Program Support Assistant
- Employer
- USAJobs
- Location
- Richmond, Virginia
- Closing date
- Mar 11, 2021
View more
- Industry
- Government and Public Services, Federal
- Function
- Help Desk Technician, Program Manager, IT
- Hours
- Full Time
- Career Level
- Experienced (Non-Manager)
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Duties
Summary
This position is located in the Department of Veterans Affairs (VA), Veterans Health Administration (VHA), Richmond VA Medical Center, Office of the Director, Surgery Service, Richmond, VA. The primary duties of the position involves operation of the Veterans Health Information Systems and Technology Architecture (VISTA) Surgery Package; core package; training and user support; and participation in implementation and testing of new systems and programs.
Learn more about this agency
Responsibilities
Conduct studies, analyze, and evaluating the needs of surgical service and assists in devising specific solutions to meet those needs.
Reviews data and performs limited studies, summarizes information, identifies trends and proposes and implements solutions.
Planning and conducting projects or studies to analyze, evaluate and provide recommendations to administrative issues.
Assists the Administrative Officer in researching and analyzing straightforward problems or surgical service issues.
Determines pertinent issues and collects relevant information from a variety of sources.
Reviews information and applies standard analytical techniques, and develops recommendations to improve surgical service.
Manages the surgical service call schedules assisting with all subspecialties and posts new schedules monthly and makes any necessary or routine changes as requested by the service chief or chief resident.
Gathers call schedule data from a variety of outside sources.
Acts as the liasion between employees and Clinical Applications/Ol&T to implement work orders and provide technical support.
Orders Domain and VISTNCPRS passwords and Outlook accounts for new users. Reactivates existing accounts that have been terminated or deactivated.
Gives computer and systems access to new attending and coordinates computer training classes and initial set up into the VHA system.
Assists new users with electronic forms and the timely completion of all new user requirements.
Provides technical assistance to all surgical service employees.
Collects, compiles, analyzes and presents data to the Surgery Chief and Surgery AO regarding the consult-tracking package.
Develops, establishes, and reevaluates Surgery specialty clinic provider clinic schedules and profiles.
Maintains consult tracking data via the Veterans Health Information Systems and Technology Architecture (VISTA) consult tracking package and makes recommendations to the Surgery Administrative Officer and Chief for addressing consult backlogs and wait times.
Responsible for interpreting established applicable policies, procedures and guidance, providing information on these programs and carrying out work to implement the Surgery program.
Identifies, tracks, eliminates and generally prevent the entry or continuance of erroneous information in the Surgery Program's system in regards to consults and patient wait times by informing the clinical personnel that action needs to be taken.
Establishes and manages clinic profiles for Surgery speciality clinics.
Functions as the administrative process and policy expert, advising medical and administrative staff relative to creating new clinic profiles or making changes to established profiles
Coordinates with the Medical Care Cost Recovery (MCCR) staff to determine if clinic services are billable.
Provides training and troubleshooting for clinical and administrative staff in VISTA Surgery Package, Computerized Patient Record System (CPRS) and associated supporting software.
Provides training for individual users on daily operational tasks and trains new users.
Trains service employees and facility employees in the use of Surgery and clinical record programs to ensure that data is entered correctly.
Training of both formal lectures and on-the-job sessions to those employees who will be entering, changing and extracting data.
Trains users in resolving minor processing and equipment problems.
Performs other assigned duties.
Work Schedule: Monday - Friday 7:45am - 4:30pm
Compressed/Flexible: Compressed tour to accommodate evening hours or weekend shifts may be required.
Telework: Not Available
Virtual: This is not a virtual position.
Position Description/PD#: Program Support Assistant/PD094050
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required
Travel Required
Not required
Supervisory status
No
Promotion Potential
7
Requirements
Conditions of Employment
Qualifications
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/16/2021.
Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.
Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.
You may qualify based on your experience as described below:
NOTE: SPECIALIZED EXPERIENCE MUST BE WELL DOCUMENTED AND DETAILED IN YOUR RESUME. FAILURE TO DO SO WILL DISQUALIFY YOU FROM FURTHER CONSIDERATION.
Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Create new clinical profiles, change established and manages clinic profiles, Manages the surgical service call schedules, Posts new schedules monthly, Orders Domain, passwords and Outlook accounts for new users, Reactivates existing accounts, Collects, compiles, analyzes data, Conducting studies, analyzing, and evaluating the needs of surgical service, Reviews data and performs limited studies, summarizes information, identifies trends, Provides training for individual users on daily operational tasks and trains new users.
You will be rated on the following Competencies for this position:
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
Physical Requirements: The work is mostly sedentary. The work requires some walking, standing, bending, lifting and carrying light items such as paper, books, and charts.
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/ .
Education
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/ . If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html .
Additional information
VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.
Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator.
The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified : applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/ .
Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
This job opportunity announcement may be used to fill additional vacancies.
Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.
For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.
If you are unable to apply online view the following link for information regarding an Alternate Application .
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview.Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.
Background checks and security clearance
Security clearance
Other
Drug test required
No
Position sensitivity and risk
Non-sensitive (NS)/Low Risk
Trust determination process
Suitability/Fitness
Required Documents
To apply for this position, you must provide a complete Application Package which includes:
The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.
SF-50, Notification of Personnel Action (if applicable for Time in Grade and/or Eligibility):
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
Summary
This position is located in the Department of Veterans Affairs (VA), Veterans Health Administration (VHA), Richmond VA Medical Center, Office of the Director, Surgery Service, Richmond, VA. The primary duties of the position involves operation of the Veterans Health Information Systems and Technology Architecture (VISTA) Surgery Package; core package; training and user support; and participation in implementation and testing of new systems and programs.
Learn more about this agency
Responsibilities
Conduct studies, analyze, and evaluating the needs of surgical service and assists in devising specific solutions to meet those needs.
Reviews data and performs limited studies, summarizes information, identifies trends and proposes and implements solutions.
Planning and conducting projects or studies to analyze, evaluate and provide recommendations to administrative issues.
Assists the Administrative Officer in researching and analyzing straightforward problems or surgical service issues.
Determines pertinent issues and collects relevant information from a variety of sources.
Reviews information and applies standard analytical techniques, and develops recommendations to improve surgical service.
Manages the surgical service call schedules assisting with all subspecialties and posts new schedules monthly and makes any necessary or routine changes as requested by the service chief or chief resident.
Gathers call schedule data from a variety of outside sources.
Acts as the liasion between employees and Clinical Applications/Ol&T to implement work orders and provide technical support.
Orders Domain and VISTNCPRS passwords and Outlook accounts for new users. Reactivates existing accounts that have been terminated or deactivated.
Gives computer and systems access to new attending and coordinates computer training classes and initial set up into the VHA system.
Assists new users with electronic forms and the timely completion of all new user requirements.
Provides technical assistance to all surgical service employees.
Collects, compiles, analyzes and presents data to the Surgery Chief and Surgery AO regarding the consult-tracking package.
Develops, establishes, and reevaluates Surgery specialty clinic provider clinic schedules and profiles.
Maintains consult tracking data via the Veterans Health Information Systems and Technology Architecture (VISTA) consult tracking package and makes recommendations to the Surgery Administrative Officer and Chief for addressing consult backlogs and wait times.
Responsible for interpreting established applicable policies, procedures and guidance, providing information on these programs and carrying out work to implement the Surgery program.
Identifies, tracks, eliminates and generally prevent the entry or continuance of erroneous information in the Surgery Program's system in regards to consults and patient wait times by informing the clinical personnel that action needs to be taken.
Establishes and manages clinic profiles for Surgery speciality clinics.
Functions as the administrative process and policy expert, advising medical and administrative staff relative to creating new clinic profiles or making changes to established profiles
Coordinates with the Medical Care Cost Recovery (MCCR) staff to determine if clinic services are billable.
Provides training and troubleshooting for clinical and administrative staff in VISTA Surgery Package, Computerized Patient Record System (CPRS) and associated supporting software.
Provides training for individual users on daily operational tasks and trains new users.
Trains service employees and facility employees in the use of Surgery and clinical record programs to ensure that data is entered correctly.
Training of both formal lectures and on-the-job sessions to those employees who will be entering, changing and extracting data.
Trains users in resolving minor processing and equipment problems.
Performs other assigned duties.
Work Schedule: Monday - Friday 7:45am - 4:30pm
Compressed/Flexible: Compressed tour to accommodate evening hours or weekend shifts may be required.
Telework: Not Available
Virtual: This is not a virtual position.
Position Description/PD#: Program Support Assistant/PD094050
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required
Travel Required
Not required
Supervisory status
No
Promotion Potential
7
Requirements
Conditions of Employment
- You must be a U.S. Citizen to apply for this job
- Designated and/or random drug testing may be required
- Selective Service Registration is required for males born after 12/31/1959
- You may be required to serve a probationary period
- Subject to background/security investigation
- Selected applicants will be required to complete an online onboarding process
Qualifications
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 03/16/2021.
Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.
Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.
You may qualify based on your experience as described below:
NOTE: SPECIALIZED EXPERIENCE MUST BE WELL DOCUMENTED AND DETAILED IN YOUR RESUME. FAILURE TO DO SO WILL DISQUALIFY YOU FROM FURTHER CONSIDERATION.
Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Create new clinical profiles, change established and manages clinic profiles, Manages the surgical service call schedules, Posts new schedules monthly, Orders Domain, passwords and Outlook accounts for new users, Reactivates existing accounts, Collects, compiles, analyzes data, Conducting studies, analyzing, and evaluating the needs of surgical service, Reviews data and performs limited studies, summarizes information, identifies trends, Provides training for individual users on daily operational tasks and trains new users.
You will be rated on the following Competencies for this position:
- Attention to Detail
- Computer Skills
- Customer Service
- Database Management Systems
- Project Management
- Teaching Others
Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
Physical Requirements: The work is mostly sedentary. The work requires some walking, standing, bending, lifting and carrying light items such as paper, books, and charts.
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/ .
Education
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/ . If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html .
Additional information
VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.
Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.
Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator.
The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified : applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/ .
Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.
It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.
This job opportunity announcement may be used to fill additional vacancies.
Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.
For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document.
If you are unable to apply online view the following link for information regarding an Alternate Application .
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.
Narrative responses are not required at this time. If you are referred for consideration, you may be asked to submit additional job related information, which may include, but not limited to; responses to the knowledge, skills and abilities; completion of a work sample, and/or contact for an interview.Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.
Background checks and security clearance
Security clearance
Other
Drug test required
No
Position sensitivity and risk
Non-sensitive (NS)/Low Risk
Trust determination process
Suitability/Fitness
Required Documents
To apply for this position, you must provide a complete Application Package which includes:
- Resume
The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.
- Cover Letter
- DD-214/ Statement of Service
- Disability Letter (Schedule A)
- Disability Letter (VA)
- PCS Orders
- Proof of Marriage Status
- Resume
- Separation Notice (RIF)
- SF-50/ Notification of Personnel Action
SF-50, Notification of Personnel Action (if applicable for Time in Grade and/or Eligibility):
- Most recent SF-50 if you are a current or former Federal employee
- An SF-50 showing your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade
- Award 50's do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade.
- Examples of appropriate SF-50's include:
- Within grade increases at the highest grade held; or
- Promotions with an effective date more than one year old; or
- SF-50's at the highest grade held with an effective date more than one year old.
If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .
Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
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