Tailored Desktop Support Technician

Springfield, VA
Feb 21, 2021
Feb 24, 2021
Full Time
Description Job Description: The Leidos Intelligence Group currently has an opening for Desktop/Support Technician to work in our Springfield, Virginia location. This is an exciting opportunity to use your technical skills helping the Information Technology Enterprise Managed Services (ITEMS) User Facing Services (UFS) mission at the National Geospatial-Intelligence Agency (NGA). In this mission, we provide NGA with a bridge to the future, strengthening critical ISP services to mission users, harnessing the capacity of current and emerging Intelligence Community Information Technology Enterprise (IC ITE) services, and delivering the Power of GEOINT into the hands of users supporting critical time-sensitive missions. Our team operates and sustains UFS for NGA, provide continuous improvement in the effectiveness and efficiency of UFS, implement special orders to rapidly support mission needs without disrupting daily operations and posture NGA to transition to future IC DTE service offerings. Primary Responsibilities: Provide PC, telephone, voice and video conference support. Quickly respond to customer issues regarding application/hardware related issues, and resolve on the spot problems. Installing PC operating systems via scripted install packages Installing application software on PCs via scripted install packages Providing basic user support for the software; PC, telephone and video troubleshooting when operation errors occur Providing limited support related to microcomputer networks and providing user training in basic hardware and software functions. Performs all administration involved with PC (desktop/notebooks) distribution Performing inventory on software and computer stock and making request for order or ordering new equipment Performs service center technology support which may include duties such as installing an IP phone, installing COTS - GOTS software using scripts and install packages, service center technology trouble shooting when operation errors occur Working closely with other members of Service Operations team, Service Design and Service Transition personnel and other IT technical and applications staff. Supporting network and locally attached printers Use of the Support Center ticket database to track, update and close tickets. Creating and maintaining documentation to help train employees in resolving day-to-day issues and knowledge transfer. Identify and execute process improvements and other enhancements that improve operational efficiency. Basic Qualifications: Security+ Must currently possess a TS/SCI with ability to obtain Poly to be considered Education/Minimum Years Experience: Requires high school diploma or equivalent and 2 - 4 years of prior relevant experience. Experience in lieu of degree. External Referral Bonus: Eligible Potential for Telework: No Clearance Level Required: Top Secret/SCI Travel: No Scheduled Weekly Hours: 40 Shift: Day Requisition Category: Professional Job Family: Systems Administration Pay Range: Leidos is a Fortune 500 (R) information technology, engineering, and science solutions and services leader working to solve the world's toughest challenges in the defense, intelligence, homeland security, civil, and health markets. The company's 38,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020. For more information, visit www.Leidos.com . Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available here . Leidos will never ask you to provide payment-related information at any part of the employment application process. And Leidos will communicate with you only through emails that are sent from a Leidos.com email address. If you receive an email purporting to be from Leidos that asks for payment-related information or any other personal information, please report the email to spam.leidos@leidos.com . All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

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