Professional Services Engineering Lead

Washington, DC
Jun 29, 2021
Jul 20, 2021
Engineer, IT, QA Engineer
Full Time
Job Description

Arc XP ( ) is a cloud-based digital experience platform that helps enterprise companies, retail brands and media and entertainment organizations create and distribute content, drive digital commerce, and deliver powerful multichannel experiences. A division of The Washington Post, Arc XP has powered the digital transformation of customers across the globe, currently serving more than 1,500 sites in 25+ countries that reach more than 1.5 billion unique visitors monthly.

Built 100% on AWS, the Arc platform follows a microservice architecture. All of our software teams use dev ops to deliver and maintain products. Our processes are lightweight, which allows our teams to innovate quickly to bring new ideas to market. New features and products are deployed to our customer base every day.

We build software to meet the needs of The Post, while also making the same software available to customers in media and non-media industries around the world.

The Arc suite of products provides content-centered companies with the tools they need to author, manage and publish content to meet the everchanging demands of their digital consumers. Arc is quickly becoming the leader in publishing-focused software development.

The platform is operated by Arc as Software as a Service, and our Professional Services team offers both end-to-end project implementation and consulting to help clients implement on Arc.

We are currently looking for a hands on Engineering Lead to manage a small team of engineers, and lead the technical direction of project implementations on the Arc Professional Services team. The ideal candidate is a proactive problem solver that likes to improve on how we run
today but should be running tomorrow.

  • Manage a team of full stack software engineers that design, implement, instrument, test, deploy and support their own code.
  • Coach team members on a daily basis, set goals and conduct performance reviews.
  • Regularly contribute to the technical implementation with up to 50% of hands on development and architecture.
  • Be responsible for the overall success of complex technical projects in an Agile process.
  • Have a deep understanding of our products and lead the implementation of client solutions.
  • Have an understanding of client needs and design solutions for how to achieve them.
  • Assist teams to maintain a balanced delivery workload.
  • Partner with Product Owners to maintain a roadmap and project plan that meets the demands of our clients.
  • Turn the project roadmap into staffing needs and a hiring strategy.
  • Implement a technical strategy that ensures future success of your products and teams.
  • Build client relationships and interact with executive level stakeholders and technical experts.
  • Participate in an on-call rotation to help meet SLA's with our customers.
  • Ability to travel as needed. Typically up to 5%.

Minimum Qualifications
  • BA/BS in Computer Science or related technical field or equivalent practical experience.
  • 5+ years experience building highly-scalable customer facing applications.
  • Experience leading the implementation of technical products and mentoring junior and senior developers.
  • Proficiency in at least one programming language.
  • 3+ years experience developing in Python.
  • Experience with front-end technologies such as JavaScript and React.
  • Experience building applications in AWS.
  • Experience working within an agile development framework.
  • Experience in architecting solutions using microservices operating on public cloud providers.
  • Exceptional written and oral communication skills

Preferred Qualifications
  • Experience managing engineers.
  • Experience with data migration and systems integration projects.
  • Experience building web applications on AWS or another cloud platform.

The Post strives to provide its readers with high-quality, trustworthy news and information while constantly innovating. That mission is best served by a diverse, multi-generational workforce with varied life experiences and perspectives. All cultures and backgrounds are welcomed.

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