Customer Support Representative

Location
Rockville, MD
Posted
Mar 05, 2021
Closes
Apr 22, 2021
Ref
R-013249
Industry
Healthcare
Hours
Full Time
Adventist HealthCare seeks to hire a Part Time Customer Service Representative who will embrace our mission to extend God's care through the ministry of physical, mental and spiritual healing, welcomes visitors with a smile and directing them appropriately with a positive customer service behavior, effectively answers and directs phone calls in a polite and friendly manner.

If you want to make a difference in someone's life every day, consider a position with a team of professionals who are doing just that, making a difference.

Qualified candidates will possess:
• Graduate with high school diploma or GED
• One year of strong customer service experience

At Adventist HealthCare our job is to care for you. We do this by offering:
• Recognition and rewards for professional expertise
• Free Employee parking
• Shift Differential Pay for night shift and weekend schedule

Join the Adventist Healthcare team today! Apply now to be considered.

Work Schedule:

Customer Service Representative will provide extraordinary customer service to visitors, according to their request, on the phone and in person, locating inpatients on the Patient Locator computer and creating a visitors ID badge for entry into approved locations. Additionally, providing directions, to various locations, throughout the hospital as needed.

Variable Part Time Hours: 12 to 15 hours/week on as needed basis during the week including weekends. Schedule will be provided at least 2 days in advance but must have flexibility if urgent need arises.

Schedule will be between the hours of 7:30 am - 12 am.

Tobacco and Drug Statement

Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use.

While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act. As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result.

Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing.

Equal Employment Opportunity

Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission-centric culture. Our goal is to have a welcoming, equitable, and safe place to work and grow for all employees, no matter their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.