Shift Supervisor with Security Clearance
Job Description The Shift Supervisor is responsible for directing the on-shift staff, performing oversight and coordination of multisource services providing for Integrated Operations (IO). He/She supports our Enterprise Network Operations Center (ENOC). The Shift Supervisor ensures the monitoring, tracking, and documenting of Severity Level incidents and the escalation of incidents affecting critical business functions. The proactive nature of this position demands an experienced manager with operational experience in directing the performance of resources that support critical operations. Position Responsibilities: * Monitors and tracks service impacting changes in the Enterprise infrastructure * Works with Service Operations team staff during the installation, upgrade, or decommissioning of infrastructure equipment or software to monitor and track potential impact to the Enterprise * Monitors and analyzes critical incident alerts regarding outages or degradation in services affecting the Enterprise using monitoring tools * Assists with the development and maintenance of standard operation monitoring procedures * Assists with Major Incident Severity Level calls (standing up conference calls, identifying appropriate service line resources, and documenting a timeline of events) * Prepares, updates, and reports Situational Awareness to the ENOC PMO and Client Liaisons * Monitors planned and unplanned service impacting changes * Assists with the preparation of Outage and Resolution Notifications for Severity Level Incidents, Advisory Notifications, Planned Outage Notifications, and updates to those outages * Assists with SharePoint Outage Tracker entries and updates * Assists with setting up conference bridges in support of Severity Level 1s and 2s and engaging appropriate resources * Archives Daily Operations Report and Shift Change Log (Day Shift) * Performs trend analysis reports, as requested * Checks on the status of Critical Site Tickets and closes them, if possible * Checks on the status of Prolonged/Multiple Transfers of Tickets and closes them, if possible Required Qualifications: * An Active TS/SCI Clearance with Polygraph * Either a Bachelor's Degree with 5+ years of technical experience OR an Associate's Degree with 7+ years of technical experience OR 9+ years of technical experience with no degree * Minimum 5 years' of recent and relevant experience successfully monitoring and/or coordinating/directing IT operations, performing under documented 24x7x365 operational performance requirements * Technical background and strong IT skills/knowledge in networking, exchange, or desktop support * Current in Security Plus, Network Plus AND one (1) of the following: * ITIL v3 or v4 Service Operations Management * ServiceNOW Foundations Desired Qualifications: * Proficient in word processing, spreadsheets, and desktop applications * Strong communication and interpersonal skills * Strong logic and analytical skills * Strong customer service skills and experience * Excellent oral and written communication skills * Proven ability to multi-task and prioritize, with an attention to detail, in a fast-paced environment * Excellent organizational skills * Basic knowledge of ServiceNow, Windows Desktops, and other IT Service Management (ITSM) Systems BITS3 allspark What We Can Offer You: - We've been named a Best Place to Work by the Washington Post. - Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. - We offer competitive benefits and learning and development opportunities. - We are mission-oriented and ever vigilant in aligning our solutions with the nation's highest priorities. - For over 55 years, the principles of CACI's unique, character-based culture have been the driving force behind our success. Job Location US-Springfield-VA-VIRGINIA SUBURBAN CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.