Description SAIC has a contingent job opportunity for a Service Desk Lead to support a Federal agency. Join SAIC's team to provide end users seamless information technology experience leveraging efficient use of enterprise-centric solutions, modern technologies and industry best practices. Be part of the team defining the digital transformation journey for this federal agency. The Service Desk Lead responsibilities can include: * Supervises the resolution of technical problems and manages a team of service desk personnel receiving support requests by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems. * Manages the diagnosis, identification, isolation, and analysis of problems utilizing historical database records. * Ensures the proper routing of calls to product line specialists, application, or system support specialists. * Ensures the maintenance and updates to records and tracking databases. * Alerts management to recurring problems and patterns of problems. This position is contingent upon contract award. Qualifications Qualifications * Bachelor Degree required; BS in STEM or Business preferred. * Must have Active Top Secret clearance; DOE Q Clearance preferred * Experience supporting both classified and unclassified IT environments. * Minimum of five (5) years or more experience with Enterprise IT Managed Services. * Experience in Enterprise IT Managed Services preferred supporting at least 100 sites and 3,000 end users. * ITIL v3 Foundation and ability to obtain the ITIL 4 Managing Professional certification within six months required. * Must be a US Citizen. * CONUS travel up to 10% of the time may be required. * Experience with National Nuclear Security Administration (NNSA) preferred.