Director, Process Management- Debit Operations
- Employer
- Capital One
- Location
- Glen Allen, Virginia
- Closing date
- Mar 27, 2021
View more
- Industry
- Financial Services and Banking
- Function
- Finance
- Hours
- Full Time
Job Details
Director, Process Management- Debit Operations
The Role
As a Director of Process Management responsible for managing Capital One's Debit Operations Infrastructure, you will lead an organization and an assortment of vendors to deliver flawless transaction authorizations, card manufacturing and operations. You serve as the leader and subject matter expert in debit processing while collaborating with smart and passionate leaders to influence results that have a direct impact on the company's bottom line. You will monitor data trends to measure effectiveness and install necessary benchmarks or thresholds to ensure performance goals are achieved. You will educate and gain buy-in from key stakeholders concerning the utilization of processes to ensure appropriate execution each and every time.
Responsibilities of this role may include:
- Leading moderate to large size teams to drive complex process improvement initiatives
- Lead a complex network of vendors that are responsible for delivering business critical processes
- Designing, developing, and managing process initiatives in a complex dynamic environment, revising needs to meet changing requirements
- Partnering cross-functionally with clients to provide strategic and tactical thought partnership to effectively drive results
- Develop contract strategy, create and negotiate contracts and terms
- Network and build relationships with peer banks and industry constituencies
- P&L Ownership for $75M in expenses
- Building relationships and collaborating with key stakeholders to ensure delivery of commitments
- Serving as subject matter in Debit Processing, Card Manufacturing, Settlement and Exceptions Operations
We are seeking industry leading professionals who excel in a team environment and are experts in the transactions authorization ecosystem. This individual will have demonstrated that they can improve company processes in the past, resulting in saving time and resources for the company. This individual must be able to effectively communicate and influence partners across the company, across multiple levels of the organization and external executives. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. This individual must display strong leadership skills and be able to drive and motivate a team in delivering flawless execution.
Basic Qualifications:
- Bachelor's Degree or military experience
- At least 5 years of Process Management experience OR at least 5 years of Project Management experience
- At least 5 years of People Management experience
- At least 2 years of Debit or Credit Transaction Processing experience
Preferred Qualifications:
- Masters Degree in Industrial engineering, Process engineering, Process management, Systems engineering, Management, Business or Business Administration (MBA)
- Process or Project Management certification (i.e. Lean, Six Sigma, PMP), Business Management certification
- 7+ years of Process Management experience
- 7+ years of People Management experience
- 5+ years of of Debit or Credit Transaction Processing experience
- 2+ years Vendor Management experience
- Debit or Credit Processor Conversion experience
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Company
We Don’t Only Think Big Things—At Capital One, We Do Big Things.
You’re dedicated to your career. You deserve professional satisfaction and personal fulfillment. You belong at Capital One.
Here, every day brings another chance to do impactful work that matters: helping millions of customers confidently manage their money, building stronger communities and delivering truly disruptive tech. You’ll give your all alongside some of the brightest, most resilient people in the industry—and in return, you’ll enjoy the growth opportunities, support, flexibility and benefits you need for an exhilarating life both on and off the job.
Be inspired. Be yourself. That’s #LifeAtCapitalOne.
Creating a Culture of Belonging
At Capital One, we value diversity, inclusion and belonging at our core. We’re building a place of belonging—where everyone can feel seen, heard, valued and free to be their authentic selves. We want to be a place of opportunity—where associates from all backgrounds innovate for our customers and communities, and build meaningful, fulfilling careers.
We endeavor to be a welcoming and inspiring place for all. We seek and embrace diversity. And we’re committed to having a diverse and inclusive workforce, focused on increasing the representation of underrepresented groups, strengthening our culture of inclusion and belonging and harnessing our scale to invest in our communities.
We’re focused on three core principles to advance diversity, inclusion and belonging across Capital One:
Create a culture of belonging where everyone can thrive and innovate
Attract and develop talent from all backgrounds and experiences
Ensure our systems and programs promote fairness and equity
Get a career with more at Capital One. Discover it for yourself today.
Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status.
Get job alerts
Create a job alert and receive personalized job recommendations straight to your inbox.
Create alert