Information Technology Specialist

Employer
USAJobs
Location
Washington, D.C
Posted
Feb 23, 2021
Closes
Feb 25, 2021
Function
Administrative
Hours
Full Time
Duties

Summary

This position is located in the Technical Control Branch, Operations Division, Office of Enterprise Network Management, Deputy CIO for Operations, Bureau of Information Resource Management (IRM/OPS/ENM/OPS/TC), in the U.S. Department of State (DOS). The position acts as a senior Information Technology Specialist in the TC Branch in providing technical control and management support for the continuous operation and rapid recovery of the Department's classified and unclassified IP networks.

Learn more about this agency

Responsibilities

  • Plans, analyzes, designs, develops, tests, ensures quality assurance, configures, installs, implements, integrates, maintains and manages DOS networked systems used for the transmission of information in voice, data and video formats.
  • Prepares standard operating procedures (SOPs) for the DOS networks, systems and operational activities, and develops recommendations.
  • Evaluates emerging enterprise network technologies for their potential selection and utilization in IRM and DOS networks and systems, and designs systems and software for application to Departmental global networks and systems.
  • Acts as a senior IT technical advisor and expert for DOS and U .S. Government (USG) agencies in ensuring support for the Departments IT customers in network environments.
  • Develops technical systems programs and processes needed to meet enterprise and active directory user IT requirements Develops wide array of strategies designed to maximize existing and emerging technologies that impact the critical customer base.
  • Establishes extensive technical records of prototype testing, product evaluation, system configuration and similar technical areas in accordance with specified network and systems processes and procedures.


Travel Required

25% or less - May be required.

Supervisory status
No

Promotion Potential
14

Requirements

Conditions of Employment

  • Incumbent will be subject to random drug testing.
  • U.S. Citizenship is required.
  • One year probationary period, unless excepted by regulation.
  • Must be able to obtain and maintain a Top Secret security clearance.


Qualifications

Applicants must meet all the required qualification requirements, including education, and any selective placement factors described below by the closing date of this announcement.

If you are qualifying based on education OR if there are mandatory education requirements listed below, you MUST submit a copy of your college transcript with your application.

NOTE: Applicants must meet time-in-grade and time after competitive appointment requirements, by the closing date of this announcement.

Time-In-Grade Requirements: Federal applicants must have served 52 weeks at the next lower grade to satisfy time-in-grade restrictions, per 5CFR 300, Subpart F.

Applicants applying for the GS-14 grade level must meet the following requirements: Have IT-related experience demonstrating EACH of the four competencies AND specialized experience listed below:
  • Attention to Detail - Leading others by setting the standards for the quality of work, even in the most difficult and/or high pressure circumstances; reviewing and editing work completed by others to ensure that the quality of work meets acceptable work standards.
  • Customer Service - Using expertise and experience to address complex problems, questions, or complaints; anticipating customer needs and modify a team's work activities, processes, and practices to meet these needs; collaborating outside of own team to organize planning sessions that elicit ideas for improving customer service and support.
  • Oral Communication - Clearly explaining and defending complex ideas, appropriately adapting to each audience's level of knowledge; using well-constructed, fact-based arguments to persuade stakeholders/officials to take action on suggestions for improvement.
  • Problem Solving - Providing precedent setting solutions to unique problems not previously encountered; helping team make decisions which are complicated by the number and nature of existing policy, guidelines, and organizational goals; identifying the root causes of problems; developing systemic solutions to address them and prevent them from reoccurring.

  • AND Have at least 1 full year of specialized experience equivalent to the GS-13 level in the Federal service which provided you with the particular knowledge, skills and abilities to perform the duties of the position.

    Qualifying specialized experience must demonstrate the following:

    Experience applying a wide range of Information Technology network management and techniques involving systems performance monitoring, management and oversight of network architecture.

    Experience developing and interpreting information technology policies, procedures and providing recommendations.

    NOTE: In order to qualify for this position, your experience MUST be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. There is no substitute of education for specialized experience for the GS-14 position.

    Education

    See the qualifications section of this vacancy announcement for education requirements, if applicable.

    Additional information

    For reasonable accommodation at the U.S. Department of State, please contact the Office of Accessibility and Accommodations at (202) 663-3474 or ReasonableAccommodations@state.gov .

    If eligible, applicants to this announcement may be referred to other positions in other Bureaus/Offices in the Department.

    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    Your qualifications will be evaluated on the following knowledge, skills, abilities (KSAs) and other characteristics that are relevant to the duties of this position and must be fully supported by information in your resume:
    • Knowledge of information technology specialty areas.
    • Ability to interpret and apply legislation, statutes, policies, and regulations governing information technology.
    • Ability to analyze technology hardware and software for solutions.
    • Ability to manage and complete long-term projects.
    • Ability to communicate effectively orally and in writing.

    Your resume serves as the basis for qualification determinations and must highlight your most relevant and significant work experience and education (if applicable) as it relates to this job opportunity. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Your resume should include the dates of all qualifying experience (from month/year to month/year) and the number of hours worked/volunteered per week. For assistance with creating a resume, please click here .

    Qualified candidates are assigned a score between 70 and 100. Agency Career Transition Assistance Program (CTAP) or Interagency Career Transition Assistance Program (ICTAP) candidates must be rated "Well Qualified" for the position and earn a score of at least 85 (when applicants are rated in a range of 70 to 100) to receive consideration for selection priority. If, after reviewing your resume and self-assessment questionnaire responses and a determination is made that you have inflated your qualifications and/or experience, a score will be manually determined that reflects your documented experience. This may result in a lower score, which may also eliminate you from consideration for this position.

    Applicants must meet all the qualification requirements and submit any required supporting documentation by the closing date of this job opportunity. Your application package must contain sufficient information to make a valid determination that you fully meet the basic/specialized experience requirements as stated in this job opportunity announcement for each grade level(s) for which you are applying. Applicants found to be among the top qualified candidates will be referred to the hiring official for further consideration and possible interview.

    To preview questions please click here .

    Background checks and security clearance

    Security clearance
    Top Secret

    Drug test required
    Yes

    Position sensitivity and risk
    Critical-Sensitive (CS)/High Risk

    Trust determination process
    National security

    Required Documents

    All required documents listed below, that are applicable to you, must be submitted to our automated system "Gateway to State" by 11:59 p.m. Eastern Time (ET) on the closing date of this announcement.

    1. Resume - your resume or any other written format you choose should contain the required information as specified in the "How You Will Be Evaluated" section. Insufficient information will result in an ineligible rating.

    2. A completed online job specific self-assessment questionnaire through the Department's automated system "Gateway to State".

    3. Transcripts - if applicable, see the Qualifications section of the announcement. If selected, an official/sealed college transcript(s) will be required to verify education prior to employment.

    4. If you are qualifying based on other criteria listed under the Qualification Section of this announcement, you must submit the required supporting documentation (certificates, certifications, etc.) with your application by the closing date.

    5. Current eligible DOS employees (per 3 FAM 2315) including non-competitive applicants must submit a SF-50 (Notification of Personnel Action) that shows the effective date, position title, series, grade, salary, tenure, position occupied, full promotion potential, AND submit a copy of your most recent completed annual performance appraisal that includes the final rating. If a performance appraisal does not exist, is incomplete or unavailable, a Form DS-1812 (Applicant Appraisal) or equivalent form from another agency signed by the current supervisor is acceptable. Mid-year progress reviews will not be accepted.

    6. CTAP eligibles must submit a copy of the appropriate documentation with their application. See link below:

    CTAP Considerations

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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