Service Manager

Trek Bikes
Stafford County, VA
Feb 19, 2021
Feb 24, 2021
Full Time
A bit about us Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you"re on our team, you"re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we"ll give it right back. Sound pretty sweet? Then come join us!What you"ll doAs Service Manager, you"ll be the operations lead for your store"s Service CenterA cents € "and you"ll be the one who"s ultimately accountable for all decisions relating to workflow, staffing of mechanics, and KPIs to ensure every customer has the best experience.You"ll be the primary service writer at the shop, and you"ll also need to hold your team accountable for delivering Trek"s signature hospitality. That means you"ll need to be a great communicator and leader who knows how to get the best out of your colleagues.You"ll train your team, engage with customers to recommend the right service at the right time, manage and control service costs, keep service orders organized, and take an active lead in ensuring the right bikes are built and delivered to the sales floor and your customers.This role is right for someone with high energy and a constant learning engine who can see the forest and the trees. You"ll be challenged to develop your employees, find efficiencies by reviewing service reports, and anticipate your shop"s needs so both the service and sales teams are set up for success.What you"ll bring to the teamA positive, pitch-right-in attitude and motivation to help every customer find what they needFantastic hospitalityA cents € "a warm, approachable manner, great listening skills, and a drive to help in any way you canA cents € "even on the toughest, busiest daysGreat leadership skills and the ability to motivate and develop future leadersAbility to plan effectively and stay a step ahead of your shop"s needs3+ years of bicycle service center experienceA commitment to delivering the best possible experience for every customerAn active learning engine and willingness to attend Trek Certified Service classes in Waterloo, WIProactive approach to staying up to date on industry changes and trends

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