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Workforce Manager

Employer
Sparks Group
Location
McLean, VA
Closing date
Mar 8, 2021

View more

Industry
Other
Function
Administrative, Other
Hours
Full Time

Job Details

Job Summary/Company: Sparks Group has partnered with a tech start up that is looking for a Workforce Manager to join their rapidly growing, multi-channel contact center (Member Support). This person will be responsible for forecasting staffing needs, create appropriate scheduling, and analyze data to improve hiring/workforce planning. The ideal candidate will have at least 2 years previous experience in a workforce management role from a contact center environment, experience managing others, and be knowledgeable in Kronos, Ultipro, and Tableau. *This position may require you to work onsite

Responsibilities:
  • Build and manage a team of analysts
  • Create short -term and long -term forecasts for a high volume contact center
  • Own scheduling and time management function using Ultipro/Kronos
  • Create staffing plans; analyze data to make improvements on hiring/workforce planning
  • Develop contingency plans based on fluctuating staff levels
  • Assist with other projects at required

Qualifications/Background Profile:
  • 2 + years experience in workforce management in a contact center environment (required)
  • Experience managing others
  • Knowledge of Ultipro, Kronos and/or other schedule related tools
  • Prior experience creating and analyzing staffing models
  • Strong analytical and problem-solving skills
  • Flexibility and adaptability as required in a fast growing, start up environment
  • Excellent communication skills and a demonstrated ability to effectively communicate with other staff members internally

Qualified candidates should send their resume AND call Sparks Group for additional details. Please note, resume must include a valid email address in order to be considered. We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!

Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.

Company

Bringing the Best People and the Best Companies Together Since 1970.

Sparks Group (formerly SPARKS, Sparks IT Solutions, and Sparks Personnel) is the Washington DC Area's leading temporary staffing and full-time recruiting services provider. Whether you are seeking your next opportunity or looking to add talent, Sparks Group is the ideal partner for you! Each of our four divisions (Sparks Office, Sparks Accounting & Finance, Sparks IT, and Sparks Creative) specializes in placing professionals in temporary/contract, temporary-to-full-time, and full-time roles across a diverse array of staffing categories, positions and levels including: office/administrative, customer service, human resources and talent acquisition, legal support, government and cleared personnel, mortgage/banking, accounting and finance, contracts and procurement, information technology and creative/marketing.

Sparks Group brings over four decades of experience placing professionals in challenging and rewarding positions at many of the area’s most prestigious organizations. Our primary focus is presenting opportunities that match each candidate’s skill-sets, experience levels, career objectives, and growth needs. Sparks Group has regularly ranked as one of the top US staffing and recruiting firms having been named to Inavero’s Best of Staffing Lists® for Client and Employee Satisfaction (2012-2017). Additionally, Sparks Group is proud to have been recently selected for other awards Staffing Industry Analysts’ 2017 Best Staffing Firms to Work For, Washington Business Journal Best Places to Work (2017), the Washington Post’s Top Workplaces® List (2017, 2014), Forbes® Best Professional Recruiting Firms (2017), and the National Capital Business Ethics Award.

Company info
Website
Telephone
3012792300
Location
700 King Farm Blvd.
Suite 100
Rockville
MD
20850-5736
US

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