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Bus Services Project Performance Analyst

Employer
Washington Metropolitan Area Transit Authority
Location
MD
Closing date
Mar 1, 2021

Job Details

Minimum Qualifications

Education
  • Bachelor's degree in Business administration, Business Planning, Transportation Analysis (or similar)
    • In lieu of a Bachelor's degree, a high school diploma or GED and four (4) years of substantive experience in qualitative and/or quantitative analysis in driving process improvements in various industry environments

Experience
  • Six (6) years of professional, related work experience in operational performance analysis and/or financial analysis and reporting.

Certification/Licensure
  • N/A

Preferred
  • N/A

Medical Group

Satisfactorily complete the medical examination for this position, if required. The incumbent must be able to perform the essential functions of this position either with or without reasonable accommodations.

Job Summary

The Bus Services Project Performance Analyst coordinates and assists with the collection, analysis, documentation, and dissemination of service, performance and financial data in cooperation with other Bus Services (BUSV) Subject Matter Experts. The incumbent provides support to the Project Manager, Bus Services. The primary responsibilities are to provide support in complex statistical analysis, performance measurement, contract service compliance, tracking and billing review for contracted bus operations and maintenance services.

Essential Functions
  • Collects, verifies and analyzes performance data, including operations statistics, compliance data and financial information, to determine established data quality and reliability. Develop solutions or alternative methods of collecting such data
  • Conducts analysis utilizing computer software, databases, statistical programs, and modeling packages. Breaks down problems into their various parts and analyzes the effect that different changes and circumstances would have on each of these parts.
  • Recommends solutions to bus service delivery operations and maintenance problems.
  • Verifies that reports and deliverables submitted by vendors comply with established compliance protocols. Validates the accuracy, integrity, and consistency of vendor- reported data. Develops coherent qualitative summaries. Reports adverse findings to manager promptly.
  • Supports management team with the production, analysis and distribution of accurate, and periodic service operations, compliance, performance, financial and billing reports. Applies working knowledge of data collection and analysis methods to prepare detailed reports and effectively summarize and distribute qualitative and quantitative analyses on selected performance measures, for a range of audiences including internal and external stakeholders.
  • Performs root cause analyses and collaborates with subject matter experts and managers, as necessary to analyze operations and compliance data for anomalies, trends and opportunities for improvement in a dynamic and fast-moving operation.
  • Develops, monitors, and coordinates a compliance and review system for contractors' operations reports and invoices, to include required internal and external periodic service, maintenance and financial reporting. Effectively monitors project and contractor compliance to identify compliance matters and bring to the attention of the project manager and other managers.
  • Develops, monitors, and coordinates project compliance for contractors' human resource, employee identification badge, and information technology tracking.
  • Analyzes data, current business processes, including standard operating procedures and work instructions to make recommendations for business process improvements.
  • Performs research, analysis, and reports on industry best practices. Collects data and develops analytical justifications, as needed, to support changes to existing policies and procedures that will contribute to effective and efficient service delivery.
  • Coordinates quality control objectives and activities with internal stakeholders to resolve service problems, maximizing service reliability, and minimizing cost.
  • Provides other administrative, compliance, financial, project management and analytical reports, as necessary, to support efficient operations and data driven management decisions.

The essential duties listed are not intended to limit specific duties and responsibilities of any particular position. Nor is it intended to limit in any way the right of managers and supervisors to assign, direct and control the work of employees under their supervision.

Evaluation Criteria

Consideration will be given to applicants whose resumes demonstrate the required education and experience. Applicants should include all relevant education and work experience.

Evaluation criteria may include one or more of the following:
  • Skills and/or behavioral assessment
  • Personal interview
  • Verification of education and experience (including certifications and licenses)
  • Criminal Background Check (a criminal conviction is not an automatic bar to employment)
  • Medical examination including a drug and alcohol screening (for safety sensitive positions)
  • Review of a current motor vehicle report

Closing

WMATA is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable federal law.

This posting is an announcement of a vacant position under recruitment. It is not intended to replace the official job description. Job descriptions are available upon confirmation of an interview.

Company

The Washington Metropolitan Area Transit Authority operates the second largest rail transit system and the fifth largest bus network in the United States. Safe, clean and reliable, "America's Transit System" transports more than a third of the federal government to work and millions of tourists to the landmarks in the Nation's Capital.

Metro has earned a worldwide reputation for security and architectural beauty. WMATA is clearly the employer of choice for over 10,000 area residents. The Authority was created in 1967 by an interstate compact to plan, develop, build, finance and operate a balanced regional transportation system in the National Capital area. Construction of the Metrorail system began in 1969. Four area bus systems were acquired in 1973. The first phase of Metrorail began operation in 1976. The final leg of the original 103-mile rail network was completed in early 2001. Metrorail now operates 83 stations. One line extension and three new stations are now under construction.

Metrorail and Metrobus serve a population of 3.4 million within a 1,500-square-mile area. The transit zone consists of the District of Columbia, the suburban Maryland counties of Montgomery and Prince George's and the Northern Virginia counties of Arlington, Fairfax and Loudoun and the cities of Alexandria, Fairfax and Falls Church. Overall, about 40 percent of the region's residents commute to work on Metro.

Metro and the federal government are partners in transportation. Half of the 83 Metrorail stations serve federal facilities and 36 percent of the local federal workforce uses Metro. We are committed to being an integral part of the Washington metropolitan area by ensuring the best in safe, reliable, cost-effective and responsive transit services, by promoting regional mobility and by contributing toward the social, economic and environmental well-being of our community. Employees are Metro.; We are committed to providing a working environment that fosters a high standard of performance, recognition for contributions and innovations, mutual respect and a healthy quality of life.

We are committed to developing ourselves through technology, training and education. We recognize our diversity as a source of strength that enables us to attain individual and Authority goals. In addition to competitive salaries, Metro employees enjoy a number of attractive benefits. These benefits include paid time off in the form of vacations, holidays and sick leave; medical, dental, life insurances as well as long term disability. Retirement is planned for through a defined contribution plan and a deferred compensation plan. Alternative work schedules, teleworking and free transportation on Metrorail and Metrobus make for an great benefits package for WMATA employees.Jump to our website to apply online for current openings and save the link for future vacancies as they occur.http://content.wmata.com/jobs/employment_opportunities.cfm

 

 

Company info
Website
Location
600 Fifth St. NW
Washington
DC
20001
US

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