Case Processing Supervisor (District of Columbia Court Agency Employees Only)

Employer
USAJobs
Location
Washington, D.C
Posted
Feb 19, 2021
Closes
Feb 27, 2021
Function
Management
Hours
Full Time
Duties

Summary

This front-line supervisory position, Case Processing Supervisor, Civil Actions Branch, is located in the Civil Division at the Superior Court of the District of Columbia. The incumbent is responsible for providing supervision, oversight, case processing management, and quality review of branch functions and employee work, in compliance with applicable Court rules; Court and division policies; Court business processes; and division and branch standard operating procedures.

Learn more about this agency

Responsibilities

Brief Description of Duties:

The Case Processing Supervisor, Civil Actions Branch, supervises up to eight direct reports. The incumbent plans, develops, implements, and evaluates vital administrative, managerial and supervisory programs and functions to fulfill the Courts' strategic plan, and to enhance the operational efficiency of the Superior Court in Civil matters.

As the Supervisor, the incumbent is responsible for performing the following major duties:
  • Assists the Branch Supervisor with managing the day-to-day unit operations to meet the tactical objectives and key performance indicator targets derived from the division's Management Action Plan (MAP) and the Court's Strategic Plan.
  • Provides direct supervision of direct reports; planning, delegating, and evaluating work to be accomplished by subordinates; and, setting and adjusting work priorities.
  • Manages unit staffing and unit logistics to ensure effective operations and a safe work environment.
  • Monitors and processes cases to ensure compliance with established procedures.
  • Makes recommendations for new initiatives and improvements to the Branch Supervisor; implements best practices, business processes, and standard operating procedures for efficient operations and effective customer service.
  • Submits reports to the Branch Supervisor, including, but not limited to those pertaining to: caseload errors; management action plan objectives; key performance indicators; and personnel actions, all of which may be statistical, narrative, or advisory in nature.
  • Ensures a collaborative employee performance management approach by managing: the development and implementation of performance plans and evaluations; continuous feedback, coaching, and rewarding of staff; documentation of satisfactory and unsatisfactory performance; the timely addressing of performance issues; and the issuance of corrective actions, as needed, in accordance with Court policies and division procedures and standards.


Travel Required

Not required

Supervisory status
Yes

Promotion Potential
10

Requirements

Conditions of Employment

  • All eligible District of Columbia Courts Agency Employees.
  • Refer to Policy 0210 and 0200.


To qualify for this position, you must submit the following:
1. Resume
2. Completed Vacancy Questionnaire
3. Documentation /Proof of Education (e.g. copy of HS diploma, GED certificate, college transcript or degree)
4. Documentation of completion of the DC Courts Management Training Program, if applicable

All required documentation must be received by the closing date of the announcement.

Qualifications

Minimum Qualifications:

A high school diploma/GED and at least six (6) years of clerical or administrative experience and one (1) year as a supervisor or successful completion of the Courts' Management Training Program.

Education Substitution:

An associate's degree and at least four (4) years of clerical or administrative experience and one (1) year as a supervisor or successful completion of the Court's management training program.

A bachelor's degree and at least two (2) years of clerical or administrative experience and one (1) year as a supervisor or successful completion of the Court's management training program.

The preferred candidate will have a bachelor's degree in legal studies, business administration, public administration, human resources administration, or a closely related field; two (2) or more years of supervisory experience; and, two (2) or more years of experience working in a court setting or legal environment.

The incumbent should be an enthusiastic and engaged professional who enjoys working with a diverse group of Court personnel and customers and lives the DC Courts' values of Accountability, Excellence, Fairness, Integrity, Respect, and Transparency.

Education

To qualify based on education, upload a copy of your college transcript or degree. The transcript must show the name of the college or university, your name, list of courses with credit hours, major(s), and grade-point average or class ranking.

Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for District of Columbia Courts employment. You can verify your education here: http://ope.ed.gov/accreditation/.

Foreign Education: If you are using foreign education to meet qualification requirements, you must upload a Certificate of Foreign Equivalency with your transcript at time of application to receive credit for that education. For further information, visit: https://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Additional information

This job is being filled by an alternative hiring process and is not in the competitive Federal civil service.

All required information must be received by the vacancy announcement closing date.

The safety of DC Court employees, contractors and the public is a top priority. In compliance with the guidelines published by the Center for Disease Control and Prevention, the Courts has maximized its telework flexibilities. The ability and readiness for employees to telework impacts operational requirements and capabilities. This includes having a personal computer, tablet or mobile device which is not shared with secure internet connectivity.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Upon receipt of your complete application package, a review of your application will be made to ensure that you meet the minimum qualification requirements. Answers submitted in the questionnaire must be supported on your resume.

Your resume must reflect the relevant experience and that you meet the minimum qualifications or your application will not be considered.

To preview questions please click here .

Background checks and security clearance

Security clearance
Other

Drug test required
No

Required Documents

1. Resume
2. Completed Vacancy Questionnaire
3. Documentation /Proof of Education (e.g. copy of HS diploma, GED certificate, college transcript or diploma)
4. Documentation of completion of the DC Courts Management Training Program, if applicable

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

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