VNOC Technician

Federal Identity
Mclean, VA
Feb 21, 2021
Feb 24, 2021
Full Time
Federal Identity (Dulles Campus) vNOC Technician Job Description The Video Network Operations Center (vNOC) is a 24x7 broadcast control center for Verizon enterprise clients. We provide live management services for more than 30,000 sports and entertainment programs annually. The vNOC supports legacy broadcast and OTT formats sourced directly from sporting arenas throughout the country 24x7. Candidates for the vNOC Technician posting must possess prior broadcast NOC experience and be comfortable working overnights and weekends, as necessary. The vNOC Technician will be Verizon s customer facing representative for monitoring and managing a new high speed video network that connects all game venues for a major professional sports league. Communication skills are critical for interacting with internal Verizon support groups and external clients. This role requires strong familiarity with enterprise-class audio and video monitoring components, with a full understanding of alarm thresholds that alert users to issues and impairments on the network. The candidate must possess significant broadcast media experience and show strong initiative in configuring and using the monitoring software. Must be competent in a customer support role and ableto participate on client calls and create and assign incident management tickets. This role accepts that priorities can change rapidly and must be able to act accordingly without hesitancy. The vNOC Technician should continuously seek to improve the efficiency and quality of our operational support. Job Requirements: Responsibilities Team player as part of a 24x7 operations center that monitors and helps troubleshoot client source and program feeds in multiple formats including: HD/SDI, JPEG2000 and MPTS Deep understanding of the use and configuration of automated monitoring hardware and software Identify, prioritize, resolve, document and communicate both technical and operational issues to internal Verizon groups, clients and client partners without oversight Develop customized monitoring and reporting workflows based on customer input and specifications Must work well in a live broadcast environment, communicating properly to customers and internal leadership via intercom or written form Maintain a high performance rating (both internal and external) through successful and timely resolution of technical and operational problems Technical Skills Extensive experience with legacy broadcast automation systems, preferrably the Evertz family of video monitoring and display technologies: IPX Switching Fabric Scorpion Media Processing Platform MViP Multi-Image Displays A solid understanding of broadcast media technologies, routing and camera systems combined with a functional knowledge of OTT formats including HLS, MP4 and MP2 Transport Streams Experience with video production or broadcast standards and transport technologies such as 720p, 1080i, ASI, HD-SDI, and embedded audio Maintain performance metrics for customer and partner engagements to measure success rates and improvement opportunities Software and Soft Skills Functional familiarity with Evertz software: VistaLink Pro, Insite, Magnum Good understanding of incident management platforms such as Service Now Understanding Methods & Procedures to be used daily to exercise the department s goal of achieving excellent customer service Familiarity with Google Suite to be used daily for creating, documenting and updating Standards and Practices