Content Manager (Nottingham)

Ascensus, Inc
Nottingham, MD
Feb 27, 2021
Mar 07, 2021
Full Time
Section 1: Position Summary The Content Manager is accountable for developing and implementing content strategies for client experience communications in Ascensus Retirement and FuturePlan lines of business. These communications to financial advisors, third-party administrators (TPAs), retirement plan sponsors, and retirement plan participants are essential to driving satisfaction, retention, and brand loyalty among these audiences. The Content Manager will be instrumental in telling the Ascensus story and advancing our mission of helping individuals save for the future. Section 2: Job Functions, Essential Duties, and Responsibilities Content Strategy Drive the content strategy and written creation of educational and operational communications, e-newsletters, video content, and web copy in line with all corporate brand expectations Develop and oversee clear, actionable, engaging communications that turn clients into loyal fans Oversee the ongoing maintenance of communications materials and web content Support technology efforts related to educational content and user experience Project Ownership Devote approximately 40-50% of time to writing polished, clear, and engaging copy and performing project management and oversight for select projects Participate in and adhere to quality control best practices related to proofreading, managing reviews, and securing approvals Brand Stewardship Adhere to brand standards and compliance procedures for material approvals, including the effective delivery, audit, and maintenance of programs and materials Protect, secure, and properly handle all confidential data held by Ascensus to ensure against unauthorized access, improper transmission, and/or unapproved disclosure of information that could result in harm to Ascensus or our clients Adhere to Our I-Client service philosophy and demonstrates our Core Values of People Matter, Quality First, Integrity Always in actions on a day-to-day basis showing support of our organizational culture. Primary Areas of Focus Lead content creation from ideation through execution Manage a small, high-performing team in a productive, creative, and collaborative environment Partner with strategic leaders, business stakeholders, and cross-functional teams to understand business opportunities, ensure alignment, and set content positioning Selectively act as the writer for key initiatives or to help keep projects moving Section 3: Leadership Skills Supervise, coach, and develop a team of content specialist(s) and content strategist(s) focused on customer experience communications Represent Marketing at key meetings to provide status updates, socialize marketing ideas, secure buy-in, and to make project decisions Create trust and partnership within and outside Marketing to manage content needs smartly and collaboratively Oversee the progression of key projects from conception to completion, providing editorial reviews, project management (if applicable), and approvals Section 4: Experience, Skills, Knowledge Requirements What you will need to succeed: A deep understanding of Ascensus Retirement and Future Plan lines of business Agility to seamlessly navigate between the strategic and the tactical, the creative and the operational A servant-leadership approach to developing and motivating talent An unwavering focus on delivering client experiences that delight from the smallest detail to the big picture Experience Minimum of 7 years of related experience; financial services experience strongly preferred Four-year college degree, marketing/communications or related field Experience working with MS Product Suite including PowerPoint; CRM and CMS experience a plus Proven ability to positively influence outcomes Proven experience managing, building, and motivating teams Skills Exceptional writing and editing skills, including a demonstrated ability to simplify complex concepts and make them clear, actionable, and meaningful Advanced communication and presentation skills creative, persuasive, and succinct Critical thinking skills and a bias for action; adept at prioritization, decision making and problem solving Superior organization and planning skills: set goals, then drive, monitor, and communicate progress Strong attention to detail related to material accuracy, consistency, brand standards, project planning, proofreading, and client experience Candidates will be required to provide a portfolio and complete a writing assessment We are proud to be an Equal Opportunity Employer Ascensus is a place to have a career, not just a job. As the largest US independent retirement and college savings services provider, we put our focus on people. Our culture is guided by sound principles, is committed to high standards, operates with transparency, and welcomes diversity. When you join our team, you get to go to work every day knowing that you help over 10 million Americans save for retirement and college. Ascensus provides equal employment opportunities to all associates and applicants for employment without regard to ancestry, race, color, religion, sex, (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, national origin, age, physical or mental disability, medical condition (including cancer and genetic characteristics), marital status, military or veteran status, genetic information, sexual orientation, criminal conviction record or any other protected category in accordance with applicable federal, state, or local laws ( Protected Status ).

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