Equal Employment Opportunity Specialist

6 days left

Washington, D.C
Feb 23, 2021
Mar 03, 2021
Full Time


The incumbent of this position serves as an Equal Employment Opportunity (EEO) Specialist with responsibility for administering internal EEO programs within GAO, involving identifying and taking actions designed to eliminate institutional barriers to equal opportunity, investigating and resolving cases of alleged illegal discrimination, and similar work.

Learn more about this agency


  • Assesses and develops policies and procedures regarding management of formal and informal counseling.
  • Collaborates with the MD of O&I to examine programs and operations and develop strategic objectives that focus on partnering with GAO management to help improve institutional support for the GAO EEO mission.
  • Provides complaints related counseling services to GAO employees including initial intake, research, and resolution activities. Writes reports of counseling and outcome. Informs complainant of options and Updates associated reports and tracking systems.
  • Adheres to all complaint-related reporting requirements, customer service objectives, and regulatory time constraints associated with each phase of the process. Writes, reviews, and edits correspondence on all complaints and develops and maintains a system for monitoring the progress of complaints through final disposition.
  • Serves as a neutral third party to facilitate problem solving. Mediation can take place between a manager and a staff member, peers, or two or more individuals in a work group. Assists all participants in collaborating to create mutually satisfactory solutions that address the concerns raised by each party.
  • Assists in the review of new or proposed opportunity and inclusiveness policies, procedures and guidelines for impact on organizational practices. Provides input concerning identified problems and conflicts with current or acceptable policies and practices.
  • Gathers information and/or advises management in the application of principles, techniques and procedures related to special projects and activities. Serves as a liaison between the program assigned and all parties potentially affected. Works with staff members at all levels to accomplish project/program goals and objectives.
  • Works with management to develop EEO related policies, develops standard operating procedures, and advises on improvements to work processes and procedures.
  • Assists management on specific requests and recurring special programs by significantly contributing to program or project development, implementation, and evaluation.

Travel Required

Occasional travel - Infrequent travel

Supervisory status

Promotion Potential


Conditions of Employment

  • You must be a U.S. citizen or national
  • You may be required to submit a financial disclosure statement
  • You may be required to complete a one year probationary period
  • You must be suitable for federal employment
  • Registered for Selective Service, if applicable. (www.sss.gov)

You must meet all qualifications requirements before the announcement closes.


Applicants must have at least 1 year (52 weeks) of specialized experience at the GS-13, PT-II or equivalent grade level in the Federal Service which has equipped the applicant with the knowledge, skills and abilities to successfully perform the duties of the position. Specialized experience is defined as providing EEO pre-complaint counseling and writing counselors reports for a federal agency's EEO program and/or supervising a team of EEO counselors who perform these duties. Applicants must also have experience working with equal employment laws, principles, methods and practices as well as with government-wide special emphasis programs. All required experience must be within the last 5 years .

You must meet all qualifications requirements before the announcement closes.


There is no education requirement for this position.

Additional information

  • This position is excluded from the bargaining unit.
  • Travel and relocation expenses will not be paid for by the GAO.
  • Based on the staffing needs, additional selections may be made through this vacancy announcement.
  • Males born after 12/31/59 and at least 18 years of age must be registered with the Selective Service System. Visit http://www.sss.gov/.
  • Selectees will be required to complete questions contained on the Declaration for Federal Employment (OF-306) at the time a tentative job offer is made. If selected, at the time of appointment, selectees will be required to update the OF-306.
  • REASONABLE ACCOMMODATION: GAO provides reasonable accommodations to applicants and employees with disabilities. To request accommodation, please email ReasonableAccommodation@gao.gov.
  • The U.S. Government Accountability Office's policy is to provide equal employment opportunity for all regardless of race, religion, color, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, or gender identity.
  • The U.S. GAO is part of the Legislative Branch of the Federal government. As such, all positions are in the excepted service. Initial appointments, permanent or indefinite, to the GAO require completion of a one or two-year probationary period.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

If you meet the qualification requirements stated above, you will be further rated based on your responses to the vacancy questions. Please make sure that your responses to the vacancy questions are supported in your resume. Please follow all instructions carefully. If you provide incomplete answers, fail to provide a narrative response to any vacancy question(s) that requires further explanation, or if your response to a vacancy question is "see resume", your rating may be affected or you may be determined ineligible.

All applicants will be rated based on their responses to the assessment questions, in conjunction with the following Knowledge, Skills and Abilities (KSA's):
  • Thorough knowledge of project planning, particularly in the context of managing and assessing pre-complaint counseling and formal complaints of discrimination.
  • Detailed knowledge of and skill in employing the methods and techniques typical of an EEO counselor, including fact-finding, analysis, and resolution of complex problems that arise in pre-complaint counseling.
  • Outstanding written communication skills, including comprehensive counselors reports and email communication that is clear, comprehensive, tailored to the audience and free from spelling and grammatical errors.
  • Comprehensive and thorough knowledge of laws, regulations, Executive orders, court decisions, and issues related to the Federal equal employment opportunity program and skill to apply this knowledge to a variety of difficult and complex work assignments.
  • Skill in communicating effectively, orally and in writing, with managers and employees at all levels of the agency. By way of definition, oral communication may include methods used by employees with disabilities such as sign language interpretation, text-to-­speech or computer assisted real-time technology, and amplification devices.
  • Ability to establish and maintain effective relationships with and gain the confidence and cooperation of employees, supervisors, and managers to build consensus and resolve conflict at all levels on difficult issues.

To preview questions please click here .

Background checks and security clearance

Security clearance

Drug test required

Required Documents

You must provide a complete application package which includes:

- Resume: must be created using the USAJOBS resume builder and show relevant work experience.

- Veteran Hiring Authority Eligibles: VEOA, VRA, and 30% Disabled Veterans must submit adequate proof of active service in the Armed Forces including Member 4 copy of your DD-214, which indicates character of service. To claim 10-point veterans' preference, you must also submit an SF-15 and a letter from the Department of Veterans Affairs verifying the percentage of your disability and preference in hiring. To claim 5-Point veterans' preference, you must submit a Member 4 copy of the DD - 214 or if you are currently active duty: an official statement of service from your command.

- Current or former federal employees must submit their most recent Notification of Personnel Action (SF-50 or equivalent), showing tenure, type of service (competitive/excepted) and the highest grade held.

- If you are applying under the Schedule A hiring Authority for individuals with disabilities, you must submit proof disability.

Failure to submit any of the above mentioned required documents will result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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