligibles will be listed at the top of their assigned category and considered before non-preference-eligibles in that category. Qualified preference-eligibles with a compensable service-connected disability of 10% or more will be listed at the top of the highest category.

Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview.

If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP) ) you must be assigned the middle category or better to be rated as "well qualified" to receive special selection priority.

To preview questions please click here .

Background checks and security clearance

Security clearance
Not Required

Drug test required

Required Documents

A complete application includes 1. A résumé, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible).

Please ensure all required documents, including any required work samples, narratives, or other materials as stated in this announcement, are attached to your application package. Documents can be uploaded under the category of "Cover Letter".

All applicants are required to submit a résumé either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) To receive full credit for relevant experience, please list the month/date/year and number of hours worked for experience listed on your résumé. We suggest that you preview the online questions, as you may need to customize your résumé to ensure that it supports your responses to these questions. Please view résumé tips .

VETERANS' PREFERENCE DOCUMENTATION: If you are claiming veterans preference, please see applicant guide for required documentation . In order to be considered for veterans preference, you must submit all required documentation as outlined in the applicant guide.

CAREER TRANSITION ASSISTANCE PLAN (CTAP) OR INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP) DOCUMENTATION: If you are a displaced or surplus Federal employee, click CTAP/ICTAP for eligibility and a detailed list of required documents you must submit in order to be eligible.

EDUCATION DOCUMENTATION: For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, you MUST submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected.

A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page . If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions .

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