Director Digital Banking Experience Design
- Employer
- Pentagon Federal Credit Union (PenFed)
- Location
- Mclean, VA
- Closing date
- Mar 8, 2021
View more
- Industry
- Financial Services and Banking
- Function
- Executive, Management, Director
- Hours
- Full Time
- Career Level
- Experienced (Non-Manager)
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Are you looking to take your career from good to great? As an employee of PenFed, every day is an opportunity to thrive, and be part of a team working to ensure our organization is providing world class service to our members, employees, and our communities. We exist to help our members realize their full potential, educate and encourage their dreams, and make every effort to follow our mission and help our members do better. Joining PenFed is more than being an employee; it s about being a part of the PenFed family. PenFed is hiring a Director, Digital Banking Experience Design at our Tysons, Virginia location. The primary purpose of this job is to create Member-First Digital Banking Experiences. The incumbent will define, oversee and manage the strategic UX vision or Team and roadmap across the PenFed's member-facing digital banking experiences, ensuring alignment with the product roadmap, market and member needs, and technical frameworks. Responsibilities Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned. Drive a comprehensive vision for PenFed's digital banking member experience across all lines of business in Consumer Banking. Shape, define, and continuously evolve the strategic vision of digital banking design, aligned with member needs and business goals. Educate, advocate for, and advance the digital maturity of Digital Banking design with leaders across the Consumer Bank line-of-business (LOB) Product team, Technology, Marketing, Finance, Legal, Risk, and Compliance/BSA/AML partners. Educate senior leadership about design capabilities. Serve as the champion and evangelist for the gold standard of digital banking user experience and digital design at PenFed, both externally and internally, constantly inspiring and challenging the team to create industry-leading work and to follow user-centered, iterative design processes. Build, lead, grow, and mentor a highly collaborative, high-performing team of UI/UX designers and UX researchers. Supervise and support the creation of customer journey and user flows, user personas, wireframes, mockups, and final UI designs, which synthesize user data and Research, helping the entire organization share insights and vision. Collaborate and align with Product Management, Marketing, and Development, as well as partners, members, and other stakeholders to prioritize and execute on a consistent roadmap and set of priorities. Set goals and metrics for Digital Banking design team and metrics for experience infrastructure. Represent Digital Consumer Banking Experience Design Team in the larger PenFed Experience Design community. Regularly communicate the digital banking UX vision across the organization to ensure alignment at all levels and functions. Ensure our digital banking experiences are on the leading edge of user experience, usability, and accessibility, maximizing the Consumer Banking Products' relevance. Exhibit excellent people-leadership skills to leverage peers, business partners, and associates' capabilities, along with the ability to effectively influence the PenFed executive leadership team Provide direction and governance on best practices and processes across team to enable a consistent and scalable approach to product design, user interviews, user research, usability testing, and measurement. Continuously understand, research, and communicate design, UX, and market trends that should be considered and incorporated into the PenFed strategy. *This role is responsible for ensuring business continuity.* Qualifications Education and Experience Equivalent combination of education and experience is considered. Bachelor s Degree in Design or Human-Computer Interaction or related field is required. Minimum of twelve (12) years of UX Design experience with a digitally savvy organization. Minimum five (5) years of supervisory experience. Extensive experience leading a concept-to-deliver design teams - User Experience, Design, and Research professionals. Prior experience leading the digital banking experience design in web/mobile for a retail bank or credit union is highly preferred. Demonstrated success and excellence in UI/UX design for complex applications, and in setting and defining a UX strategy and vision aligned with product roadmap and company goals and financial targets. Thorough knowledge of design principles, usability principles, and UX research methods (quantitative and qualitative) and how best to apply them within the product development process. Experience applying Design-Thinking to ambiguous situations, digital and non-digital, to frame problems and opportunities, and to work toward their solutions. Deep understanding of end-user instincts backed by experience designing these products and services Demonstrated ability to strategically influence and build consensus among senior leadership while representing and championing design Strong people leader of designers and engineers with the ability to communicate at all levels of the organization Talent magnet in the team-building process with a history of recruiting world-class talent and passionately supporting team needs and development Experience with Agile and SAFe would be a plus Supervisory Responsibility This position will directly supervise employees Licenses and Certifications CSPO (Certified Scrum Product Owner) Certification preferred. Work Environment While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise. *Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.* Travel Ability to travel to various worksites and be on-call may be required. Special Message Regarding COVID 19 PenFed is continuing to hire and train exceptional individuals to help us serve our 2 million members both here and around the world. In light of the current situation with novel coronavirus (COVID-19), we have modified our hiring, onboarding, training, and deployment protocols in order to comply with current local and state guidance around social distancing. About Us Established in 1935, PenFed today is one of the country s strongest and most stable financial institutions with over 2 million members and over $26 billion in assets. We serve members in all 50 states and the District of Columbia, as well as in Guam, Puerto Rico and Okinawa. We are federally insured by NCUA and we are an Equal Housing Lender. We are available to members worldwide, via the web, seven days a week, twenty-four hours a day. We provide our employees with a lucrative benefits package including robust medical, dental and vision plan options, plenty of paid time off, 401k with employer match, on-site fitness facilities at our larger locations, and more. Equal Employment Opportunity PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at 240- - .
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