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Senior Voice Engineer

Employer
TEKsystems
Location
Annapolis Junction, MD
Closing date
Mar 9, 2021

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Description: Our client is seeking a Senior level Engineer experienced with NEC Communication and Systems management. This individual will be the face of Our client as they will be working with local clients in the BAWA market, mainly in Baltimore, including local county government, enterprise businesses, and hospitals. They will also need to be able to remote into other customer sites from time to time on the Florida Region and various other locations in the South East. Day to day responsibilities will include installation of phone systems and NEC equipment. In addition, this individual will need to be experienced with Moves, Add's and Changes as the environment support 500 - 8000 users and is crucial to being the point of the contact. Lastly, they will not need to run the cable but must have termination and testing experience with RJ45, and 66 blocks. A solid understanding of Cisco routers and switch hardware is also a bonus. They will need to be able to assess tickets daily, remote into various customer sites and be able to travel to some customer sites as needed. **Work Schedule Typical Schedule is Monday - Friday 8:00a - 5:00p Typical day will be 5 tickets that could vary from either remote access or on site work On call schedule that rotates every 5 weeks for weekends, any site that requires travel out of market(Florida), you can switch with another technician on the team. Some customers have specific maintenance windows, so hours on some projects could vary. Skills: routing protocol, switch engineering, pbx phone, voip, pbx install, voip mac, service call, installation Top Skills Details: 1) Strong background with VoIP specifically with NEC UNIVERGE equipment - Certified with the SV9500 or SV9300 is preferred. 2) Ability to Install, Move, Add, Change, Service, and build systems from the ground up 3) Ability to interact with customer, client facing, in medical facilities, Local and Federal government locations, and enterprise businesses. NEC SV9500 or SV9300 Certification is top priority they must hold a certification to be able to operate the systems on customers sites. Additional Skills & Qualifications: Looking for a senior level resource around 10 years of experience. They need to have ability to take service, calls, perform under pressure with some high level customers, and be able to remote into systems to support out of market customers. They also need be able to troubleshoot, install and build systems from the ground up. Some travel will be required but mainly local travel. Other Primary Certifications that would be great to have -SV9500 MG-SIP -UCE Platform (OW5000) -UM8700 R9.X Administration -UM8700 R9.X Core Technical **Secondary Certs** -SV9500 TDM CCIS -SV9500 IP CCIS -SV9500 IP FCCS -CallCenterWorX 6.X -Global Navigator 10.X -UCE IVR (QueWorX) 8.X Installation and Configuration Certification -SV9300 Migration -SV9300 Foundation -SV9300 SIP Trunking Experience Level: Expert Level About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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