Duties

Summary

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.
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Responsibilities

Serves as the primary advisor to the Director of Human Resources regarding full scope training and development programs, issues and requirements; and as the liaison to employees and Management regarding training functions and programs.

Serves as an instructor responsible for the direct delivery of training programs in an employee development section.

Plans and communicates strategic vision and objectives of the training and development program, monitoring and evaluating performance objectives, coaching and developing employees.

Prepares and provides reports on training attendance/usage, training plans offered and other information as required. Reviews, updates, analyzes, evaluates and makes recommendations for content training. Develops new approaches, modifies work methods or procedures to deliver effective training to employees, and promotes new employee development efforts.

Uses competencies such as meeting facilitation, consensus building, negotiating, coalition building and conflict resolution to interact appropriately with and coach all levels of personnel and customers. Delivers briefings, point papers, status/staff reports and correspondence to leadership employees to foster understanding, acceptance, and participation in training recommendations.

Plans, administers, and evaluates a wide range of training designed to develop employees, and manage learning at Marine Corps Community Services (MCCS) Quantico to support strategic goals and objectives, and produce the results that accomplish our mission. Conducts interviews, needs assessments, and surveys to identify training needs, evaluate training plans and identify goals and objectives. Conducts a variety of training classes. May coordinate with procurement/vendors to conduct classes with content that may include but is not limited to: general soft skills training, human resources training, management and supervisory training, and specialty training (i.e., recreation, retail) for MCCS personnel from entry to executive level.

May develop, conduct and administer training using criterion reference instruction methodology and modules, ADDIE model, independent study, performance based training, hands on, and/or lecture based training. May prepare individual development plans to promote training on competencies based on communities of interest and job family requirements. Coordinates arrangements for training with appropriate functional areas to include: scheduling, room set up, administration of pre-class activities, publicity, preparing equipment and supplies, maintaining accountability of statistics (i.e., attendance, completion rate), and completion of other post training activities deemed appropriate or required.

Develops guidelines, instructional methods, course materials and training aides. Conducts training course evaluations, lessons learned process, and provides input for course improvement. Assists in identifying, evaluating and accomplishing future training initiatives.

Supervises an Education & Development Technician (NF3) to include: assigning and distributing work, coaching, counseling, tutoring, and mentoring employees; approving and disapproving leave, recommending and completing personnel actions, completing performance reviews and approving time training employees, monitoring mandatory compliance, keeping abreast of and actively supporting the principles of the EEO program, and prevention of sexual harassment. Must be alert to substance abuse, and take appropriate action.

Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor.

Performs other duties as assigned. This is a white-collar position where occasional lifting up to 20 lbs. may be required.

Travel Required

25% or less - Varies

Supervisory status
No

Promotion Potential
NA

Requirements

Conditions of Employment

• See Duties and Qualifications

EVALUATIONS:

Qualifications

Bachelor's degree from an accredited college or university in communication or a related field appropriate to the work of position AND three yearsof specialized experience in employee development/training for customer oriented organization that demonstrates knowledge and skill to plan, administer, and evaluate a wide range of training for a diverse group of employees, in a variety of job families, and at various levels of responsibility, OR an appropriate combination of education and experience that demonstrates possession of knowledge and skill equivalent to that gained in the above, OR appropriate experience that demonstrates that the applicant has acquired the knowledge, skills, and abilities equivalent to that gained in the above.

Experience in internal and external program marketing, to include web, interactive and social media strategy. Experience conducting virtual and webinar training is preferred but not required. Experience in preparing presentations using Microsoft Office Suite. Skill to conduct interviews, needs assessments, and surveys to identify training needs, evaluate training plans, and identify goals and objectives. Experience in development of tracks of training that complement overall human resources goals to attract, retain, and develop employees to achieve organizational goals and objectives. Skill to conduct training classes with a variety of content. Skill to analyze, evaluate and make recommendations to develop new approaches, modify work methods/procedures and promote new programming. Experience with MCCS desired but not required. Must be flexible, willing to cross-train, and have a passion for personal development and the development of others. Supervisory experience is desired.

Education

Additional information

GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis.

It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp.

As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made.

Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS.

Required Documents:

*Education/certification certificate(s), if applicable.

*If prior military, DD214 Member Copy

This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce.

Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card.

INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT'S DISCRETION WITHOUT FURTHER COMPETITION.

ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN STANDARD TIME (EST) ON THE CLOSING DATE LISTED IN THE JOB POSTING.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application/resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. This vacancy will be filled by the best qualified applicant as determined by the selecting official.

Background checks and security clearance

Security clearance
Not Required

Drug test required
No

Required Documents

Varies - Review "OTHER INFORMATION"

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.