Supervisory Medical Support Assistant

Baltimore, Maryland
Feb 27, 2021
Mar 05, 2021
Full Time


The Supervisory Medical Support Assistant (MSA) is responsible for the direct administrative supervision of Medical Support Assistants, and/or Advanced MSAs, and/or Lead MSAs within the Mental Health Clinical Care Department at the VA Maryland Health Care System (VAMHCS).

Learn more about this agency


Duties of the Supervisory Medical Support Assistant include and are not limited to:
~ Responsible for appropriate data collection concerning the veteran's electronic records thru VISTA, VSE, CPRS, and ICB.
~ Checking Veterans in as indicated, ensures ICB is current, checks Veterans out, schedules for providers, and contacts Veteran as indicated. Incumbent may be asked to provide in-person coverage when an MAS under their supervision is on leave and coverage is needed.
~ Provides technical support and assistance to all section functions. Employee is responsible for reviewing data submitted by subordinates to determine compliance with agency regulations and policies, and making appropriate data corrections prior to submission to management.
~ Liaison with the Medical Administration Service (MAS). Employee will ensure that all MSAs under their supervision are current with trainings required by MAS for their position, and that MSAs are knowledgeable and current with all guidance as provided by MAS.
~ Responsible for assisting with establishing and structuring clinic profiles in LEAF for all authorized users at the Baltimore facility.
~ Responsible for ensuring subordinates are well informed of management goals and directives. Ensures employees are informed of new procedures, instructions and techniques required in the functions of the section.
~ All other duties as assigned and outline in functional statement.

Work Schedule: 8;00am to 4:30pm, Monday - Friday. However, subject to change based on needs of the service.
Financial Disclosure Report: Not required

Travel Required

Occasional travel - You may be expected to travel for this position. Occasional day trips to and from our three different Medical Centers and/or our five Community Out-Based Centers

Supervisory status

Promotion Potential


Conditions of Employment

  • You must be a U.S. Citizen to apply for this job
  • Designated and/or random drug testing may be required
  • Selective Service Registration is required for males born after 12/31/1959
  • You may be required to serve a supervisory probationary period
  • Subject to a background/security investigation
  • Must be proficient in written and spoken English
  • Selected applicants will be required to complete an online onboarding process
  • Must be a current, permanent employees within the VA Maryland Health Care System (VAMHCS) to apply


Basic Requirements:
United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations: GS-8 Supervisory Medical Support Assistant
One year of experience equivalent to the GS-7 grade level leading or supervising MSAs or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting.

Candidates must demonstrate all of the KSAs below:
- Ability to provide the full range of administrative and supervisory duties [to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements.
- Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations.
- Ability to provide briefings, orientations, staff development, and training [in a patient support setting.
- Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs.
- Advanced knowledge of managing or leading patient support staff in a clinic. This includes independently utilizing reference sources, decision making, and empowering the team to collaborate and resolve problems within a complex systems environment.

References: VA Handbook 5005/117, Part II, Appendix G45, Medical Support Assistant Qualification Standard.

The full performance level of this vacancy is GS-8.

Physical Requirements: The work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking, standing, bending and carrying of light items like papers or books. No special physical demands are required to perform the work.

The work of the position is primarily sedentary, and performed in an office setting


IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: . If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: .

Additional information

This job opportunity announcement may be used to fill additional vacancies.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This position is in the Excepted Service and does not confer competitive status.

If you are unable to apply online view the following link for information regarding an Alternate Application .

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, résumé, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Background checks and security clearance

Security clearance

Drug test required

Position sensitivity and risk
Non-sensitive (NS)/Low Risk

Trust determination process

Required Documents

To apply for this position, you must provide a complete Application Package which includes:

  • Resume
  • SF-50/ Notification of Personnel Action

VA Form 10-2850c Application for Associated Health Occupations can be found at: .

The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), etc.

  • If applying for promotion you must include a copy of your most recent Performance Appraisal
  • Resume
  • SF-50/ Notification of Personnel Action

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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