Nurse Practitioner-Operations Manager

Salem, Virginia
Feb 23, 2021
Mar 04, 2021
Full Time


The Referral Coordinator Initiative (RCI) Operations Manager is aligned under the Group Practice Manager (GPM) with a dotted line to the Chief of Staff (COS). The Referral Coordinator Operations Manager provides direct supervisory authority and responsibility for the management, guidance, and coordination of all operational elements for the following RCT team members: Nursing, Advanced Practice Practitioners, and Medical Support Staff.
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The Referral Coordination Operations Manager practices independently, exercising initiative and independent judgment in day-to-day activities. Supervision/consultation is of an administrative and professional nature; with the GPM or COS, providing guidelines as to the general policy and direction for the incumbent's position. In unusual and/or complex administrative and clinical problems, the incumbent initiates consultation with the Chief of Staff, or designee as well as other appropriate clinical leaders, or Executive Leadership Team Members. This position will maintain, enhance, and troubleshoot the Referral Coordination Team (RCT) operations while providing tactical support to all RCT members, both clinically, administratively, and analytical. As a leader, the Referral Coordination Operations Manager will provide feedback on overall operations and identify new opportunities and implement new processes while ensuring RCT is meeting timely medical needs of the Veteran.

In addition, the registered nurse is accountable and responsible for possessing the knowledge and skills to communicate and interact appropriately and courteously with all internal and external customers, maintain confidentiality of electronic, written, and/or verbal patient/employee information, demonstrate working practices that include to safe use and operation of equipment. The Referral Coordination Operations Manager also conforms with all medical center and service/service line safety policies, procedures, and protocols to avoid injury and/or illness to self and others and may have other duties as assigned and deemed necessary to meet the needs of the Medical Center.

PRACTICE: Provides leadership in the application of the nursing process to patient care, organizational processes and/or systems, Improving care outcomes at the program or service level.
a. Manages and supervises the Referral Coordination Initiative.
b. Conducts effective meetings, accepts responsibility for starting meeting
promptly, maintains direction and follow through with the plan action.
c. Ensure relevant information is communicated across primary care and specialty services, with an aim to provide Veterans with appropriate and timely care options.
d. Assumes management responsibilities for the Referral Coordination Team in collaboration with program peers, facility, and VISN leadership.
e. Provide feedback on overall operations and ways to improve existing processes and new implementations moving forward.
f. Takes appropriate disciplinary actions when employees do not adhere to designated work practices.
g. Interprets and assures compliance of policies and procedures with Veterans Health Administration (VHA) Directives and Handbooks, Office of the Inspector General (OIG) requirements, and other accrediting bodies as applicable.
h. Participates in the coordination of Medical Center activities and preparations for the Joint Commission, OIG, VISN 6 Continuous Survey Readiness, and other external reviews.

ETHICS: Provides leadership in identifying and addressing ethical issues that impact clients and staff, in or beyond the organization and the local health care community.
a. Practices in a non-judgmental, non-discriminatory manner and is sensitive to diversity.
b. Serves as a resource for patients and staff in addressing ethical issues.
c. Maintains confidentiality of all documents, patient reviews, and external reviews.
d. Identify those persons or practices that may cause actual or potential harm to the patients.

RESOURCE UTILIZATION: Manages program resources to facilitate safe, effective and efficient care.
a. Analyzes data and reports information to the appropriate committee /workgroup/service to identify the need for change in areas that may include the need to maximize effective resource utilization, minimize risk, and ensure effectiveness of clinical quality improvement.
b. Leads participants in performance improvement activities as identified to enhance appropriate utilization of resources.
c. Maintains sound fiscal management and establishes priorities for distributing resources based on program needs.
d. Identify possible barriers to care with the Veteran, family and clinical care team to provide a team-based plan of care.
e. Ensure the RCT is meeting the timely medical needs of the Veterans served at the Salem Healthcare System.
f. Assists in writing and updating position descriptions, functional statements, performance standards or clinical privileges for Nursing.

a. Implements an educational plan to meet changing programs or service needs for self and others. Maintains knowledge of current techniques, trends and professional issues.
b. Maintains professional knowledge and skills based on current VHA Referral Coordination Initiative Implementation Guidebook.

Work Schedule: Monday thru Friday, 7:45am to 4:30pm EST
Financial Disclosure Report: Not required

Travel Required

Not required

Supervisory status

Promotion Potential


Conditions of Employment

  • You must be a U.S. Citizen to apply for this job
  • Designated and/or random drug testing required
  • Selective Service Registration is required for males born after 12/31/1959
  • You may be required to serve a probationary period
  • Subject to a background/security investigation
  • Must be proficient in written and spoken English
  • Selected applicants will be required to complete an online onboarding process
  • Must pass pre-employment physical examination


Basic Required Qualifications (Per Handbook 5005) in spoken and written English as required by 38 USC 7402(d), 7407(d). Preferred Qualifications
  • Minimum of at least two years of successful practice as a Nurse Practitioner providing medical care to patients
  • Demonstrated ability to work effectively with other disciplines
  • Demonstrated excellence in written/verbal communication and time management
  • Demonstrated ability to use computer systems in support of patient care delivery
  • At least two-years' experience with Ambulatory Care or Internal Medicine
Preferred Level of Education Nurse Practitioner
MSN with Adult, Family or Primary NP or DNP
++++++++++++++++++++++++++++++++++++ Preferred Certification(s) BLS
Grade Determinations: The following criteria must be met in determining the grade assignment of candidates, and if appropriate, the level within a grade:
· Nurse I Level I - An Associate Degree (ADN) or Diploma in Nursing, with no additional nursing practice/experience required.
· Nurse I Level II - An ADN or Diploma in Nursing and approximately 1 year of nursing practice/experience; OR an ADN or Diploma in Nursing and a bachelor's degree in a related field with no additional nursing practice/experience; OR a Bachelor's of Science in Nursing (BSN) with no additional nursing practice/experience.
· Nurse I Level III - An ADN or Diploma in Nursing and approximately 2-3 years of nursing practice/experience; OR an ADN or Diploma in Nursing and a Bachelor's degree in a related field and approximately 1-2 years of nursing practice/experience; OR a BSN with approximately 1-2 years of nursing practice/experience; OR a Master's degree in nursing (MSN) or related field with a BSN and no additional nursing practice/experience.
· Nurse II - A BSN with approximately 2-3 years of nursing practice/experience; OR ADN or Diploma in Nursing and a Bachelor's degree in a related field and approximately 2-3 year's of nursing practice/experience; OR a Master's degree in nursing or related field with a BSN and approximately 1-2 year's of nursing practice/experience; OR a Doctoral degree in nursing or meets basic requirements for appointment and has doctoral degree in a related field with no additional nursing practice/experience required.
· Nurse III - Master's degree in nursing or related field with BSN and approximately 2-3 year's of nursing practice/experience; OR a Doctoral degree and approximately 2-3 year's of nursing practice/experience.

Reference: VA Regulations, specifically VA Handbook 5005, Part II, Appendix G-6 Nurse Qualification Standard. This can be found in the local Human Resources Office.

Physical Requirements: The position requires visual acuity, keen hearing, clear distinctive speech, and manual dexterity. This position requires potentially long periods of continued walking, standing, stooping, sitting, bending, pulling, and pushing. Transferring Veterans and objects may be required. May be required to don protective equipment in isolation situations or operative/invasive procedures. Responsible for the reprocessing of reusable medical equipment, according to the medical center policies. Required to use available safe patient handling lifting devices in all clinical areas. May also be exposed to Veterans who are combative, secondary to delirium, dementia, or psychiatric disorders.


IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: . If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: .

Additional information

Annual leave shall accrue for full-time Nurses, and Nurse Anesthetists at the rate of 8 hours for each full biweekly pay period.

This job opportunity announcement may be used to fill additional vacancies.

It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment.

This position is in the Excepted Service and does not confer competitive status.

VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.

Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

If you are unable to apply online view the following link for information regarding an Alternate Application .

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, résumé, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment.

NOTE: Candidate's education and length of nursing practice (experience) will be considered by a Nurse Professional Standards Board in determining the grade and salary of the applicant selected. The recommended salary may be at any point in the range listed for this vacancy.

Experience as an RN will be evaluated to determine if the experience is of an acceptable level of quality with regard to the following four dimensions of nursing: Practice, Professional Development, Collaboration and Scientific Inquiry. Each dimension of practice has criteria that demonstrate essential core competencies for VHA Nursing Personnel.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Background checks and security clearance

Security clearance
Not Required

Drug test required

Position sensitivity and risk
Non-sensitive (NS)/Low Risk

Trust determination process
Credentialing , Suitability/Fitness

Required Documents

To apply for this position, you must provide a complete Application Package which includes:

  • VA Form 10-2850a
  • Resume

VA Form 10-2850a - Application for Nurses and Nurse Anesthetists can be found at: .

The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal employees), etc.
  • Cover Letter
  • DD-214/ Statement of Service
  • Disability Letter (VA)
  • VA Form 10-2850a
  • Resume
  • SF-50/ Notification of Personnel Action
  • Transcript

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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