Snowcreek Consulting, LLCEnterprise Computing Applications Monitoring Support (ECAMS)Watch Officer POSITION:Snowcreek Consulting is seeking an experienced Enterprise Computing Applications MonitoringSupport (ECAMS) Watch Officer in support of 24/7/365 operations. RESPONSIBILITIES: Provide active onsite operations, monitoring, and troubleshooting of IT systems and subsystems via various tools to support enterprise services to worldwide customer base. Through the use of various IT tools, members are expected to identify performance issues, isolate fault(s), correct fault(s), and escalate when necessary within Service Level Agreements. Must be detail oriented and document all worked performed via appropriate ticketing/tracking system Collaborate closely with customers, other teams, and management to resolve incident(s) via verbal and written communications while providing regular updates until incident(s) are resolved. Must be able to provide summary reports to both technical and non-technical individuals that address identification of the incident(s), steps taken resolve incident(s), and root cause of incident(s). Must be proficient with Microsoft Office Suite Perform Administrator functions, including creation, modification, and deletion of accounts across various systems. Perform workstation and server patching and other duties as they apply to supporting Tier III initiatives REQUIRED SKILLS: Active TS clearance Active DoD 8140 IAT Level II cyber certification or better Minimum 3 Years' experience in Tier III Support operations Proficiency with Monitoring, Ticketing, Troubleshooting, and Reporting tools Hands on experience with Server Administrations including virtualization Commitment to adapting and adhering to best practices Attention to detail and professionalism SHIFT SCHEDULE: 7 am-7 pm Sunday -Tuesday and every other Wednesday 7 pm-7 am Sunday -Tuesday and every other Wednesday 7 am-7 pm Every other Wednesday and Thursday-Saturday 7 pm-7 am Every other Wednesday and Thursday-Saturday DESIRED SKILLS: Experience with Organizational Messaging Systems (OMS) and subsystems including AMHS, ECGS, ITS, and MCS Hands-on experience with VMWare, SCOM, Aternity, Remedy, Prism and Splunk Active DoD 8140 IAT Level II certification Bachelor's degree in Computer Science or related IT or technical field