Company Overview: At ADT, we've been in the business of helping save lives for more than 145 years. As the number one smart home security provider serving residential and business customers, our people are our most important asset. Headquartered in Boca Raton, FL and at more than 200 locations across North America, our employees help empower our customers to live more secure and confident lives. Join our team and help us protect what matters most. For more information, visit or follow us on Twitter, LinkedIn, Facebook and Instagram. Position Summary: The basic function of this position is to test, perform routine inspections, document deficiencies and service fire alarm systems, fire sprinkler systems as well as other fire safety product lines. Typically works under supervision of a more senior inspector or supervisor. Duties And Responsibilities: Conducts routine tests and inspections, documents deficiencies of fire alarm systems, fire safety systems, fire sprinkler systems and other fire safety product lines according to prescribed processes. Verifies proper operation; prepares accurate and timely documentation of work performed. Prepares inspection/ deficiency reports for submission to management Interfaces with service management to ensure that all work is scheduled/handled. Interfaces with customers to explain work performed and answers their questions. Resolves customer concerns as quickly and effectively as possible. Must ensure customer satisfaction and a positive customer experience. Maintains and organizes truck inventory (equipment/parts and tools) to ensure proper response to customers' needs. Must adhere to company safety policies and procedures. Must have a strong work ethic. Must be detail-oriented. Performs other duties, as assigned.