Duties

Summary

This position is located in the Assistant Secretary for Management/Chief Financial Officer (CFO), Deputy Assistant Secretary for Information Systems and Chief Information Officer (CIO), Infrastructure and Operations, and serves as a Customer Support Analyst on the Senior Executive Support Team. Management/CFO is the principal policy advisor to the Secretary and Deputy Secretary on the development and execution of the budget for the Department of the Treasury.

Learn more about this agency

Responsibilities

As a IT Specialist, you will:

• Plan, implement, and/or coordinate dedicated IT support to senior Department-level Treasury officials, supporting and maintaining all personal computer equipment, printers, monitors, laptops and/or docking stations, and specialized systems and software used by senior executives at the Department level.
  
• Assume responsibility for effectively accomplishing the work, documenting and tracking problems and solutions, ensuring feasibility, developing reports on the status of projects, and implementing goals, objectives, policies, and procedures.
  
• Conduct needs analyses for senior executives to determine business requirements, often under tight constraints, and coordinates work with team leaders and staff members, peers in various organizations, contractor staff, and internal/external entities who are engaged with senior Treasury executives on matters involving financial stability, economic recovery, domestic and international fiscal and tax policy, and national security.
  

Travel Required

Occasional travel - Yes, if necessary to support Treasury Senior Executives, 5% max.

Supervisory status
No

Promotion Potential
13

Requirements

Conditions of Employment

• Please refer to "Conditions of Employment."
• Click "Print Preview" to review the entire announcement before applying.
• Must be U.S. Citizens or U.S. Nationals

This opportunity is also open to Status eligibles under Announcement 21-DO-192. Please refer to that announcement for details on open period, eligibility, and how to apply.

The experience may have been gained in either the public, private sector or volunteer service . One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your resume.

Qualifications

You must meet the following requirements by the closing date of this announcement.
Specialized experience: For the GS-13, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 grade level in the Federal service. Specialized experience for this position includes:

- ServiceDesk functions including Helpdesk, account administration, change and configuration management responsibilities; AND
- Customer requirements and demand management (requirements analysis) from assessing security impact and policy guidelines to product identification, procurement and installation planning and implementation; AND
- End User support technologies and methodologies including web conferencing, mobile devices, remote access, and laptop/desktop/printer setup and support; AND
- Information Technology Asset Management practices and management along with software license and hardware maintenance tracking.

In addition to meeting specialized experience, applicants must also show proficiency in 1) attention to detail, 2) customer service, 3) oral communication, and 4) problem solving.

Education

Additional information

- We may select from this announcement or any other source to fill one or more vacancies.
- Relocation expenses will not be paid.
- This is a bargaining unit position.

CONDITIONS OF EMPLOYMENT:
- A one year probationary period may be required.
- Must successfully complete a background investigation.
- Complete a Declaration for Federal Employment to determine your suitability for Federal employment, at the time requested by the agency.
- If you are a male applicant born after December 31, 1959, certify that you have registered with the Selective Service System or are exempt from having to do so.
- Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
- Go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9 . Federal law requires verification of the identity and employment eligibility of all new hires in the U.S.
- Obtain and use a Government-issued charge card for business-related travel.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume may result in a "not qualified" determination.

Rating: Your application will be evaluated in the following areas: Technical and Communication. Category rating will be used to rank and select eligible candidates. If qualified, you will be assigned to one of three quality level categories, A, B, or C depending on your responses to the online questions, regarding your experience, education, and training related to this position. Your rating may be lowered if your responses to the online questions are not supported by the education and/or experience described in your application.

Veterans' preference is applied after applicants are assessed. Preference-eligibles will be listed at the top of their assigned category and considered before non-preference-eligibles in that category. Qualified preference-eligibles with a compensable service-connected disability of 10% or more will be listed at the top of the highest category.

Referral: If you are among the top qualified candidates, your application may be referred to a selecting official for consideration. You may be required to participate in a selection interview.

If you are a displaced or surplus Federal employee (eligible for the Career Transition Assistance Plan (CTAP)/Interagency Career Transition Assistance Plan (ICTAP) ) you must be assigned the middle category or better to be rated as "well qualified" to receive special selection priority.

To preview questions please click here .

Background checks and security clearance

Security clearance
Sensitive Compartmented Information

Drug test required
No

Required Documents

A complete application includes 1. A resume, 2. Vacancy question responses, and 3. Submission of any required documents. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible).

All applicants are required to submit a resume either by creating one in USAJOBS or uploading one of their own choosing. (Cover letters are optional.) To receive full credit for relevant experience, please list the month/date/year and number of hours worked for experience listed on your resume. We suggest that you preview the online questions, as you may need to customize your resume to ensure that it supports your responses to these questions. Please view resume tips .

VETERANS' PREFERENCE DOCUMENTATION: If you are claiming veterans' preference, please see applicant guide for required documentation . In order to be considered for veterans preference, you must submit all required documentation as outlined in the applicant guide.

CAREER TRANSITION ASSISTANCE PLAN (CTAP) OR INTERAGENCY CAREER TRANSITION ASSISTANCE PLAN (ICTAP) DOCUMENTATION: If you are a displaced or surplus Federal employee, click CTAP/ICTAP for eligibility and a detailed list of required documents.

If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.