Manager, Process Management - Card Digital Transformation

Employer
Capital One
Location
Richmond, Virginia
Posted
Feb 23, 2021
Closes
Mar 25, 2021
Ref
R101647
Function
Finance
Hours
Full Time
West Creek 8 (12080), United States of America, Richmond, Virginia

Manager, Process Management - Card Digital Transformation

As a Manager of Process Management, you will lead a team of process managers and automation developers in delivering flawlessly executed processes that improve business efficiency, minimize risk and drive results. You will create and modify processes while collaborating with smart and passionate leaders to influence results that have a direct impact on the company's bottom line. You will monitor data trends to measure effectiveness and install necessary benchmarks or thresholds to ensure data integrity. You will educate and gain buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution each time.

We are seeking dedicated, disciplined, process professionals who excel in a team environment and are experts in process improvement. This individual will have demonstrated that they can improve company processes in the past, resulting in saving time and resources for the company. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. This individual must display strong leadership skills and be able to drive and motivate a team in delivering flawless execution of process improvement projects.

General Responsibilities:


  • Creating and validating processes


  • Designing and producing metrics used to measure efficiency and effectiveness


  • Driving process improvements aligned with desired customer outcomes


  • Analyzing, identifying, and correcting data issues with systems used or owned by a department


  • Providing subject matter expertise on processes when representing the department in projects and other meetings


  • Managing and leading a team of associates



Basic Qualifications:


  • Bachelor's Degree or military experience


  • At least 2 years of experience in Process management


  • At least 2 years of experience in Project management


  • At least 2 years of experience in People management


  • At least 2 years of experience in Relationship management



Preferred Qualifications:


  • Master's Degree in Business Management, Process Management, Project Management, Risk Management, Communications, Computer Science or Information Systems


  • Lean certification or Six Sigma certification


  • 5+ years of experience in Process management


  • 5+ years of experience in Project management


  • 5+ years of experience in People management


  • 5+ years of experience in Complex problem solving


  • 5+ years of experience in Relationship management



At this time, Capital One will not sponsor a new applicant for employment authorization for this position.