Management Analyst

Washington, D.C
Mar 04, 2021
Mar 07, 2021
Full Time


This position is in the VBA Medical Disability Examination Office (MDEO) Inquiries and Internal Training Staff and directly responsible for responding to and managing MDEO external inquires related to the MDEO experience and providing training of regional office staff.

Learn more about this agency


Major Duties:
  • Serves as an advisor and consultant to the supervisor on issues regarding technical regulatory, procedural, and operational aspects of MDEO program. The incumbent may act for the Chief when called upon to do so. Assures that the Chief and the Director are appropriately advised of program issues.
  • Prepares congressional testimony, correspondence, memoranda and other communications as assigned that conform to agency regulations and policy.
  • Deals with issues of both sensitive and of a high-profile nature while responding to inquiries.
  • Prepares clear and concise documents. Assists in developing and updating procedural guidance for distribution to field offices and ensures updates to procedural guidance is also implemented in VA business systems, tools, calculators, letters, and forms, as well as other program functionality in support of business goals and objectives.
  • Maintains and analyzes program performance metrics related to MDEO inquiries, whether internally or externally produced, and briefs leadership on recommendations and the implications of status, trends, and risk insights gained through the incumbent's analysis.
  • Provides recommendations on specific Veterans concerns and making available artifacts, reference materials, and relevant background material for leadership to make an informed decision. Maintains current knowledge to respond to inquiries on legislation, policies, directives, etc., and to obtain needed information on decisions from supervisor on major problems and issues that come up.
  • Writes white papers, briefing papers, testimony, responds to congressional and external stakeholder inquiries and researches issues and prepares all necessary administrative materials, correspondence, and justifications detailing reasons for decisions.
  • Completes all assigned tasks timely by keeping in touch with the MDEO Operations Chief on the status and progress of work and making adjustments in accordance with established priorities.
  • Providing advice on specific tasks and making available written instructions, reference materials, and relevant background material. Maintaining current knowledge to answer questions on procedures, policies, directives, etc., and to obtain needed information on decisions from supervisor on major problems and issues that come up.
  • Represents MDEO as a member of project teams, as assigned.
  • Can develop work products, often with a very short lead time in a very dynamic, high profile environment.
  • Develops and conducts training on a national level that supports MDEO policies and procedures.
  • Contributes to the selection and development of instructional materials in accordance with course objectives. Plans and organizes instruction in ways that maximize student learning and employs appropriate instructional methods and strategies to meet the needs of diverse needs of students.
  • Assists field stations with instructions for implementing policy, procedures, or training. Studies program operations, new legislation, automated systems, management initiatives, and the operation of interacting programs and organizations to develop new and modified operating instructions and training material concerning MDEO processes.
  • Other duties as assigned

  • Work Schedule: 8:00 a.m. to 4:30 p.m.
    Compressed/Flexible: May be Available
    Telework: May be Available
    Virtual: This is not a virtual position.
    Position Description/PD#:Management Analyst/PD39177
    Relocation/Recruitment Incentives: Relocation with BVO Benefit is Authorized.
    Financial Disclosure Report: Not required

    Travel Required

    Occasional travel - You may be expected to travel for this position.

    Supervisory status

    Promotion Potential


    Conditions of Employment

    • You must be a U.S. Citizen to apply for this job
    • Selective Service Registration is required for males born after 12/31/1959
    • You may be required to serve a probationary period
    • Subject to background/security investigation
    • Selected applicants will be required to complete an online onboarding process


    To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/05/2021.

    Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. To support your claim of time in grade, you must submit your most recent appointment, promotion, or within grade increase SF-50 (not an award or general adjustment SF-50). Some applicants may have to submit more than one SF-50 to demonstrate their eligibility. See the required documents section for more information.

    You may qualify based on your experience as described below:
    • Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization. Specialized Experience is experience that has equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position(s), and that is typically IN OR RELATED TO the work of the position to be filled. The applicant must document knowledge of a complex field of laws, regulations and Federal legislation pertaining to the full range of veterans benefits and a comprehensive and thorough knowledge of state, federal and local benefit programs in order to be able to explain them, both orally and in writing, to individuals of all educational backgrounds.
    Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

    Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

    Physical Requirements: The work is sedentary, although some slight physical effort may be required.

    For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://:// .


    There is no educational substitution at this grade level.

    Additional information

    VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

    Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified (have a final rating of 85 or more) for this vacancy. Information about CTAP eligibility is on OPM's Career Transition Resources website at .

    Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

    It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

    This job opportunity announcement may be used to fill additional vacancies.

    For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.

    If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application .

    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.


    You will be rated on the following Competencies for this position:
  • Knowledge and mastery of the procedures, functions, responsibilities, and authorities that interact in the administration and implementation of the Compensation and Pension program. Mastery of claims processing which include mastery of professional concepts, principles and practices that enable the incumbent to use experienced judgment and reliance upon knowledge of new developments, and application of pertinent principles in resolving internal and external customer inquiries.
  • Ability to apply laws, guidelines, regulations, and precedent opinions necessary to analyze, evaluate, and made decisions related to Compensation and Pension programs. Ability to analyze, identify pertinent issues, and propose solutions or courses of action based on proper judgment and sound knowledge.
  • Ability to manage and prioritize multiple assignments concurrently and to execute delivery efficiently and effectively. In-depth knowledge of project management principles, practices, and concepts and skill in adapting analytical techniques and methodology.
  • Skill in establishing and maintaining effective working relationships with individuals and groups interested in or affected by the program for which the incumbent is responsible. Skill in responding to challenges or criticisms of a professional or political nature, in logically and persuasively addressing concerns, in establishing and maintaining professional credibility, and in gaining the understanding and support of those challenging program policies or professional opinions.
  • Mastery of writing to create white papers, briefing papers, legislative testimony, response to congressional and external stakeholder inquiries and researches issues and prepares all necessary administrative materials, correspondence, and justifications detailing reasons for decisions. Ensures that documents are comprehensive, accurate, clear and comprehensible, and that adhere to accepted standards of formatting and style and are appropriate to the intended audience.

  • Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

    Background checks and security clearance

    Security clearance
    Not Required

    Drug test required

    Position sensitivity and risk
    Non-sensitive (NS)/Low Risk

    Trust determination process

    Required Documents

    To apply for this position, you must provide a complete Application Package which includes:
    • Resume
    • SF-50/ Notification of Personnel Action

    The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.
    • Cover Letter
    • Resume
    • Separation Notice (RIF)
    • SF-50/ Notification of Personnel Action

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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