Clinical Office Analyst
It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. SUMMARY The Clinical Office Analyst provides project and program support to the Chief Clinical Officer or Chief Medical Officer and other Immediate Office of the National Coordinator (ONC) staff. This position maintains and implements a clinical community stakeholder engagement coordination work plan based on work streams. The Clinical Office Analyst will also develop a Clinician Burden Reduction action plan and submit clinical community stakeholder content in response to regularly scheduled and ad hoc data calls for Clinical Community Engagement group-wide and ONC-wide project management tracking and reporting processes. ESSENTIAL DUTIES AND RESPONSIBILITIES Essential duties and responsibilities include the following. Other duties may be assigned. Responsible for the integration of CNI Core Competencies into daily functions, including: commitment to integrity, knowledge / quality of work, supporting financial goals of the company, initiative / motivation, cooperation / relationships, problem analysis / discretion, accomplishing goals through organization, positive oral / written communication skills, leadership abilities, commitment to Affirmative Action, reliability / dependability, flexibility and ownership / accountability of actions taken. Organizes, convenes, and facilitates regular meetings of project and portfolio/ad hoc team leads with the Chief Clinical Officer and Chief Medical Officer. Develops and distributes notes/results of the meetings. Tracks action items and updates project management documentation as indicated based on meeting proceedings. Organizes and prepares the Clinical Community Engagement team for regularly scheduled and ad hoc ONC Clinical Council meetings, regular in-person briefings and prepares weekly or otherwise requested written reports. Documents and channels feedback received from clinical community groups into deliverables as outlined in the Clinical Community Stakeholder Engagement strategy and Burden Reduction Action Plan. Works with the Chief Clinical Officer, Chief Medical Officer, and other clinical team members, as directed, to gather, aggregate and synthesize stakeholder engagement feedback into themes. Reviews this information with the Clinical Leadership team and then shares relevant stakeholder feedback as appropriate. Informs others as to ONC's approach to policy, messaging, programming, resources and the continued improvement of the Clinical Community stakeholder engagement strategy and ONC's overall stakeholder engagement activity. Prepares and distributes clinical stakeholder briefing memos at least seven days prior to stakeholder meetings. Prepares a report for weekly clinical stakeholder team meetings, to review upcoming and recently past clinical stakeholder engagements that will review and execute on pertinent follow-up items with the team. Contributes to reports and analysis that will support successfully meeting outcome measures of clinical engagement, as outlined. Works with Chief Clinical Officer, Chief Medical Officer and other ONC federal staff to support the development of and reporting on measurement strategies for clinician burden. Assists with the ONC Clinical Council meetings and supports its deliverables execution. Creates and consolidates updates on the spectrum of the Clinical Community Outreach and Burden Reduction activities. Documents groups ONC has contacted or that have contacted ONC to track and catalogue Core and additional stakeholder groups' policy priorities, clinical organizations' member-specific top health IT related challenges as well as their successes. Identifies stakeholder groups' level of support and willingness to engage in constructive dialogue with ONC. Monitors successful message amplification by professional organizations and key stakeholders of ONC priorities. Regularly monitors the Core stakeholders (eg, newsletters, tweets, relevant white papers or position papers, comment letters, events) to make sure ONC stays apprised of clinical opinions and actions. Presents compiled reports and information on stakeholder communications to Chief Clinical Officer, Chief Medical Officer, and ONC federal staff, to identify when and where it would be beneficial to target or intensify clinical engagement frequency. Conducts analyses of issues, and documents findings in briefings or decision documents as appropriate to the assignment. Prepares presentation materials for high-priority and/or public-facing activities, as requested by Chief Clinical Officer and Chief Medical Officer. Analyzes, and recommends/drafts updates, to HealthIT.gov content or Health IT Playbook for which Clinical Leadership is responsible. Prepares weekly status reports, including hours worked and work accomplished within assignments, outstanding action items list, and priority projects for upcoming week. Other duties as assigned. Responsible for aiding in own self-development by being available and receptive to all training made available by the company. Plans daily activities within the guidelines of company policy, job description and supervisor's instruction in such a way as to maximize personal output. Responsible for keeping own immediate work area in a neat and orderly condition to ensure safety of self and co-workers. Will report any unsafe conditions and/or practices to the appropriate supervisor and human resources. Will immediately correct any unsafe conditions to the best of own ability. EDUCATION/EXPERIENCE Bachelor's degree and a minimum of two (2) years' relevant experience working in a professional business environment; or equivalent combination of education / experience. JOB SPECIFIC KNOWLEDGE / SKILLS / ABILITIES Operational knowledge and skill in administrative / clerical practices and systems, such as word processing, presentation development, records management, schedule / time management, as well as other office procedures and terminology Advanced proficiency in using Microsoft Office Suite ( ie, Outlook, Word, Excel, PowerPoint, Access, Visio, etc.) Excellent written and verbal communications skills with knowledge and ability to utilize appropriate grammatical skills at a professional level Ability to work and communicate effectively with all levels of management and coworkers, as well as a wide range of people with diverse backgrounds Ability to identify problems and to use sound judgment Ability to work independently on assigned tasks as well as to accept direction on given assignments Ability to handle highly sensitive and confidential information with exceptional discretion Ability to exercise discretion and independent judgment with respect to prioritization of time sensitive projects, thoroughness and impeccable attention to detail, grace under pressure, demonstrated ability to multi-task in a fast paced environment with competing deadline Proven ability to exemplify professional behavior and to maintain high standards under pressure Excellent organizational skills with ability to pay close attention to details Ability to manage multiple projects and priorities Skilled in event planning with ability to coordinate set up and room requirements for a variety of events and meetings Excellent customer service skills with ability to apply good listening skills and to handle unusual or complex situations with a calm and focused approach Ability to be proactive, take initiative and accept accountability for assigned work functions Ability to work effectively both individually and in a team environment LANGUAGE SKILLS Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Work is primarily performed in an office environment. Regularly required to sit. Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate tools, computer, and/or controls. Required to speak and hear. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Exposed to general office noise with computers printers and light traffic. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!