Service Desk Lead with Security Clearance

ISC Consulting Group
Frederick, MD
Feb 22, 2021
Feb 24, 2021
Full Time
* 05-Sep-2020 to Until Filled (MST) * Ft. Detrick * Frederick, MD, USA * Full Time ISC Consulting Group hires exceptional, professional adults to perform a wide variety of important functions that contribute to the success of our company and the successful completion of our Client's mission. It is ISC's intent to provide our exceptional employees the freedom they require to balance the responsibilities of both their work and home lives. In addition to a competitive salary and excellent benefits, we also provide our team members with a personalized leave policy! Email Me Similar Jobs Email Me This Job About ISC Consulting Group ISC is a Veteran AffairsCertified Service-Disabled Veteran-Owned Small Business (SDVOSB) headquartered in Sierra Vista, Arizona. Our mission is to enable superior decision making through information dominance.ISC provides advanced education, analytic and technical solutions within strategic DOD and commercial markets.We leveragethe best minds and technologies to make a measurable difference We specialize in delivering mission-critical services within the Intelligence Community and the US Military, as well as the Federal Government and key commercial clients. ISC's core competencies include C5-ISR, IT Management Operations & Cyber Security, Instructional Solutions, Test & Evaluation Management Operation Services, and Big Data Business Intelligence and Data Analytics. At ISC, our primary commitment is to provide client-driven excellence. This is only possible because of our most important asset, our people. We are recognized by our team members as the best place to work and develop a career, serving our clients with pride and professionalism. Our corporate culture reiterates the importance of "Mission first, people always." Contract Overview PEO EIS develops, acquires, and deploys tactical and non-tactical information technology systems and communications products and services. The organization is a center of excellence for systems acquisition, development, and integration of IT products and services. The purpose of this contract is to obtain various functional support services to augment the efforts of the existing workforce and enable the organization to keep pace with the rapid pace of customer acquisition requirements. Position General Responsibilities * Configure, test and field workstations and servers based on Army/DISA organizational requirements. * Ensure the optimization of the functionality of the network and systems, and diagnose and recover failed systems. * Identify and anticipate server and workstation performance, availability, and capacity or configuration problems. Initiates corrective action or preventive actions as required to restore failed server(s) system(s). * Responsible for developing innovative approaches to satisfy user requirements. Establish customer alliances, anticipate and fulfill user needs, and translate needs to projects. * Interact independently and proactively with customers to identify and define complex/difficult problems and develop and implement strategies or techniques for resolving them. * Monitor the ongoing operation of the servers / workstations to identify and correct problem areas and provide utilization reports as needed. Position Qualifications * BA in related field, 6 additional years of experience w/o degree will be accepted. * Four (4) years of progressive experience providing mid-level Information Technology support to perform help desk / desktop support duties in multiple Microsoft workstation environments with differing configurations based on the requirements of the user and /or customer. Contractor personnel performing under this position shall configure, test and field workstations and servers based on Army/DISA organizational requirements. * Microsoft Certified Solutions Associate (MCSA) Actual certification dependent upon active Windows certification programs, as Microsoft is currently restructuring their certification programs * Information Technology Infrastructure Library (ITIL) * TS/SCI Clearance ISC Consulting Group is an Equal Opportunity/Affirmative Action/VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. ISC Consulting Group gives preference to Internal Candidates. If no internal candidate meets our qualifications, external candidates will be given consideration.