Duties

Summary

This position is located in the Naval Support Activity, Regional Support Services Program, Morale Welfare and Recreation (MWR) Department. The purpose of this position is to perform a variety of duties necessary in support of the impound lot and auction programs.
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Responsibilities

The purpose of this position is to perform a variety of duties necessary in support of the impound lot and auction programs. Answers telephone responding to patron questions pertaining to policies, facility availability, hours of operation, eligibility requirements, and other similar non-technical inquiries. Responsible for contacting all owner/lien holders in a timely manner, documenting both personal and phone conversations in reference to the impounded vehicle. Maintains standardized forms and documents used at the Impound Lot for the processing of stored vehicles. Maintains an established file system in a timely and accurate manner. Initiates changes necessary to enhance data and document storage and retrieval. Prepares a variety of notices, memorandums, and policy statements as assigned. Operates a cashier register, collecting fees and providing correct change. At end of shift, completes the Daily Activity Report (DAR), verifying the amount of money collected and dropping the cashier bag into the drop safe. Checks vehicles in that have been towed to the Impound Lot, recording vehicle identification number, year, make, model, and condition of vehicle and assigning slot number. Initiates file for the towed vehicle. Releases vehicles from the impound lot to owner/lien holder, calculating towing and storage fees owed. Checks owner/lien holder identification, vehicle registration, collects fees owed and admits owner/lien holder into impound lot to retrieve vehicle. Assists in the auction of abandoned vehicles and serves as a member of the Privately Owned Vehicle (POV) Disposal board. Inventories and cleans vehicles prior to auction, prepares proper documentation for disposal of personal effects and for sale of vehicles. Serves as auction cashier. Performs general housekeeping to ensure interior spaces are in a clean, neat, and orderly state at all times. This includes sweeping and mopping floors, dusting, and cleaning of office spaces. Performs other related duties as assigned.

Travel Required

Not required

Supervisory status
No

Promotion Potential
04

Requirements

Conditions of Employment

• Must successfully pass the E-Verify employment verification check. Any discrepancies must be resolved as a condition of employment

Qualifications

Specialized experience must demonstrate the following:

Must be skilled in positive customer service techniques, tact and good jusdgement to deal with potentially hostile patrons. Must possess basic grammer and math skills to prepare a variety of records and reports, inventory accountability, compute charges, and make change accurately. Must be familiar with document filing and retrieval systems, and have the ability to accurately maintain filing systems. Must have the ability to perform recurring tasks without close supervision.

You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

As part of the application process, you must complete and submit an occupational questionnaire.

Please follow all instructions carefully. Errors or omissions may affect your rating and/or appointment eligibility.

Education

This position does not have a positive education requirement.

Additional information

Must possess and maintain a valid state driver's license, as travel between impound and auction lots to perform vehicle inspections and movement of vehicles is required.

Salary is dependent on experience and/or education.

Some positions have special requirements. Selectee may be required to complete a one (1) year probationary period. Participation in Direct Deposit/Electronic Fund Transfer within the first 30 days of employment is required. We utilize E-Verify to confirm selectee's eligibility to work in the United States. Salary is dependent on experience and/or education.

This announcement may be used to fill additional vacancies within 60 days of issuance of selection certificate. For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes.

Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Region Mid-Atlantic Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolerated, and use of or intoxication by illegal drugs will result in penalties up to and including removal from Federal Service.

The Department of the Navy (DON) is an Equal Employment Opportunity Employer. Applicants are assured of equal consideration regardless of race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. This agency provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodations should email their request to nsapplications@nhr-ma.com to ensure proper consideration is given. The decision on granting reasonable accommodation will be on a case-by-case basis.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

To begin the process, click on the "Apply" button to create an account or log in to your existing USAJOBS account. Applicant must complete the application process and submit any required documents by the closing date of this announcement.

Click the following link to preview the applicant questionnaire: Preview Applicant Questionnaire .

Background checks and security clearance

Security clearance
Other

Drug test required
No

Required Documents

The following documents are required at the time of application:

A résumé

OF-306 - Declaration for Federal Employment

If current Federal Employee, a copy of your most recent Personnel Action Report (PAR) or SF-50 and evaluation report is required.

If claiming Military Spouse Preference, a copy of sponsor's orders and marriage certificate is required.

If claiming Veteran's Preference, a legible copy of DD-214 (pg. 4) as well as any other supporting documentation (disability, proof of service, SF-15, etc.) is required.

If claiming Department of Defense (DOD) Non-appropriated Fund (NAF) Business Based Action (BBA) Priority consideration, submit a copy of the notice of separation

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.