Supervisory IT Specialist (Network)

Herndon, Virginia
Feb 27, 2021
Mar 07, 2021
Full Time


This position is located in the Smithsonian Institution (SI). The Smithsonian's information technology needs are led and provided by the Office of the Chief Information Officer (OCIO). OCIO's Office of Information Technology Operations (OITO) includes the Network Management Division which provides day-to-day operational support for the Smithsonian's data and voice communications, networks and services. This position leads the Division.

Learn more about this agency


As the Supervisory IT Specialist (Network), the incumbent would be responsible for the following duties:
  • Performs day-to-day operational management of SI's converged local and wide area network infrastructure, and performs SInet fault, configuration and performance management. Such work includes managing multiple carrier contracts for cellular service and provides support to staff acquiring and using Smithsonian issued mobile devices as well as managing video teleconferencing (VTC) solutions including cloud-based and end-point device.

  • Provides technical direction and leadership in the conceptual analysis, design, implementation, maintenance, and enhancement of SI-wide VoIP systems and data communications network and the architectural design of the supporting network infrastructure.

  • Develops project plans, operating plans, and supporting budgets; determines scope, methods, and resource requirements and schedules for IT infrastructure projects and supporting analyses required to implement new network technology and projects.
  • As a supervisor, assigns projects and task, prepares performance plans for subordinates, makes decisions, solves problems, and resolves grievances.

Travel Required

Occasional travel - Requires 25% or less travel

Supervisory status

Promotion Potential


Conditions of Employment

  • Pass Pre-employment Background Investigation
  • May need to complete a Probationary Period
  • Maintain a Bank Account for Direct Deposit/Electronic Transfer
  • Males born after 12/31/59 must be registered with Selective Service.

Qualification requirements must be met within 30 days of the job announcement closing date.

For information on qualification requirements, see Qualification Standards Handbook for General Schedule Positions viewable on the web at


Experience: You must have one year of full-time experience at the GS-14 grade level in the Federal Service or comparable pay band system related to the work of this position. This specialized experience is defined as experience serving as a senior information technology specialist on a team of information technology specialists that manages a Network in the information technology department of an organization with multiple physical locations both within and outside of the United States and with at least 3000 Network end-users

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Part-time and/or unpaid experience related to this position will be considered to determine the total number of years and months of experience. Be sure to note the number of paid or unpaid hours worked each week.

In addition to meeting the Specialized Experience for all positions individuals must have related experience demonstrating each of the four competencies listed below:
  • Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
  • Customer Service: Anticipates and meets the needs of both internal and external business partners and customers (any individuals who use or receive the services or products that your work unity produces including the general public, individuals who work in the agency, other agencies, or organizations outside the Government). Provides information or assistance. Delivers high-quality products and services; is committed to continuous improvement. Effectively manages customer relationships.
  • Oral Communication: Makes clear and convincing oral presentations to individuals and groups. Listens effectively; clarifies information, as needed. Speaks and writes in a clear, concise, organized, and convincing manner that is appropriate to the audience. Facilitates an open exchange of ideas to ensure all group input is considered. Handles technical, sensitive, or controversial topics with agility involving executives/managers as appropriate.
  • Problem Solving: Identifies and analyzes problems, weighs relevance and accuracy of information, generates and evaluates alternative solutions, and makes sound recommendations.

  • The employing agency is responsible for identifying the specific level of proficiency required for each competency at each grade level based on the requirements of the position being filled.

    In the Basic requirement questions section below you will have an opportunity to prepare narrative relating to your IT experience which demonstrates each of the four competencies (Attention to Detail, Customer Service, Oral Communication, and Problem Solving).


    Additional information

    Flexible Spending Accounts -
    Health Insurance -
    Leave -
    Life Insurance -
    Long Term Care Insurance -
    Retirement Program -

    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    Your application will be evaluated first for the basic qualifications described above. The applications that meet the basic qualifications will be evaluated further against the following criteria:
    • Mastery of the technological characteristics and capabilities of equipment and transmission media.
    • Mastery of the latest advanced concepts, theories, principles, practices and techniques of computer and voice and data communication engineering.
    • Mastery of advanced management principles, methods, practices, system analysis techniques, project planning and project management techniques, federal procurement policies and practices, and voice and data communication installation and test techniques in order to provide overall direction and control of projects and programs assigned to supporting organizations.
    • Knowledge to supervise staff in an Information Technology organization, gained through work experience.

    Important Note:

    Your resume and supporting documentation will be compared to your responses to the occupational questionnaire or other assessment tool for consistency. If a determination is made that you have rated yourself higher than is supported by your resume, you will be assigned a rating commensurate to your described experience. Your resume should provide detailed information regarding how your education and experience relate to this position, including the major duties and qualifications criteria listed.

    To preview questions please click here .

    Background checks and security clearance

    Security clearance

    Drug test required

    Position sensitivity and risk
    Non-sensitive (NS)/Low Risk

    Trust determination process

    Required Documents

    Your application package should include the following documents:
    • Your resume can be uploaded and attached to your application or created using the USA Jobs on-line resume builder. If you want to receive full credit for relevant experience your resume MUST contain the job title (including the occupational series and grade if it is Federal), duties, starting and ending dates (month and year), hours worked per week, and salary.

      USAJOBS has guidance on how to ensure that you submit a complete resume: If you have not written a Federal resume before, you may watch this Resume Writing Tutorial video on the USAJOBS YouTube channel , or read through a helpful Resume Writing FAQ article on the USAJOBS Help Site to learn what details you should, and should not, include in your resume. If any of the above information is not included in your resume we may not be able to fully credit you for your experience.
    • A copy of your most recent SF-50 which shows your position title, series, grade, step, salary, position occupied, and tenure to verify Time-in-Grade/competitive status. If you have previously held a higher grade and are applying based on that grade you must provide a copy of the SF-50 showing you held the higher grade and/or have promotion potential to the grade being advertised. Do NOT submit award SF-50s.
    • Unofficial school transcripts, if the position has an education requirement or if you are using education to qualify. If selected for the position, you must provide an official transcript before appointment.
    • Proof of U.S. accreditation for foreign study, if applicable.
    • Most current Performance Appraisal.

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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