Duties

Summary

WHAT IS THE WAGE & INVESTMENT (W&I) DIVISION? The Wage & Investment Division (W&I) serves about 122 million taxpayers who file upwards of 94 million returns each year. W&I provides high-quality taxpayer assistance, and enable taxpayers to transact and communicate electronically to file their returns and make payments.

See "Other Information" for Locations.

Learn more about this agency

Responsibilities

WHAT DOES A CLERK DO? There are many types of clerks located throughout the organization. Most of these clerks are involved in the processing, distributing, and managing of incoming and outgoing correspondence. The Mail and File Clerk, for example, performs a critical role in processing both incoming and outgoing mail. In fact, the Mail and File clerks process more than a million pieces of correspondence, including tax returns, each year. On the other hand, the General Clerk, whom experiences similar volumes, is responsible for processing, distributing and managing the correspondences, incoming and outgoing documents and files, once it is ready to be worked within the Business Division. All clerks perform critical roles in the Services ability to serve million of taxpayers each year.

As a GENERAL CLERK you will:

• Receive, record, sort, batch, associate, control, stage, collect, mail, extract and distribute incoming/outgoing work.
• Maintain, update, and purge suspense/closed files; examine and perfect documents; determine header data and number returns/documents; maintain supplies and prepares requisitions.
• Perform a variety of administrative tasks using an automated system which involves: assigning, maintaining, monitoring, or updating work status and inventory records; ordering research; acknowledging correspondence; maintaining, updating and initiating personnel records; administering recall/release of seasonal employees; and performing other support activity.
• Prepare and maintain regular production/inventory reports using established formats and sources of data applicable to the program, functional, or organizational reporting requirements.

WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov

Travel Required

Not required

Supervisory status
No

Promotion Potential
05

Requirements

Conditions of Employment

• Refer to Other Information.
• Click "Print Preview" to review the entire announcement before applying.
• Must be a U.S. Citizen or National
• IRS Employees with Career/Career Conditional Appointments

.

Qualifications

You must meet the following requirements by the closing date of this announcement.

You must meet the requirements described below:

GS-05 LEVEL: You must have one (1) year of specialized experience at the level of difficulty and responsibility equivalent to GS-04 grade level in the Federal service. To be qualifying, your experience must demonstrate progressively responsible experience in clerical, office, or other work that indicates ability to acquire the particular competencies needed to perform the duties of the position being filled. Examples of qualifying experience may include conducting basic research and applying information as necessary, interacting and communicating (orally and in writing) with customers, performing office duties;
OR
A Bachelor's degree or four (4) years of education above high school in any field of study from an accredited college or university.
OR
You may qualify by a combination of experience and education.

-The experience may have been gained in the public sector, private sector or Volunteer Service . One year of experience refers to full-time work; part-time work is considered on a prorated basis.
-To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

Education

This job does not have an education qualification requirement.

Additional information

Two (2) positions total are to be filled in the Wage & Investment (W&I) division, within Accounts Management Department 1(BALTIMORE). These positions will be located at 100 S. Charles, Baltimore, MD (MD0428) .

POSITION DESCRIPTION: 92941 (GS-05);
A PM/C SharePoint site is available for IRS Employees at: https://organization.ds.irsnet.gov/sites/HCOETS/PMC/SPDLibrary/SitePages/Home.aspx

CONDITIONS OF EMPLOYMENT:

• We may select from this announcement or any other source to fill one or more vacancies.
• This is a bargaining unit position.
• Alternative work schedule, staggered work hours or telework may be available.
• Must meet IRS telework eligibility requirements
• Tour of Duty: Monday - Friday 7:30 a.m. - 4:00 p.m.
  
• Specific Tours of Duty (TODs) will be announced after selection(s) are made.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a "not qualified" determination.

Rating: Your application will be evaluated on the CJEs of the position to be filled per the National Agreement Article 13. Your application will also be rated and ranked among others, based on your responses to the online questions, regarding your experience, education, training, performance appraisals and awards relevant to the duties of this position. IRS employees may obtain most recent awards listing at https://persinfo.web.irs.gov/
Your rating may be lowered, if your responses to the online questions are not supported by the education and/or experience described in your application.

Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview (telephonic and/or in person at the discretion of the Selecting Official in accordance with hiring polices). We will not reimburse costs related to the interview such as travel to and from the interview site.

If you are a displaced or surplus Treasury employee eligible for the Career Transition Assistance Plan (CTAP) , you must receive a score of 80 or better to be rated as well qualified to receive special selection priority.

To preview questions please click here .

Background checks and security clearance

Security clearance
Not Required

Drug test required
No

Required Documents

A complete application includes 1. A resume, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you will not be considered for this position (or may not receive the special consideration for which you may be eligible).

All applicants are required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) Please view Cover Letters Tips.

To receive full credit for relevant experience, please list the month/year and number of hours worked for experience listed on your resume. We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please view Resume Tips.

Career Transition Assistance Plan (CTAP) DOCUMENTATION If you are a displaced or surplus Treasury employee, click CTAP for eligibility and a detailed list of required documents. IRS CTAP eligibles can apply for jobs within and outside the commuting area.

IRS Reassignment Preference Program (RPP) You must meet the requirements in your RPP notice. Submit a copy of your RPP Notice along with a copy of your most recent annual performance appraisal. Your performance appraisal must have a fully successful or higher overall rating.

PERFORMANCE APPRAISAL/AWARDS Submit a copy of your most recent completed performance appraisal. If a revalidated appraisal is used for merit promotion, the supervisor must prepare a narrative for each critical job element that does not have a narrative describing the performance in the appraisal period covered by the rating. Note: If you are a manager or management official, your most recent annual performance appraisal must be used for the overall rating identified.


EDUCATION DOCUMENTATION If you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. If the position has specific education requirements and you are currently (or have previously been) in the Federal job series to be filled, there is no need to submit a transcript or equivalent at this time. Non-IRS employees may substitute an SF-50 showing you held the series.

An official transcript will be required if you are selected.
A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to Department of Education Accreditation page
If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.