Quality Improvement Manager (management Analyst Iii)

Fairfax, Virginia
$68,720.08 - $114,533.12 Annually
Mar 06, 2021
Mar 20, 2021
Full Time
Job Announcement

The Fairfax Community Service Board (CSB) is looking for an experienced human services and quality improvement professional in the Office of Compliance and Risk Management with the largest public behavioral health and developmental disability service agency in Virginia. Further develops and implements a quality improvement program with multiple behavioral health divisions within the CSB. Develops and maintains quality improvement plans, procedures and guidelines for behavioral health chart reviews, focused on documentation, outcomes, quality of services and analytical reporting. Supervises staff across multiple sites. Identifies areas of development and implementing corrective action plans focused on a proactive approach.

The ideal candidate will possess extensive supervisory experience. Must be detail-oriented and focused, and have strong interpersonal skills that allows collaboration with clinical and administrative managers and directors. Must be skilled in the development of systematic tools, quality improvement work plans, and establishing quality improvement metrics and goals with clinical areas within the healthcare field. Must exhibit a dedicated and positive customer-focused attitude, and be seasoned in leading cross-system workgroups related to developing and conducting QI internal reviews of documentation. Demonstrates flexibility, and an ability to thrive in a fast-paced ever changing behavioral healthcare environment. Assists in carrying out the mission to protect the integrity of the CSB programs and operations and the health and safety of the individuals we serve while reporting directly to the Director of Compliance and Risk Management.

Functional areas: nursing, public health, healthcare administration, quality improvement, business management, business administration, public administration, and behavioral health.

Note: To learn more about careers that make a difference, watch our video " CSB: Making a Difference in Our Community ".

Illustrative Duties

(The illustrative duties listed in this specification are representative of the class but are not an all-inclusive list. A complete list of position duties and unique physical requirements can be found in the position description.)
  • Independently designs, develops, and coordinates ongoing department programs and special projects;
  • Performs a wide range of professional-level management work for more than one broad administrative function including complex analysis and diverse project management in a lead capacity;
  • Coordinates and manages the work of administrative, para-professional, and/or professional-level staff in the day-to-day activities of selected projects. Plans, organizes, and coordinates changes to the policies, procedures, or processes related to multiple administrative functions (financial, procurement, budget, human resources, contract or grants administration, information technology systems, etc.);
  • Plans and conducts or oversees studies or research activities to ensure program quality, determine unmet needs or ensure efficacy of existing programs;
  • Provides guidance, recommendations, and advice to departmental managers;
  • Serves on committees, task forces, and management teams to evaluate the effectiveness and efficiency of existing management/administrative systems;
  • Writes, edits, and finalizes reports and presentations and presents findings and recommendations to department senior managers.

Required Knowledge Skills and Abilities

(The knowledge, skills and abilities listed in this specification are representative of the class but are not an-all inclusive list).
  • Considerable knowledge of mission, goals, and objectives of the organizational unit, program, or activities to which incumbent is assigned;
  • Considerable knowledge of the principles, practices, and techniques relating to the functional area of business operation (e.g. personnel, budgeting and financial management, contract administration and management);
  • Knowledge of the principles, practices and techniques governing management, organization, operations and programmatic services;
  • Ability to identify possible solutions for solving business problems;
  • Ability to evaluate proposals and solutions in terms of benefits, costs, and overall impact on the project, program, or organization;
  • Ability to make oral presentations to department management, other departments, or the public;
  • Ability to write detailed, accurate reports, grants, or solicitations for pertinent areas of administration;
  • Ability to use word processing and presentation software to prepare documents, and to use spreadsheet and statistical analysis software packages to store, manipulate, analyze and present data;
  • Ability to supervise and train staff;
  • Ability to lead assigned employees, including delegating and reviewing work assignments, providing coaching and guidance, monitoring and evaluating performance, and supporting training and development planning.

Employment Standards

Any combination of education, experience, and training equivalent to the following:
(Click on the aforementioned link to learn how Fairfax County interprets equivalencies for "Any combination, experience, and training equivalent to")
Graduation from an accredited four-year college or university with a bachelor's degree in field related to the assigned functional area; Plus four years of professional work experience with in the functional area.

Valid driver's license.

The appointee to this position will be required to complete a criminal background check, a Child Protective Services Registry, a driving record check, and sanction screening to the satisfaction of the employer.

Master's degree plus five or more years of experience in healthcare quality improvement, federal and state laws, managed care and licensing regulations related to the behavioral health profession, including experience with medically complex and individuals. Ability to manage multiple projects and meet tight deadlines. Expertise with electronic health records and Microsoft applications. Excellent customer service skills. E xtensive supervisory experience.

Ability to transport self to various locations throughout the County; use technology to conduct business; communicate effectively orally and in writing to professional staff, individuals served, family and other caregivers, public. Ability to use keyboard and read data on computer monitor. Must be able to stand, sit, and walk as needed to perform core functions and lift up to 25 pounds. All duties performed with or without reasonable accommodations.

Panel Interview and may include a practical exercise.

Fairfax County Government prohibits discrimination on the basis of race, color, religion, national origin, sex, pregnancy, childbirth or related medical conditions, age, marital status, disability, sexual orientation, gender identity, genetics, political affiliation, or status as a veteran in the recruitment, selection, and hiring of its workforce.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact 703-324-4900 for assistance. TTY 703-222-7314. EEO/AA/TTY.

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