Field Service Representative - Critical Power

Employer
Schneider Electric
Location
Baltimore, MD
Posted
Feb 21, 2021
Closes
Feb 25, 2021
Ref
1750590893
Function
Accountant, IT
Hours
Full Time
Job Description Schneider Electriccreates connected technologies that reshape industries, transform cities and enrich lives.Our 135,000 employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment\: https\://youtu.be/4EtpkB0cuXE Great people make Schneider Electric a great company. What do you get to do in this position? Performs assembly, startup, diagnostic, repair and preventive maintenance work as directed by the District Service Manager / Region Director on Company manufactured, as well as third party manufactured equipment. Essential Functions * Perform pre-site, startup, repair, preventive maintenance and field modification on Company manufactured equipment as assigned by the Customer Care Center. * Provides site supervision to other FSEs on assigned projects. * Complete all administrative responsibilities on all work activities including field service reports, expense reports, preventive maintenance and startup data sheets and daily time card completion. * Provide telephone support for customers and Field Service Associates. * Work with customers, electricians, sales partners, technical support, DSM and RSD to resolve escalated issues. * Must operate within all Company published guidelines. * Demonstrate positive customer relationship building and management skills. * Satisfactorily complete assigned product and customer relation skills training courses. Secondary Functions * Customer familiarization and Operator Training Class presentations. * On the job training of Field Service Associates. * Conducts training seminars for Field Service Associates and or approved Service Partners. * Performs site visits with Service Partners, evaluates technical and professional performance. * Assists Field Project Manager on larger system startups, will assume some project management responsibilities as required. * Will act on behalf of the District Service Manager to resolve operational issues as required. * Other duties as assigned by the District Service Manager and or Regional Service Director. We know skills and competencies show up in many different ways and can be based on your life experience. If you do not necessarily meet all the requirements that are listed, we still encourage you to apply for the position. This job might be for you if you have\: * Associate degree preferred or similar experience in electronics, electrical theory or similar discipline desirable and or military training equivalent. * 2-4 years of field service repair and customer service with UPS, electrical, electro-mechanical or electronics related equipment required. * Minimum 2-3 years experience as a Field Service Engineer or equivalent industry experience. * Must be proficient at 3 phase multi module systems as required by the local District Service Manager. * Computer literacy with standard business applications. * Complete competence at utilizing test and diagnostic equipment such as oscilloscope, digital voltmeter, AC clamp meter, load banks and other electronic test devices. * Superior customer relations and interaction skills. * Fully adept at reading and interpreting schematics, drawings and theory of operation manuals. * Thorough understanding of principles of AC and DC power, various AC and DC supply circuit components. * Driving and safe vehicle operation skills. * Characteristics include self-starter, team player, punctual, personal and professional integrity, trainable, problem solver, organized, professional appearance, flexible, customer oriented and safety oriented. * Capable of reciting and displaying appropriate safety techniques and practices associated with job requirements. * Ability to write business reports, correspondence, procedures, effectively present information and respond to customer questions. * Handle multiple tasks simultaneously. * Must be able to stand, walk, and sit for extended periods of time. Must be agile and mobile with respect to finger, hand, arm and leg movement. * Must be able to communicate (speak and hear) effectively to various intellectual levels. * Must be able to lift and carry heavy objects up to 50 pounds. * Must be able to see and focus clearly up close as well as short distances Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave, 401(k) match, and more. Click here to find out more about working with us\: http\://se.com/us/careers We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners. Were recognized around the world for welcoming people as they are. We create an inclusive culture where all forms of diversity are seen as a real value for the company. See