Duties

Summary

The Management and Program Analyst works in the Office of the Director of the Special Operations Division. The incumbent will provide leadership, technical assistance, project management, and performance measurement, analysis, and reporting in support of division programs through the utilization of databases and operating systems to achieve court and division goals, objectives, and performance targets.

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Responsibilities

• Leads data quality program and ensures that data reported to the Director and the Court is properly validated, accurate, and transparent.
• Reviews program goals and objectives to ensure they are measurable and designed to improve overall effectiveness and efficiency.
• Researches and develops recommendations or proposals on policy, procedural changes, and new work methods, and identification and implementation of needed improvements and initiatives.
• Collaborates with division leadership on the implementation and communication of current and anticipated changes in processes and procedures.
• Advises and assists division leadership on data entry, data extraction, data sampling, and metrics reporting in support of division programs.
• Utilizes Business Intelligence or other data collection/analysis tools to automate performance and operational reviews and improve division operations and decision-making.
• Develops internal or external communications; prepares and delivers oral or written briefings and presentations; and responds to internal and external customer inquiries on data.
• Represents the division on committees, projects, or initiatives involving case management and caseload data activity and reporting.

Travel Required

Not required

Supervisory status
No

Promotion Potential
13

Requirements

Conditions of Employment

• District of Columbia Courts Employees refer to Policy 0210 and Policy 0200

To qualify for this position, you must submit the following:
1. Resume
2. Completed Vacancy Questionnaire
3. Documentation /Proof of Education (e.g. college transcript or degree)

All required documentation must be received by the closing date of the announcement.

Qualifications

Bachelor's degree in Business, Public Administration, or a related field, plus five (5) years of experience working in a general office, public service setting, or court environment including at least one (1) year of experience in a position requiring data collection, analysis and reporting; researching, analyzing, interpreting, or drafting policies, rules, and procedures.

Education Substitution:

Master's degree in Business, Public Administration or a related field plus four (4) years of experience working in a general office, public service setting, or court environment including at least one (1) year of experience in a position requiring data collection, analysis and reporting; researching, analyzing, interpreting, or drafting policies, rules, and procedures.

Doctoral or Law degree plus three (3) years of experience working in a general office, public service setting, or court environment including at least one (1) year of experience in a position requiring data collection, analysis and reporting; researching, analyzing, interpreting, or drafting policies, rules, and procedures.

The incumbent should be an enthusiastic and engaged professional who enjoys working with a diverse group of Court personnel and customers and lives the DC Courts' values of Accountability, Excellence, Fairness, Integrity, Respect, and Transparency.

Education

To qualify based on education, upload copy of your college transcript or degree. The transcript must show the name of the college or university, your name, list of courses with credit hours, major(s), and grade-point average or class ranking.

Foreign Education: Education completed outside the United States must have been evaluated by a private U.S. organization that specializes in interpretation of foreign educational credentials, commonly called a credential evaluation service or education to meet the above requirements.

Additional information

This job is being filled by an alternative hiring process and is not in the competitive Federal civil service.

All required information must be received by the vacancy announcement closing date.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Upon receipt of your complete application package, a review of your application will be made to ensure that you meet the minimum qualifications. Answers submitted in the questionnaire must be supported on your resume.

Your resume must reflect the relevant experience and that you meet the minimum qualifications or your application will not be considered.

To preview questions please click here .

Background checks and security clearance

Security clearance
Other

Drug test required
No

Required Documents

1. Resume
2. Completed Vacancy Questionnaire
3. Documentation /Proof of Education (e.g. copy of college transcripts or diploma)

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.