Jr. Customer Liaison Systems Engineer - Space Programs
Job Description We are seeking a Customer Liaison Systems Engineer to join our team in Greenbelt, MD and provide our NASA customer with Mission Commitment Engineering (MCE) support. As the prime contractor on the SENSE Contract, Peraton is responsible for the Operations, Maintenance, Sustainment and Systems engineering of satellite communication systems for NASA. The MCEs support the Network Integration Management Office (NIMO) and act as the contractor liaison between assigned mission customers (Launch Vehicle and Robotics) and the NASA Networks (Space Network and Near Earth Network). Working closely with the NIMO counterpart (ie Network Integration Manager), the MCE will gather and resolve communications requirements for the Networks and facilitate their successful integration into the Networks. * Document relevant Network integration services, requirements, concept of operations, and test plans for each mission customer in a suite of NASA documents known as the NIMO documentation set. * Coordinate and conduct integration testing, and oversee Network reviews to solidify Network requirements and demonstrate Network readiness. * Act as the SENSE Point of Contact for their assigned missions and will take responsibility to ensure all integration efforts are proceeding as planned by closely monitoring Project Schedule progress, identifying and elevating risks, facilitating communications across all Network elements, and regular reporting status to SENSE and NASA management. * Will interface with NASA contractor and civil servant personnel. * Creates service level agreements to identify expected service levels and basic services required by the Goddard Networks. * Assists in the determination of the mission ConOps as it relates to the Goddard Networks. * Analyzes the mission ConOps and generates requirements for the Goddard Networks. * Creates Network requirements documents. * Coordinates and conducts meetings with the SN, NEN, and other service providers (CSO, FDF, EDOS, etc.) to plan and execute the integration of new (pre-Launch) missions into the Network Goddard Networks. * Provide on console support to provide Network services for integration testing and LEOP. * Generates operational messages for test and LEOP activities. * Develops mission integration test plans. * Configures, monitors, troubleshoots test configurations; and generates discrepancy reports for unresolved Network issues. * Generates review packages and presents the same to obtain resolution and agreement of the requirements for the Goddard Networks. * Generates review packages and presents the same to demonstrate the successful integration of a mission and to show the pre-Launch status of the Goddard Networks. * Will be required to travel one to three times a year to participate in TIMs and reviews; travel is mostly domestic, but foreign travel may be necessary. Required Qualifications: * Bachelor's Degree in Engineering/Science/Math/Computer Science or related technical degree, and 2+ years' related technical experience * 2+ years' experience developing and resolving technical requirements * 2+ years' experience creating technical documentation * 2+ years' experience in requirements verification and testing * Experienced with Microsoft Word and PowerPoint * This position requires the candidate to be able to obtain a DOD Secret security clearance. In order to obtain a clearance, you need to be a US Citizen and show proof of citizenship. Desired Qualifications: * Experience with satellite communications networks, and more specifically with NASA's Goddard Networks (Space Network and Near Earth Network) * Experience overseeing a project and ensuring it conforms to planned costs, schedule, and scope * Excellent communication skills, verbal and written, including as a presenter Peraton drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator, we are a trusted provider of highly differentiated national security solutions and technologies that keep people safe and secure. Peraton serves as a valued partner to essential government agencies, including the Intelligence Community, Department of Defense, Department of Health and Human Services, and NASA. Every day, our 10,000 employees do the can't be done, solving the most daunting challenges facing our customers. We are an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state, or local law.