With direct supervision, the Key position's role is to support the front-of-house team members and management team, within a single restaurant, through maintenance of restaurant standards, customer and team member relations, internal communication and strive to achieve overall quality and consistency on a daily basis. This role should be a leader with a "whatever it takes" attitude in helping the restaurant management team, team members and customers. POSITION DETAILS Maintain high employment quality standards consistent with Bloomin' Brands policies Performing assigned pre-opening quality checks (kitchen and bar line checks, interior and exterior maintenance) Review staffing and station assignments Preparing for and conducting pre-shift meeting Ensuring the restaurant is completely ready for service 15 minutes prior to opening Supporting and coaching the front-of-house staff in customer service Ability to balance the needs of the front- and back-of-house team members for smoother operations Performing table checks, and handling routine customer problems (re-cooks, comps, etc) Completing server check-outs and tip reporting Accurately collecting, tracking recording and distributing tip outs Completing all end of shift paperwork Preparing restaurant to be closed at the end of operations and securing the premises Participate in special events, marketing, purchasing, training, quality control and financial control activities MINIMUM REQUIREMENTS Certified in any front-of-house functions Passing grade in Assessment testing Legal authorization to work in the United States PREFERRED REQUIREMENTS Previous experience in the restaurant industry Training and proficient in all areas of the front-of-house functions like Hostess, Bus, Server, Bartender, Head Waiter, Trainer and Take-Away Held positions of leadership previously Bloomin' Brands is an equal opportunity employer. M/F/D/V are encouraged to apply