Engagement and Administrative Operations Assistant

Washington, D.C
Feb 18, 2021
Feb 25, 2021
Full Time


This position is located in GAO's (Strategic Issues) team. The Strategic Issues team helps the federal government address such national challenges as the nation's large and growing long-term fiscal imbalances, critical skills gaps in the federal workforce, and the need to improve the strategic planning, performance, and management of government agencies-all to provide the public with the demonstrable results it reasonably expects.

Learn more about this agency


The incumbent will perform complex administrative and/or office support functions to support the organization. The incumbent will also performs technical duties in support of the engagement performance by a team. The focus of the work is maintenance of systems and processes to support, track, and facilitate engagement reporting and management and to provide administrative support.

Duties for the position include, but are not limited to, the following:
  • Supports preparation of agendas for Engagement Acceptance Meetings (EAM) and Engagement Review Meetings (ERM), and updates to Congressional Relations' Hearings Reports, collecting information from staff and ensuring consistency.
  • Provides support for human capital functions including awards, training, and other areas. Prepares forms and document, uses automated systems to enter data, produces reports, and tracks actions.
  • Provides office and telephone coverage; works with the Office of Security to facilitate visits from non-GAO individuals; arranges and facilitates meetings and conferences, including supporting video and audio conferencing; maintains staff schedules, phone, email, and locator lists. Assists field staff in reserving office space in Headquarters.
  • Prepares and coordinates local, domestic, and foreign travel for team staff. Makes arrangements and reservations as required. Maintains and updates automated system to generate orders, vouchers, and reports. Monitors documents through processing and approval. Provides advice to staff on travel policies and procedures and serves as liaison with other GAO offices involved in approval.
  • Performs a variety of duties in support of engagement reporting and control using a variety of interrelated database systems and software.

  • Supervisory status

    Promotion Potential


    Conditions of Employment

    • You must be a U.S. citizen
    • You may be required to submit a financial disclosure statement.
    • You must be suitable for federal employment.
    • You may be required to complete a one year probationary period.
    • Registered for Selective Service, if applicable. (www.sss.gov)

    You must meet all qualifications requirements before the announcement closes.


    Applicants must have 1 year (52 weeks) of specialized experience at the next lower band or level equivalent to the AC-I (or GS-7 equivalent), in the Federal Service, or comparable private/public sector experience which has equipped the applicant with the skills and knowledge to successfully perform the duties of the position. Specialized experience is defined as experience as executing administrative support functions to include arranging and facilitating meetings, preparing reports, and coordinating conferences; assisting with compiling data to update internal management reports; and utilizing automated systems to enter and modify information to keep program information current.


    Applicant must be in possession of master's or equivalent graduate degree


    2 full years of progressively higher level graduate education leading to such a degree


    LL.B. or J.D., if related

    You must meet all qualifications requirements BEFORE the closing date of this announcement.


    There is no education requirement for this position.

    Additional information

    This job announcement is open to receive applications from the first 50 applicants. The job announcement will remain open until either the quota of 50 applicants, or 02/24/2021 is reached. All applications submitted by 11:59 (EST) on the closing day will receive consideration, even those that exceed the 50 applicant limit

    This is a bargaining unit position.

    Based on the staffing needs, additional selections may be made through this vacancy announcement.

    Selectee may be required to file a Financial Disclosure Statement.

    Travel and relocation expenses will not be paid for by the GAO.

    Males born after 12/31/59 and at least 18 years of age must be registered with the Selective Service System. Visit http://www.sss.gov/.

    Please be aware that applicants will be required to complete questions contained on the Declaration for Federal Employment (OF-306) at the time a tentative job offer is made. If selected, at the time of appointment, selectees will be required to update the OF-306.

    If you are selected for this position, you will be subject to a determination of your suitability for Federal employment.

    The U.S. Government Accountability Office's policy is to provide equal employment opportunity for all regardless of race, religion, color, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, or gender identity.

    The U.S. GAO is part of the Legislative Branch of the Federal government. As such, all positions are in the excepted service. Initial appointments, permanent or indefinite, to the GAO require completion of a one-year or two-year probationary period.

    How You Will Be Evaluated

    You will be evaluated for this job based on how well you meet the qualifications above.

    If you meet the qualification requirements stated above, you will be further rated based on your responses to the vacancy questions. Please make sure that your responses to the vacancy questions are supported in your resume. Please follow all instructions carefully. If you provide incomplete answers, fail to provide a narrative response to any vacancy question(s) that requires further explanation, or if your response to a vacancy question is "see resume", your rating may be affected or you may be determined ineligible.

    All applicants will be rated based on their responses to the assessment questions, in conjunction with the following Knowledge, Skills and Abilities (KSA's):

    - Knowledge of administrative policies and procedures and understanding of the latest trends in administrative support to maintain focus on increasing the efficiency and effectiveness of administrative operations.

    - Knowledge of policies and procedures related to records systems to establish and maintain files.

    - Knowledge of administrative operating procedures and skill in applying fact-finding techniques to gather data and other supporting information.

    -Knowledge of GAO offices and other individuals involved in team engagements and in systems and reporting such as travel and training systems, Skype,Adobe Connect, HR Connect, room/hotel reservations and hearing lists.

    - Knowledge of policies and procedures and systems related to administrative functions to prepare documents, update records and produce reports.

    To preview questions please click here .

    Background checks and security clearance

    Security clearance

    Drug test required

    Required Documents

    You must provide a complete application package which includes:

    - Resume: must be created using the USAJOBS resume builder and show relevant work experience.

    - If you are using your education to qualify (even partially), you must submit a copy of your transcripts. Transcripts do not need to be official, but if you are selected for this position and you used your education to qualify, you will be required to provide official transcripts. Foreign Education: If you are submitting a transcript from a non-US educational institution, applicants must submit all necessary documents to a private U.S. organization that specializes in interpretation of foreign educational credentials, commonly called a credential evaluation service.

    - Veteran Hiring Authority Eligibles: VEOA, VRA, and 30% Disabled Veterans must submit adequate proof of active service in the Armed Forces including Member 4 copy of your DD-214, which indicates character of service. To claim 10-point veterans' preference, you must also submit an SF-15 and a letter from the Department of Veterans Affairs verifying the percentage of your disability and preference in hiring. To claim 5-Point veterans' preference, you must submit a Member 4 copy of the DD - 214 or if you are currently active duty: an official statement of service from your command.

    - Current or former federal employees must submit their most recent Notification of Personnel Action (SF-50 or equivalent), showing tenure, type of service (competitive/excepted) and the highest grade held.

    - If you are applying under the Schedule A hiring Authority for individuals with disabilities, you must submit proof disability.

    Failure to submit any of the above mentioned required documents will result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted.

    If you are relying on your education to meet qualification requirements:

    Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education .

    Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.