Training Program Manager
- Employer
- Sparks Group
- Location
- McLean, VA
- Closing date
- Feb 28, 2021
View more
- Industry
- Other
- Function
- Human Resources
- Hours
- Full Time
Job Details
Responsibilities:
- Create, develop, implement and facilitate training program initiatives
- Oversee, manage and mentor a team of trainers
- Work closely with Member Support, Operations and Quality Assurance to guarantee the optimal functionality of Member Support Representatives.
- Create training content, continuously work to improve quality of training programs, conduct edits to ensure quality assurance, provide feedback and behavior and performance, handle customer escalations for training purposes
- Take on various administrative functions as they align to the role
- Bachelors degree
- 2 + years experience training in a business or corporate setting
- Previous experience in a management position, overseeing a project or program
- Advanced proficiency with MS Excel, Tableau and knowledge of MAC
- Proven ability to make technically complex material digestible to a wide audience
- Self starter; ability to ramp up quickly with little supervision or hand holding
- Strong written and verbal communication skills
- Prior experience with graphic design/content creation
Qualified candidates should send their resume AND call Sparks Group for additional details. Please note, resume must include a valid email address in order to be considered. We look forward to discussing your background, your current job search, and your potential career path with Sparks Group!
Sparks Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, pregnancy, citizenship, family status, genetic information, disability, or protect veteran status.
Company
Bringing the Best People and the Best Companies Together Since 1970.
Sparks Group (formerly SPARKS, Sparks IT Solutions, and Sparks Personnel) is the Washington DC Area's leading temporary staffing and full-time recruiting services provider. Whether you are seeking your next opportunity or looking to add talent, Sparks Group is the ideal partner for you! Each of our four divisions (Sparks Office, Sparks Accounting & Finance, Sparks IT, and Sparks Creative) specializes in placing professionals in temporary/contract, temporary-to-full-time, and full-time roles across a diverse array of staffing categories, positions and levels including: office/administrative, customer service, human resources and talent acquisition, legal support, government and cleared personnel, mortgage/banking, accounting and finance, contracts and procurement, information technology and creative/marketing.
Sparks Group brings over four decades of experience placing professionals in challenging and rewarding positions at many of the area’s most prestigious organizations. Our primary focus is presenting opportunities that match each candidate’s skill-sets, experience levels, career objectives, and growth needs. Sparks Group has regularly ranked as one of the top US staffing and recruiting firms having been named to Inavero’s Best of Staffing Lists® for Client and Employee Satisfaction (2012-2017). Additionally, Sparks Group is proud to have been recently selected for other awards Staffing Industry Analysts’ 2017 Best Staffing Firms to Work For, Washington Business Journal Best Places to Work (2017), the Washington Post’s Top Workplaces® List (2017, 2014), Forbes® Best Professional Recruiting Firms (2017), and the National Capital Business Ethics Award.
- Website
- http://www.sparksgroupinc.com/
- Telephone
- 3012792300
- Location
-
700 King Farm Blvd.
Suite 100
Rockville
MD
20850-5736
US
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