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Field Service Technician III

Employer
Motorola Solutions
Location
Newington, VA
Closing date
Mar 2, 2021
If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.Company OverviewAt Motorola Solutions, we create technologies our customers refer to as their lifeline. Our technology platforms in communications, software, video and services help our customers work safely and more efficiently. Whether it's helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe. Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.Department OverviewAt Motorola Solutions, we help people be their best in the moments that matter. We help firefighters see around buildings and police officers see around street corners. Our work is very meaningful, impactful, and cutting edge and we invite you to explore it. We are the Best! Motorola Solutions is a world leader in the field of professional mobile communications systems with an impressive heritage of technological innovations and a global base of installed systems. The group's main business is the implementation and maintenance of mission critical digital mobile communication systems for a Federal Government agency. Our technicians are FCC and CET Certified/Licensed. The DSC is ISO 9001:2015 registered and FM/UL certified.Job DescriptionResponsibilities include optimization and support of complex communication systems.Provide technical support of specialized systems and product applications including advanced troubleshooting of software driven electronics, provisioning of communication system subscribers and infrastructure, performance optimization of RF and Broadband architecture including, but not limited to, legacy analog, advanced digital P25 and data infrastructure.A' Maintain, optimize, test, and document complex communications systems.A' Provide weekly reports of activities and accomplishments.A' Must have very strong knowledge of wired communications systems, such as local area networks (LAN) and wide area networks (WAN), must be proficient in computer network installation, configuration and maintenance systems to include cabling, routers, switches, firewallsA' and bridges. Must be capable of performing maintenance of server hardware/OS and software infrastructure and troubleshooting to resolve system/application related issues.Must have strong knowledge of RF systems, such as transmitters, receivers, and antenna networksMust have strong knowledge in standard telephony and dedicated data circuits, as well as knowledge of packet switching techniquesMust be highly computer literate with proficiency in MS Word, Excel, Outlook, and AccessMust have strong self-management skills and "people" skills to work closely with Motorola's customers and subcontractor (MSS) community, as well as Motorola Sales, Engineering, Project Management, and customer service teamsMust be self-motivated and self-managed to perform the required duties at a distance from direct supervisionMust be able to solve customer problems quickly during stressful situationsTotal familiarity with the latest technologies and troubleshooting techniques Must be a US citizen and able to obtain security clearance as required by government Duties may also include:Develop subscriber code-plugs that are customized to the customer's specific requirements.Remove, install, troubleshoot, repair, and/or modify LMR subscribers in a company-owned service center or at a customer site.Conduct training at the service center or at field locations.Create operation manuals/documents for procedures/specifications, prepare job tickets, material request, and trip reports.Perform preventative maintenance routines to ensure proper system operation with focus on trend analysis and documentation of resultsDevelop solutions to difficult technical problems encountered as part of system maintenance, upgrades or support issuesTeam with engineering, project management and sales personnel to effectively maintain, optimize and support advanced communication systems which meet or exceed customer expectationsSpecific Knowledge/Skills:2 year associate's in electronics or IT preferred6+ years field experience as a System technician.Experience with various RF interfaces, wired/wireless communications systems and networking equipmentUnique combinations of both strong multi-site RF communications system and IT, computer/networking skills are required.The ideal candidate must demonstrate high level systems expertise and have a minimum of 6 years of related experience with the following equipment:LMR Subscribers LMR A' Base StationsConsoles T1 CircuitsComputer IP Networks and ConfigurationExperience working with RF Infrastructure Technologies (Motorola SmartZone, Smartnet, Console Systems, ASTRO Conventional and Trunked equipment is preferred)The Candidate must have excellent skills in the use of various communications test equipment including:Communication System AnalyzersEthernet Link test setsT1 Test SetsTIMS (Transmission Impairment Measurement Set)Digital RF Power MeterIndividual must have a superior knowledge of one or more of the following; Conventional, SmartNet, Centracom and MCC Console systems, Secure Operations and ASTRO A7.x Digital systems and installation procedures.Must be capable of performing maintenance of server hardware/OS and software infrastructure and troubleshooting to resolve system/application related issues.Must have a FCC GROL License or CET Associate or higher certificate Ideally the individual should have at least one network certification:Network +CCNANRS1Related certificationMust have experience with one of the following: P25, LMR, Smartnet, SmartZone, RF infrastructure, ASTRO systems, radios and consoles.Applicant must be proficient with Microsoft Office products and LMR Radio Programming Software suite.Must have excellent customer communications skills and always present a professional image.Ability to work with little supervision.Must have a current, valid driver's license and no traffic violationsMust be willing to travel both CONUS and OCONUSU.S. Passport is desirable or be willing to obtain one. Must be a US citizen and able to obtain security clearance as required by government Basic RequirementsAssociates or Technical Certificate and 1+ years or 2+ years in IT, Networking, Field/System Technician, RF, or LMR.Travel RequirementsUnder 25%Relocation ProvidedNonePosition TypeExperiencedReferral Payment PlanYesEEO StatementMotorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran's status, or, any other protected characteristic.

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