IT Specialist (CUSTSPT)

Washington, D.C
Feb 23, 2021
Mar 04, 2021
Full Time


PLEASE NOTE: Based on the current hiring restrictions, selectees may be subject to additional approvals prior to an offer being extended.
The position is in the Treasury Department, Bureau of The Fiscal Service (FS), Payment Management (PM), reporting to the Operations Support Branch (OSB) Program Manager at the Kansas City Financial Center. As an IT Specialist, provide customer support services including installation, configuration, troubleshooting, training, and assistance.

Learn more about this agency


As an IT Specialist (CUSTSPT), you will:
- The employee will be a subject matter expert (SME) with regards to Payment Management's applications core functionality. The employee also plays a role in establishing, maintaining and strengthening customer relationships across the PM customer base.

- Install, configure, troubleshoot, and maintain the application software for numerous federal program agencies (FPA's).

- Serve as a team member supporting the planning, testing, tracking, and implementation of payment format and application changes for more than 250 payment agencies including the primary benefit agencies, Social Security Administration (SSA), Veterans Administration (VA), Railroad Retirement Board (RRB), Office of Personnel Management (OPM), Internal Revenue Service (IRS), and a wide variety of Salary and Vendor agencies. Participate in requirement walkthroughs with the agencies, responds to file format and agency configuration questions, and support end-to-end testing in coordination with the agency and interfacing systems. Develop test plans and scripts, analyzes test results for accuracy, documents test results, enters change requests for identified problems, and reports test status.

- Coordinate and provide training in the use of the application software for the submission of payment schedules and summary certifications for 250 FPA's. Create and/or assist in the development of the content used in training seminars, the preparation of training materials and development of computer-based training.

- Work with FPA's on an individual basis as needed for training and installation of software.

- Assist with leadership for program support. The work includes project team leadership, planning coordinating among project members and documentation. The work involves the demonstration of technical expertise and communication skill working with representatives of the Fiscal Service and various technical and project specialists.

Travel Required

Occasional travel - minimal, perhaps 2-3 times per year

Supervisory status

Promotion Potential


Conditions of Employment

  • Must be U.S. Citizens or U.S. Nationals.
  • Please refer to "Conditions of Employment."
  • Click "Print Preview" to review the entire announcement before applying.

The experience may have been gained in either the public, private sector or volunteer service . One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your résumé.


You must meet the following requirements within 30 days after the closing date of this announcement.

Specialized experience: For the GS-13, you must have one year of specialized experience at a level of difficulty and responsibility at the GS-12 level in the Federal service or equivalent, which have equipped the candidate with the particular knowledge, skills, and abilities to successfully perform the duties of the position. Specialized experience for this position includes experience performing IT work that involves the planning and delivery of customer support services, including installation, configuration, troubleshooting, customer assistance, and/or training sufficient to serve as senior customer technical analyst in order to meet customer requirements, operations, and projects or to resolve problems.

Examples of such experience could include:
- Writing requirement documents for financial software applications such as Payment Automation Manager, Payment information Repository, Secure Payment System or an equivalent commercial application including use cases and file specifications; OR
- Consulting with business owners or stakeholders to identify, define and document business needs; OR
- Defining and documenting customer business functions and processes; OR
- Creating graphic models, wireframe diagrams, and/or storyboards to record a system's requirements.
In addition to meeting specialized experience, applicants must have IT-related proficiency in each of the four competencies listed below.
- Attention to Detail, such as developing test plans and analyzing the results.
- Customer Service, such as working with customers to assess their needs and assisting accordingly.
- Oral Communication, such as making recommendations regarding products and services to consider.
- Problem Solving, such as resolving customer issues to manage expectations.

In addition to the above requirements, you must meet the following time-in-grade requirement, if applicable:
For the GS-13, you must have been at the GS-12 level for 52 weeks.


Additional information

- Factors such as cost effectiveness, labor market conditions and difficulties in filling the position will be reviewed in determining if payment of relocation expenses is in the best interest of the Government.
- We may select from this announcement or any other source to fill one or more vacancies.
- This is a non-bargaining unit position.
- This position is a high risk public trust position.
- We offer opportunities for telework, to be determined by signed agreement.
- We offer opportunities for flexible work schedules.

- A one year probationary period may be required.
- Public Trust - Background Investigation will be required.
- Must successfully complete a background investigation. Periodic reinvestigation is required no later than five years after selection and at least every succeeding five years.
- Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency.
- Obtain and use a Government-issued charge card for business-related travel.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application includes your résumé, responses to the online questions, and required supporting documents. Please be sure that your résumé includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your résumé may result in a "not qualified" determination.

Rating: Your application will be evaluated in the following areas: Communication, Technical, Customer Service. Your application will be rated and ranked among others, based on your responses to the online questions, regarding your experience, education, training, performance appraisals and awards relevant to the duties of this position. Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.

Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration.

If you are a displaced or surplus Treasury Federal employee (eligible for the Career Transition Assistance Plan (CTAP) ) you must receive a score of 90 or better to be rated as "well qualified" to receive special selection priority.

To preview questions please click here .

Background checks and security clearance

Security clearance
Not Required

Drug test required

Required Documents

A complete application includes 1. A résumé, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible).

All applicants are required to submit a résumé either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) To receive full credit for relevant experience, please list the month/date/year and number of hours worked for experience listed on your résumé. We suggest that you preview the online questions, as you may need to customize your résumé to ensure that it supports your responses to these questions. Please view résumé tips .

CURRENT FEDERAL EMPLOYEES -- Documentation Relating to Your Federal Employment:
- Submit a copy of your SF-50, Notification of Personnel Action, which shows your current (or most recent) grade and competitive service status. (The "position occupied" block on the SF-50 should show a "1" and your "tenure" block should show a "1" or "2".)
- If you are currently on a Veterans Recruitment Appointment (VRA) or Disability appointment, submit a copy of an SF-50 showing that.
- Indicate on your application the highest permanent grade you have held; if this grade is different from your current grade, submit a copy of an additional SF-50 showing this grade.

CAREER TRANSITION ASSISTANCE PLAN (CTAP) DOCUMENTATION: If you are a displaced or surplus Treasury Federal employee, click CTAP for eligibility and a detailed list of required documents.

Recommended Documents:
In addition, we recommend that you submit copies of the following:
Current Performance Appraisal

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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