UX Strategist
- Employer
- Capital One
- Location
- McLean, Virginia
- Closing date
- Mar 29, 2021
View more
- Industry
- Financial Services and Banking
- Function
- Finance
- Hours
- Full Time
Job Details
UX Strategist
Capital One is the bank millions of customers choose to spend with, save with, and invest in. And behind every one of those customer relationships are thousands of associates working in concert to run the business. Some of those associates are also dedicated to inventing new ways of operating, so we can create even better experiences for our customers. That's where you come in.
Our Finance organization is accountable for knowing how every transaction, regulation, and investment impacts Capital One and our customers. Imagine being responsible for inventing systems that dramatically shift how our company's finance associates do their work; how quickly and accurately they see changes, answer questions, and make data-informed decisions to support our customers and our company.
What You'll Do:
As a UX Strategist on the Data Experience Design team, you will be working with UX designers, product managers, business analysts and technology developers to shape and define the future of data-intensive Finance technology. As someone who lives at the intersection of design and business while constantly anchoring on the needs of the customer you will represent a different way of working - human-centered and iterative - by collaborating with multidisciplinary teams to take on our toughest business challenges and define compelling solutions for Capital One Finance Associates.
What you'll be doing
- Apply service design methods, user research and facilitation techniques to uncover the current experience landscape for Finance associates
- Work closely with partners in Product, Tech and the Business to establish a target experience landscape and identify key areas of opportunity to advance incrementally toward a future state
- Collaborate with Data.xd product design leads to co-create how new product opportunities fit into and shape the future of the platform UX strategy
- Effectively and intelligently help in the iteration of designs by pinpointing key data points from testing, reviews, etc.
- Develop new product/feature concepts, frameworks, portfolio/product prioritization, roadmaps, etc that help drive strategic definition of the desired banking experience
- Translate insights and strategy into concept prototypes to communicate your vision through your artifacts.
- Provide design/UX direction for development, testing, and refinement of digital and service prototypes
- Use visual and tangible storytelling to share your discoveries, influence stakeholders and create energy around an idea or an initiative
What you'll bring:
- Empathy that will empower you to be a customer advocate in our product development processes
- A disposition of curiosity about data and the system architecture that supports it
- Confidence to both participate in and lead/co-lead workshops to facilitate co-creation, alignment, and understanding
- Ability to translate user needs and requirements into clear and compelling artifacts that create shared understanding and connection for and across the organization along with strong storytelling capabilities that weave key insights into a compelling narrative
- Ability to clearly communicate your research and recommendations to partners and influence the shape of the product using service blueprints, future state maps, user journeys, and more
- Excellent problem-solving and relationship management skills
You'd be a great addition if you:
- Enjoy collaborating with multi-disciplinary teams to develop a rich understanding of the human / business / technical perspectives of big meaty challenge
- Are comfortable navigating through ambiguous problem spaces in pursuit of clarity and concrete outcomes
- Use design to communicate complex concepts simply and always strive to make things tangible, whether they're conversations, frameworks, or ideas
- Stay on top of the latest technology trends and are up for the challenge of bringing new technologies to a conservative industry utilizing design thinking tools and methods
Basic Qualifications
- Bachelor's Degree or military experience
- At least 3 years of experience with human-centered design
- At least 2 years of experience in experience design
Preferred Qualifications
- Experience designing for data-intensive applications
- Experience designing in Figma and Invision
- Master's Degree in design or business
- At least 2 years of experience in design strategy or service design
- 5+ years of experience with a digital product & services company or consultancy
- 5+ years of experience in design strategy, UX design, communication design, or industrial design
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Company
We Don’t Only Think Big Things—At Capital One, We Do Big Things.
You’re dedicated to your career. You deserve professional satisfaction and personal fulfillment. You belong at Capital One.
Here, every day brings another chance to do impactful work that matters: helping millions of customers confidently manage their money, building stronger communities and delivering truly disruptive tech. You’ll give your all alongside some of the brightest, most resilient people in the industry—and in return, you’ll enjoy the growth opportunities, support, flexibility and benefits you need for an exhilarating life both on and off the job.
Be inspired. Be yourself. That’s #LifeAtCapitalOne.
Creating a Culture of Belonging
At Capital One, we value diversity, inclusion and belonging at our core. We’re building a place of belonging—where everyone can feel seen, heard, valued and free to be their authentic selves. We want to be a place of opportunity—where associates from all backgrounds innovate for our customers and communities, and build meaningful, fulfilling careers.
We endeavor to be a welcoming and inspiring place for all. We seek and embrace diversity. And we’re committed to having a diverse and inclusive workforce, focused on increasing the representation of underrepresented groups, strengthening our culture of inclusion and belonging and harnessing our scale to invest in our communities.
We’re focused on three core principles to advance diversity, inclusion and belonging across Capital One:
Create a culture of belonging where everyone can thrive and innovate
Attract and develop talent from all backgrounds and experiences
Ensure our systems and programs promote fairness and equity
Get a career with more at Capital One. Discover it for yourself today.
Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status.
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