Duties

Summary

The Office of the Clerk for U.S. House of Representatives is seeking a dynamic and customer focused Software Application Support Analyst to join our team that is dedicated to building and supporting systems critical to the U.S. House of Representatives and used by Members of Congress, Committees, other internal agencies, and the public. This position will focus on providing Tier II/III customer support and software/data analysis for a variety of systems.

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Responsibilities

1) Provide high quality, responsive application support for internal and external software applications;
2) Ensure that any issues or loss of service is addressed in a timely manner in coordination with the Operations and Software Development teams;
3) Provide problem determination, workaround resolution, root cause analysis, and solutions for remediation;
5) Work with the development team to identify, analyze and document areas of fixes and improvements;
6) Participate and assist with testing of software applications and quality assurance process;
7) Develop and produce application support documentation and online Help for the end-users;
7) Establish and maintain a good working relationship with the user community and LCS staff. Work cooperatively and courteously with others, work well under pressure, and handle stress appropriately;
8) Participate and support other services and official activities at Legislative Computer Systems (LCS) as needs arise.

Travel Required

Not required

Supervisory status
No

Promotion Potential
10

Requirements

Conditions of Employment

Expert-level knowledge of database administration with experience in multiple database systems. Appropriate experience, education and training to fulfill all duties as a Senior DBA.

Continued employment is contingent upon satisfactorily completing a criminal history records check. Employment with the U.S. House of Representatives is at-will. EOE.

Qualifications

A Bachelor's degree in Computer Science or related field.

Five or more years of experience providing tier II/III support of custom software applications.

• Strong knowledge and experience with some of the following are also required: Microsoft SQL, Helpdesk software tools, troubleshooting applications through custom logs.
• Strong communication (written and verbal) skills.
• Experience supporting and working closely with project customers.
• Strong organizational and problem-solving skills with an attention to detail.
• Knowledge of legislation and the legislative process is a plus.
• Knowledge of and experience with XML is a plus.

Education

Bachelor's degree in Computer Science or related field.

Additional information

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Highly qualified candidates will be evaluated based on a structured interview.

Background checks and security clearance

Security clearance
Not Required

Drug test required
No

Required Documents

Not Applicable

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.